AlcatelSupport

  • Q1 How can I add attachment in MMS?
    There is size limitation for MMS. You can follow below steps to check the limitation. 
    Open “Messaging” app.
    Touch “Menu” icon  a_68
    Touch “Settings”. 
    You can find such information under “Maximum message size” 
    You can attach any attachment within this size according to the following steps:
    Touch “Messaging” icon to open it
    Touch  to create a new message
    Touch attach icon  in the top of message, then a list of options appear
    Touch to select what you want to attach in the new message.
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  • Q2 How can I change default ringtone and volume for incoming calls?
    Your phone uses sounds and vibrations to note you for some news, including ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.
    a.Change default ringtone for incoming calls
    1Touch “Settings” icon from home screen or under main menu.
    2Touch “Audio profiles” under “DEVICE”.
    You will see four types of Predefined profiles, General, Silent, Meeting, Outdoor.
    3Touch  beside any of the profiles to get further settings
    *you cannot select ringtone for Silent, Meeting and Outdoor mode.
    4Touch “Voice call ringtone”, you will see a list of ringtones
    5Touch a ringtone to select and hear it.
    6Touch “OK” to confirm your final selection.
     
    b. Change volume for incoming calls
    1Touch “Settings” icon from home screen or under main menu.
    2Touch “Audio profiles” under “DEVICE”.
    You will see four types of Predefined profiles, General, Silent, Meeting, Outdoor.
    3Touch any of them to get further settings
    *you cannot change Volume for Silent, Meeting and Outdoor mode.
    4Touch “Volume”, you will see a Volume Bar. Please drag to adjust the volume.
    5Touch “OK” to confirm your final selection.
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  • Q3 Does ONE TOUCH IDOL support SD card?

    For ONE TOUCH IDOL sing SIM phone, it does support SD card.
    But for ONE TOUCH IDOL dual SIM phone, it does NOT support SD card.

  • Q4 What can I do if I connect mobile to computer via USB cable?

    You can select “Media device(MTP) or “Camera(PTP)” if you want to transfer data between computer and your device.
    But if your computer uses XP OS, there is a risk that your device cannot be connected to computer via USB cable. Maybe it is because your XP computer hasn’t been installed Window Media Player 11. You can surf on internet to download it and install in your PC.
    WIN 7 or Vista already has MTP driver, it will auto install MTP driver.

    You can also select “Charge only” to speed up USB charging and decrease power consumption. 
     

  • Q5 Does ONE TOUCH IDOL ULTRA support SD card?

    No, ONE TOUCH IDOL ULTRA don’t support SD card . But the phone has 1GB RAM and 16GB ROM memory.

  • Q6 Does ONE TOUCH IDOL ULTRA have audio jack?

    No, the device has no audio jack but jack adapter. You can listen to music or radio by connecting the standard USB to the audio jack adapter. 

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  • Q7 How can I add new contacts? (For dual SIM phone)

    There are several ways to add new contacts.
    Way1: Add new contacts from “People” app 
    Please touch “People” -> touchh_40 -> Choose the place you want to store the contact to (SIM1 /SIM2/ Phone) -> Enter the number and contact name-> Touch icon v_7in the left top of screen to save.

    Way 2: Add new contacts from “Phone” app 
    Please touch “Phone” app -> Type the number in the dialer -> Touch menu icon a_68-> “Add to contacts”-> Touch “CREAT NEW CONTACT” in the bottom -> Choose the place you want to store the contact to ( SIM1/SIM2/Phone) -> Enter the name and related information -> Touch iconv_7 in the left top of screen to save.
     

  • Q8 How can I change the ringtone and volume of alarm?

    Please follow below steps to change the volume and ringtone of alarm. 
    1. Touch and open “Clock” app under main menu. 
    2. Touch “Set alarm”Touch related alarm to get further setting
    3. Touch “Ringtone”, then a list of ringtone appears.
    4. Touch a ringtone to select and hear it.
    5. Touch “Done” on the top left corner of the screen to confirm your final selection.
     

  • Q9 How can I insert my SIM card and SD card into my phone?(For single SIM phone)

    Please refer to the following screenshot to put your SIM card and SD card in the correct way and then insert them into phone. 
     

  • Q10 How can I insert my SIM cards and SD card into my phone? (For Dual SIM phone)

    Please refer to the following screenshot to put your SIM cards and SD card in the correct way and then insert them into phone.
     

  • Q11 How can I insert my SIM card and SD card into my phone?(For single SIM phone)

    Please refer to the following screenshot to put your SIM card and SD card in the correct way and then insert them into phone.
     

  • Q12 How can I insert my SIM cards into my phone? (For Dual SIM phone)

    Please refer to the following screenshot to put your SIM cards in the correct way and then insert them into phone. 
     

  • Q13 How can I configure proxy settings for a Wi-Fi network?

    Some network administrators require you to connect to internal or external network resources via a proxy server. By default, the Wi-Fi networks are not configured to connect via a proxy, but you can follow below steps to change that for each Wi-Fi network you’ve added.
    1 Touch and hold a network in the list of Wi-Fi networks you’ve added
    2 Touch “Modify network” in the dialog that opens
    3 Select “Show advanced options”
    4 If the network has no proxy settings, touch “None” under “Proxy Settings”, then touch “Manual” in the menu
    5 Type the proxy settings supplied by your network administrator. 
    6 Finally, touch “Save”
    Note: all above steps only change the Wi-Fi setting. To change the proxy setting for others, you should modify them individually.

     

  • Q14 How can I set Wi-Fi notifications, disconnect policy, and other advanced options?

    You can follow below steps to work with advanced Wi-Fi settings.
    1 Touch “Settings” icon from home screen or under main menu
    2 Switch “Wi-Fi” to “On” position under “Wireless & Networks”
    3 Touch “Wi-Fi”, the device will scan for available networks and display the names.
    4 Touch Menu icon and choose “Advanced”, a menu with four options open 

    Network notification: by default, when Wi-Fi is on, it will notify you when an open network is available in the notifications bar. Uncheck this option to turn off notifications.

    Keep Wi-Fi on during sleep: to conserve mobile data usage, your device stays connected to Wi-Fi when the screen goes to sleep. You can touch to change the default behavior.

     

  • Q15 Where and how can I check data usage status?(for dual SIM phone)

    Data usage controls let you monitor total usage by network type and application, and then set limits if needed.
    You can follow below steps to check and set Data usage.
    1 Touch “Settings” icon from home screen or under main menu
    2 Touch “Data usage” under “Wireless & Networks”
    3 Then you can check the data usage status for different SIM card by taping the relevant SIM card tab.
    You can drag the white bar to change the period, and touch “Set mobile data limit” to set the limitation. You can also drag down to check the usage per applications.
     

  • Q16 How can I use “Gestures” and what does it use for?

    Please go to menu -> “Settings” -> “Gestures” -> activate “Turn over to mute” & “Turn over to activate” & “Shake to switch music” respectively. Then you can mute incoming calls or snooze the alarm by turning over the phone and shake your phone to switch to next song.
     

  • Q17 How can I import contacts from SIM card?

    Import contacts from SIM card to phone are very useful and convenient for users. You can follow below steps to import contacts.
    1 Touch “People” app to open contact screen
    2 Touch menu icona_68 in the bottom , then a menu appears
    3 Touch “Import/Export”
    4 Choose the one you want to copy contacts from, and then touch the button “Next” in the bottom.|
    5 Choose the place that contacts are copied to, and then touch the button “Next” in the bottom
    6 A contact list appears.
    7 Touch the box in the left of contacts to choose the ones that you want to copy.
    8 Touch copy icons_10 in the bottom right of screen to finish the contacts import.

    *if you want to copy all the contacts, you can touch icon r_11at the bottom left of screen to select all.

  • Q18 How can I forward incoming call to another phone?

    Please enter into main menu by pressing i_22  key at home screen ->“Phone j_23 ” -> press e_33  key -> “Settings”-> select “Voice call” -> “Call forwarding” -> Select the forwarding type which you want -> Input the phone number which you want to forward to and enable it.|

     

  • Q19 How can I set up my Internet connection? (For single SIM phone)

    1? Please go to “Menu” -> “Settings” -> “WIRELESS & NETWORKS” -> “More”;
    2 Select “Mobile networks” -> “Access Point Names” -> you can select a corresponding APN or presse_33 -> “New APN”;


    3. Please input the data according to local network parameters.

    4. After the above steps are done, please go to “Menu” -> “Settings” -> “WIRELESS & NETWORKS” -> “More” -> “Mobile networks” ->activate “Data enabled”. 
     

  • Q20 How can I set up my Internet connection? (for dual SIM phone)

    1. Please go to menu -> “Settings” -> “Wireless & Networks” -> “More”;
    2. Select “Mobile networks” -> “Access Point Names” -> Select the SIM card -> select a corresponding APN by marking the dot at the right side of the APN’s name; 

    Or you can press e_33 at “APNs” list interface and select “New APN” to add a new APN, then input the data according to local network parameters.

    You can also press the APN’s name to enter APN editing interface; after you finish editing, press e_33 and select “Save” to save your editing.

    3. After the above steps are done, please go to menu -> “Settings”-> “Mobile networks” >“Data connection” -> select the SIM card you want to use for data connection; then you can access Internet.

    Or you can enable “Data connection” by going to “Settings” -> “Data usage” -> select the SIM card tab you want to use -> turn on “Mobile data”;
     

     
  • Q21 How can I select SIM 1 or SIM 2 to make voice call, messaging and data connection? (for dual SIM phone)

    There are two methods to select SIM 1 or SIM 2 to make voice call, SMS and data connection.
    Method 1: Permanent Setting
    Please press “Menu” key at home screen ->“Settings” -> “SIM management” -> “Default SIM” -> Select “Voice call/Video call/Messaging/Data connection” respectively -> select the SIM card you want. 


    Method 2: Temporary Setting
    Temporary setting is only applicable for voice call and messaging.
    For voice call, please enter the designed number from the keyboard directly -> press and select the SIM card you want to dial the voice call.

    For messaging, please press to select SIM1 or SIM2 for sending after the message compilation is finished.
     

  • Q22 How can I distinguish the contacts from different SIM card? (for dual SIM phone)

    When you select the “People” d_41 icon to check the contacts, you can distinguish the contacts in different SIM card by the different SIM card icon that displayed beside the contacts.
     

  • Q23 How can I add new widgets or applications into home screen?

    Please press menu key , you will see all the applications and widgets. Please press an application for about 2 seconds, it will be displayed and moved on home screen. You can also drag it to the place on screen as you want.

    If you place a widget onto a icon or shortcut position of phone screen, they will automatically shift to other place to make room for your widget. 

     

  • Q24 How can I select SIM 1 or SIM 2 to make voice call, send messages and use data Connection? (For dual SIM phone)

    There are two methods to select SIM 1 or SIM 2 to make voice call, send SMS and use data connection.
    Method 1: Permanent Setting
    Please press “Menu” key ->“Settings” -> “SIM management” -> “Default SIM” -> Select “Voice call/Video call/Messaging/Data connection” respectively -> select the SIM card you want. 

     

     

    Method 2: Temporary Setting

    Temporary setting is only applicable for voice call and messaging.

    For voice call, please enter the designed number from the keyboard directly -> press  and select the SIM card you want to dial the voice call.

     

    For messaging, please press     to select SIM1 or SIM2 for sending after the message compilation is finished. 

     

  • Q25 Does ONE TOUCH IDOL X support SD card?

    For sing SIM phone ONE TOUCH IDOL X, it supports SD card.

    But dual SIM phone for ONE TOUCH IDOL X, it does NOT support SD card.

  • Q26 How large are ONE TOUCH Idol X ROM and RAM storage?

    Single SIM phone ONE TOUCH Idol X supports RAM 2G and ROM 8G; While dual SIM phone ONE TOUCH Idol X support RAM 2G and ROM 16G.

  • Q27 Does ONE TOUCH IDOL X support SIM card/SD card hot SWAP?

    Yes, but it’s suggested to use it in power off mode in case any harmful for SIM/SD card data (Only sing SIM phone ONE TOUCH 6040 supports SD card).

  • Q28 Does ONE TOUCH Idol X support OTG (On-The-Go)?

    Yes, Idol X support OTG, not support HDMI and MHL.

  • Q29 How can I add new contacts (For Dual SIM phone)

    How can I add new contacts (For Dual SIM phone)

    There are several ways to add new contacts.

    Way1: Add new contacts from “People” app

    Please touch “People” -> touch  -> Choose the place you want to store the contact to (SIM1 /SIM2/ Phone) -> Enter the number and contact name-> Touch icon    in the middle top of screen to save.

     

    Way 2: Add new contacts from “Phone” app

    Please touch “Phone” app -> Type the number in the dialer -> Touch menu key -> “Add to Contacts”-> Touch “CREAT NEW CONTACT” in the bottom -> Choose the place you want to store the contact to ( SIM1/SIM2/Phone) -> Enter the name and related information -> Touch icon    in the left top of screen to save.

     

  • Q30 Where and how can I check data usage status? (For dual SIM phone)

    Data usage controls let you monitor total usage by network type and application, and then set limits if needed.

    You can follow below steps to check and set Data usage.

     > Go to “Settings”

    > Touch “Data usage”

    >Then you can check the data usage status for different SIM card by taping the              relevant SIM card tab.

    You can drag the white bar to change the period, and touch “Set mobile data limit” to set the limitation. You can also drag down to check the usage per applications.

     

  • Q31 How can I set up my Internet connection? (For dual SIM phone)

    1. Please go to menu -> “Settings” -> “More”;

    2. Select “Mobile networks” -> “Access Point Names” -> Select the SIM card -> select a corresponding APN by marking the dot at the right side of the APN’s name, 

     

    Or you can press Menu key   and select “New APN” to add a new APN, then input the data according to local network parameters.

     

    You can also press an APN’s name to enter APN editing interface; after you finish editing, press Menu key  and select “Save” to save your editing.

     

     

    After the above steps are done, please go to menu -> “Settings”-> “More” ->“Mobile networks” >“Data connection” -> select the SIM card you want to use for data connection; then you can access Internet

     

    Or you can enable “Data connection” by going to “Settings” -> “Data usage” -> select the SIM card tab you want to use -> turn on “Mobile data”;

     

     

     

     

  • Q32 How can I find the hidden applications icons?

    Please press main menu key  , choose “Show hidden applications”, then you can see hidden icons, touch to select application you want to show in the main menu, and touch OK to confirm.

     

     

     

  • Q33 Why did my installed 3rd APPs icons disappear from desktop after FOTA upgrade?

    For Hong Kong and Taiwan users, you have two ways to find main menu and apps.

    1.In desktop UI, please swipe the screen upwards. You can find main menu as below pictures

     

     

    2. Touch menu key     and select “Main menu”, you can find all apps.

  • Q34 Does Idol Alpha support OTG (On-The-Go)?

    Yes, Idol Alpha supports OTG, not support HDMI and MHL.

     

  • Q35 Does other phone can be connected to BOOMBAND besides idol X +?

    It can support device which includes BT4.0 like Iphone 4S and up side device, and device with Android 4.3 system.

  • Q36 What are the ROM and RAM storage for Idol Alpha ?

    Idol α supports 1G RAM and 16G ROM.

  • Q37 Does Idol Alpha support SD card?

    It does NOT support SD card

  • Q38 Does ONE TOUCH 6043D support OTG (On-The-Go)?

    Yes, Idol X support OTG, not support HDMI and MHL.

  • Q39 Does the phone ONE TOUCH IDOL supports SD card?
    Phone ONE TOUCH IDOL with one SIM card supports the SD card. 
    Phone ONE TOUCH IDOL with two SIM cards do not support SD cards.