AlcatelSupport

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FAQ

  • Q1 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
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  • Q2 How can I select my phone's language?

    A mobile phone has two language settings:
    Phone language: the language used for texts displayed on your phone
    Input language: the language used by the dictionary for predictive text input
    Both are usually accessible from the Settings menu, under Phone Settings or General Settings. Model-specific instructions for setting your language preferences are available in your user guide.
    Please note:
    • The languages available in your phone are built in.
    • If you select Automatic, the phone selects the language according to the information on your SIM card.

  • Q3 What kind of warranty does Alcatel offer on its products?

    Alcatel offers a limited warranty in most countries covering certain types of repairs for most new products. The phone is guaranteed against any deviation from technical specifications for a period of twelve (12) months from the date specified on your proof of purchase.

    The warranty terms definition also applies to the battery and accessories but for a period of six (6) months from the date of purchase shown on your proof of purchase.

    For more information on countries, please visit Alcatel website or Alcatel service centers. You can find service centers addresses and contact information from Alcatel Website as below address:

     http://www2.alcatelonetouch.com/usa/support/hotlines_repaircenters.html

     

  • Q4 How can I back up the data in my mobile phone?

    Depending on your phone model and the type of data which you want to back up, you can back up data
    from your phone's memory to a compatible PC or a memory card, and your contact phone numbers can
    also be backed up in your phone's SIM card.
    Alcatel PC Suite is used during this process. Alcatel PC Suite is a free PC software which allows you to
    store, edit, and synchronize phone data with a Windows-based PC. Please be noted that in some cases,
    with PC Suite you can only back up and restore data to the same phone model, and that the types of
    data that can be backed up and restored vary from model to model. You can visit our Website to download
    the latest version of PC Suite for your phone model.

  • Q5 How can I install Java application on my phone?

    1. Please connect the phone to your PC via USB data cable and download the Java program to the SD card in your phone. Please download the “Jar” file or the combination of “Jar” and “Jad” file. Only “Jad” file is not supported. (Here we take the Java program “My Life In New York” for example.)
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    2. Please go to menu, select “File manager” --> “SD card” -->Select the Java program that you want to install --> “Options” --> “Install”.
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    3. Select “Phone” or “SD card” as the storage location.
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    After the installation, a popup message will ask you to launch this Java MIDlet or not. 
    4. You can also run this Java MIDlet by the following method (Java->Java applications->My life in New York->Launch)
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  • Q6 Why does my PC display a warning message of ‘Power Surge On Hub Port’ when I install/connect the modem?

    The warning message (as below snapshot) means the power supply from PC to modem via USB connector is insufficient, which is caused by the instability of old version PC main board or laptop. 
    1_1 
    We suggest you use a Y-USB-Cable to connect your PC and modem, if you meet this kind of problem. It will be appreciated if you can send us the brand and model of your PC from the following website: 
    http://www.alcatelonetouch.com/company/contactus.html

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  • Q7 Where is my nearest Alcatel service center?

    You can find the Alcatel service center address and contact information from Alcatel Website as below address:
    http://www.alcatel-mobilephones.com/global/support/repair-centers

  • Q8 How can I set SPB Shell 3D as the default launcher?

    When you power on the phone at the first time, a screen will pop up as below. Please activate “Use by default for this action” and touch “SPB Shell 3D”, then the launcher is set as default when you use the phone.
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  • Q9 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone. 

  • Q10 What is FOTA?

    FOTA means Firmware Over-The-Air, which is a function imbedded in Alcatel Android phones to upgrade handset software to the latest version.

  • Q11 What is a phone code?

    Phone code is used to protect your phone. Once you activate this code, every time you turn on the cell phone, it will ask you to input it.
    Alcatel mobile phone’s default phone code is 1234, which can be changed by end user.

  • Q12 What is reset of mobile phone?

    RESET is to set your mobile phone into the state as when it comes out from factory. Please be noted that after phone reset all personal data added by the user will be lost (except SIM card), which includes: pictures, audio, video, downloaded applications and games, products directory data and WAP bookmark etc. 

  • Q13 What is One Touch Mail and what is the difference between Email in menu and One Touch Mail in the Java application?

    The One Touch Mail Push Mail messaging service notifies you with a specific sound and a message on your screen as soon as a new email arrives. Even when the application is in idle or in standby mode, the email messaging service on your mobile device is still available.
    The difference between E-mail and One Touch Mail is the PUSH function.
    With One Touch Mail, when an email arrives and your device is in Push Mode OFF, the application will wake up and notify you that a new mail has arrived. If the Push Mode is "Off", the application will check with the server based on the intervals you set.
    With Email in menu, all mails remain on the mail server until the recipient uses the Email program to poll the mail server.

  • Q14 Why does my phone display “Warning! Bad charger contact!” during charging?

    You can try to upgrade your phone to the latest software via One Touch Upgrade.
    Please note that all data in your phone will be erased after software upgrade (not include the data in SIM and SD card).
    If the problem persists, please bring your phone to Alcatel repair center according to the country you are located in: http://www.alcatelonetouch.com/global-en/support/hotlines_repaircenters.html

  • Q15 What is One Touch Upgrade?

    One Touch Upgrade is a system composed of several servers and applications that allows any end user to upgrade his/her ALCATEL ONE TOUCH mobile phone software from his/her local side with personal computer. 

  • Q16 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone. 

  • Q17 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
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  • Q18 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone. 

  • Q19 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it. 

  • Q20 Why does my phone restart automatically?

    Please reset your phone by pressing “power on” key and “#” key at the same time under power off mode. And please note that reset will erase all personal data from internal phone storage.
    If the problem persists, it is suggested to take the phone to local repair center to have a check: http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

  • Q21 How can I use noise cancellation function?

    Noise cancellation which is also called HAC (Hearing Aid compatibility? is a function that people in the other end can hear you clearly when you are at a noisy environment during call. It is suggested to set it on permanently by going the main menu ->”Settings” -> “Call settings” -> “Noise cancellation” ->Select “on” to activate the function. When you are on calling, pressing “OK” key can also activate or deactivate HAC.

  • Q22 Why couldn’t I connect to Internet successfully and why couldn’t I download files from Internet?
    Please check whether your GPRS connection is working well. 
    Go to “Media album” -> “Memory status” to check whether your phone memory is full. If yes, please delete some files and restart your phone to check again. 
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    The webpage may contain much content and the mobile phone cannot support to display too much content in one page. Please try to enter another webpage. 
    If the problem persist, please contact Alcatel Contact Center according to the country you are located.

     

  • Q23 Why is the touch lens insensitive or not responsive when I click it?

    A1?Please make sure your phone unlock.

    A2: Please calibrate touch lens in time. Enter “Touch settings “option in “Settings” menu, choose “Touch calibration” option, and select “LCD touch calibration” to calibrate touch lens.

    A3: If it still does not work after the above two steps, please long press power on key to reach“Profiles” tab. Then long press volume key (up key ) to enter LCD area calibration, and (down key ) to enter LED area calibration.
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    Profile interface

  • Q24 Why the touch screen sometimes not sensitive as before?

    The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods: 1. Long press the volume key from the main screen? 2. In main menu, choose Settings -> Phone settings -> Touch settings -> LCD touch calibration.

  • Q25 How could I set up phone settings when I turn on the Alcatel phone first time?
    The first time you turn on the phone, you will see a welcome screen. You can choose a different language or start to set up your phone by touching the android icon and follow the instructions.
    A series of screens will lead you to go through the setup process. You also have the option to skip some steps during the process. 
    Note: please set “Automatic date&time” “off” if you want to change date&time manually.
  • Q26 Why couldn’t my ONE TOUCH Y580 be charged or charged full?

    Please make sure to charge your Y580 with the specific charger which comes with the package.  If not, the battery can’t be charged or charged full.

  • Q27 Why does my phone display “Warning! Bad charger contact!” during charging?

    You can try to upgrade your phone to the latest software via One Touch Upgrade. 
    Please note that all data in your phone will be erased after software upgrade (not include the data in SIM and SD card). 
    Please backup all useful information by ALCATEL PC Suite before you upgrade your phone.

  • Q28 Why the touch screen sometimes not sensitive as before?

    The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen with one of the following two methods: 
    1. Long press the volume key? 
    2. In main menu, choose Settings-> Phone settings ->Touch settings-> LCD touch calibration. 

  • Q29 How to adjust the sensitivity of the navigation key?

    You can adjust the sensitivity of the navigation key via below steps:
    Main menu --> Settings --> Keypad --> Navigation Sensitivity --> Horizontal Sensitivity / Vertical Sensitivity

  • Q30 How can I copy all SIM card directories to phone contacts?

    Please go to menu -> “Contacts” -> “Phone” -> “Options” -> “Copy all” -> “from SIM”.

  • Q31 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it. 

  • Q32 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
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  • Q33 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
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  • Q34 Why is it so difficult to open the battery cover?
    Please follow the steps below to open battery cover:
    Step1: Drag battery cover lock from the left side to the right;
    Step2: Disassemble the battery cover from the bottom. 
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  • Q35 What is FOTA?

    FOTA means Firmware Over-The-Air, which is a function imbedded in Alcatel Android phones to upgrade handset software to the latest version.

  • Q36 Why does my phone display “Warning! Bad charger contact!” during charging?

    You can also try to upgrade your phone with the latest SW via One Touch Upgrade

    Please be noted that all data in your phone will be erased after SW upgrade (not include the data in SIM and SD card). 

    Please backup all useful information by ALCATEL ONE TOUCH PC Suite before you upgrade your phone.

  • Q37 Why does my phone display black?

    It might be linked to some applications installed in your phone, which are from unknown sources. 
    Please make factory reset in the following way: Turn off the handset, press the ‘R’ key on the QWERTY keypad and the "End" key at the same time for a few seconds till you see the reset interface, then the phone will reboot automatically. 
    Please be noted that factory reset will erase all data from your phone (not include SD card files and current system software). Please back up all useful information by Alcatel PC Suite. You can download the latest Alcatel PC Suite version for OT-980 from below address: 
    http://www.alcatelonetouch.com/support/download/ot-980.html
    If the failure persists after factory reset, please contact Alcatel Contact Center according to the country you are located.

  • Q38 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone.

  • Q39 How can I reduce flow for web browsing?

    Please go to menu --> “Wap” --> “Settings” --> “Preferences” --> Select Show images “Never”, then the images will not display when you browse internet. 
    You can also go to menu --> “Settings” --> “Connectivity” --> “Web” --> “Preferences” --> Select Show images “Never”. 

  • Q40 How can I set up my email account by Wi-Fi?

    1. Go to Menu, then click “Email” --> Choose the email account that you want to use --> “Options” --> “ Edit account” --> “Advanced settings” -->“Account settings” --> “Data account” --> Select “Wi-Fi” and save it. 
    2. Go to Menu, then click “Wi-Fi” --> “Options” --> “Refresh” --> Select the network that you want to connect in the list--> “Options” --> “Connect”. Please enter the password if the chosen Wi-Fi is not free. 
    3. You can see the WIFI icon shown on the top of the idle screen when you browse you email.

  • Q41 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone. 

  • Q42 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone. 

  • Q43 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone.

  • Q44 Why the touch screen sometimes not sensitive as before?

    The phone with touch screen function may be insensitive after using for some time. In this case, please calibrate the touch screen with one of the following two methods: 
    1. Long press the volume key? 
    2. In main menu, choose “Settings”->“Phone settings”->“Touch settings”->“LCD touch calibration”.

  • Q45 Why the touch screen sometimes not sensitive as before?

    The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods: 
    1. Long press the volume down key and Home key at the same time? 
    2. Enter into application list and choose TSCalibration.

  • Q46 How can I copy all SIM card directories to phone contacts?

    Please go to menu -> “Contacts” -> “Phone” -> “Options” -> “Copy all” -> “from SIM”.

  • Q47 How can I copy all SIM card directories to phone contacts?

    Please go to menu -> “Contacts” -> “Options” -> “More” -> “Import from SIM card” -> “Copy all to phone”.

  • Q48 How can I set my own MP3 files as SMS ringtone?

    Please go to menu-->"File manager"-->press “Menu” key -->"New folder"-->input "Notifications" as the folder name-->OK-->Copy the MP3 files to this new folder "Notifications";
    Then go to menu-->"Messaging"-->press "Menu" key--> “Settings"-->"Select ringtone"-->you will find your MP3 files here, please select one--OK.

  • Q49 Why couldn’t I access Twitter recently with my account and password? They worked well before.

    Twitter is making two important updates that will impact how end user interacts with Twitter application in Sep. Twitter is sending this notice to all Twitter users to make sure all users are aware of these changes. 
    To be compatible with those two updates, Twitter mobile application will need to develop new versions. When the new version is ready, it can be automatically updated when end user tries to access Twitter. 
    Before the Twitter mobile application new version is ready and twitter server gets stable, end users might not access Twitter .

  • Q50 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone.

  • Q51 How can I set up phone settings when the first time I turn on the Alcatel phone?

    The first time you turn on the phone, you will see a welcome screen. You can choose a different language or start to set up your phone by touching the android icon and follow the instructions.
    A series of screens will lead you through the setup process. You also have the option to skip some steps during the process. 
    If you missed some setting in the first time, you can restart the set up guide by touching the “Setup Wizard” icona_66under main menu . 

  • Q52 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone.

  • Q53 What can I do if tablet freezes?

    In this case, please force the device to shut down by holding the Power button for a few seconds.

    If the Power button doesn’t reset your device, please use the “Reset Pinhole” button which is located on the back the device, and press it with one fine point object like tweezers.
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  • Q54 How can I use “Gestures” and what does it use for?

    Please go to menu-> “Settings”-> “Gestures”->activate “Turn over to mute” & “Turn over to activate” & “Shake to switch music” respectively. Then you can mute incoming calls or snooze the alarm by turning over the phone and shake your phone to switch to next song.
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  • Q55 How can I use “Gestures” and what does it use for?

    Please go to menu-> “Settings”-> “Gestures”->activate “Turn over to mute” & “Turn over to activate” & “Shake to switch music” respectively. Then you can mute incoming calls or snooze the alarm by turning over the phone and shake your phone to switch to next song.

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  • Q56 How can I change the language of device?

    You can change phone language by accessing into main menu --> “Settings”--> “Language & input” --> “Language” -->select your preferred language.

  • Q57 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone. 

  • Q58 How can I set up phone settings when the first time I turn on the Alcatel phone?

    The first time you turn on the phone, you will see a welcome screen. You can choose a different language or start to set up your phone by touching the android icon and follow the instructions.
    A series of screens will lead you through the setup process. You also have the option to skip some steps during the process. 

    If you missed some setting in the first time, you can restart the set up guide by touching the “Setup Wizard” icon a_66 under main menu.

  • Q59 Where can I download the Android USB Driver?

    If your phone is MTK platform, please check here to download the Android USB Driver.
    if your phone is Qualcomm platform, please  check here to download the Android USB Driver.

  • Q60 How do I get to the call log?

    The call log is the history of all outgoing, incoming and missed calls.

    1). Go to your home or all applications screen and tap the green phone icon located at the bottom left of the device

     

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    2)  After you are on the call application screen, tap the call log icon. 

     

  • Q61 What can I do when my phone pops up a warning “high temperature”?

    The warning is the normal consequence of the CPU handling excessive data, which makes battery warm. It is a recommendation message and not harmful to battery or phone even if the phone feels hot.

          You can follow below actions to make phone return to normal temperature:

     - It is suggested not to expose your phone in the sunshine for  long time;

     - Close large power consumption applications, such as music , chatting applications, GPS application, 3D gaming, video streaming etc.;

     - Reduce the brightness of screen to lower the temperature

  • Q62 What can I do when my device have no respond?

     Please check your device according to one of the following ways: 1. Pull out micro USB port of ONE TOUCH HOME V100, then plug micro USB port into ONE

    TOUCH HOME V100’ USB port again; 2.  Supply power for ONE TOUCH HOME V100 via ALCATEL USB charger (5V, 1A): plug

    micro USB port of USB cable into V100’s USB port, plug the standard USB port of this USB cable into charger’s USB port.

     

  • Q63 How can I input symbol and change the input method in Messaging?

    If you want to input symbols when you compose a message, please select OPTIONS->Text Mode->Symbols and select the symbol you want.

    If you want to change the input method when you compose a message, please select OPTIONS->Text Mode and select the text mode you want.

  • Q64 What can I do when my device have no respond?

    Please check your device according to one of the following ways:

    -Pull out micro USB port of V101, then plug micro USB port into V101’ USB port again;

    -Supply power for V101 via ALCATEL USB charger (5V, 1A): plug micro USB port of USB cable into V101’s USB port, plug the standard USB port of this USB cable into charger’s USB port.

  • Q65 Why couldn’t my tablet turn on? Why is there no charging indicator on tablet in power off mode when it is on charging?

     In this case, the battery is in protective mode due to not enough battery. Please make sure to charge the tablet for 10 minutes with correct charger. There may be no charging indicator at the first several minutes, please be patient for it; If the device still can’t power on or there is no charging indicator after charging for 10 minutes, please take the device to local repair center for help.

  • Q66 How to do when the mobile crashes?

    If the mobile crashes or the touch panel is out of order, please power off the mobile through pressing on power key for more than 7 seconds. Then power on the mobile.

  • Q67 How can I set up phone settings when the first time I turn on the Alcatel phone?

    The first time you turn on the phone, you will see a welcome screen. You can start to set up your phone by touching Get started... icon and follow the instructions.

    A series of screens will lead you through the setup process. You also have the option to skip some steps during the process.

     

    If you missed some setting in the first time, you can restart the set up guide by touching the “Setup Wizard” icon  under main menu.

  • Q68 How can I set up phone settings when the first time I turn on the Alcatel phone?

    The first time you turn on the phone, you will see a welcome screen. You can choose a different language or start to set up your phone by touching the android icon and follow the instructions.

    A series of screens will lead you through the setup process. You also have the option to skip some steps during the process.

     

    If you missed some setting in the first time, you can restart the set up guide by touching the “Setup Wizard” icon  under main menu.

  • Q69 Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Unable to conference calls” when I use conference call function?

    Three ways calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated such function by your service provider, the mobile will show a message “Unable to conference calls” when you try to use it. Please contact your service provider to enable multi-conference call service for your SIM card

  • Q70 What is System Updates?

    System Updates means Firmware Over-The-Air, which is an imbedded function for Alcatel Android phones to upgrade to the latest handset software version.

     

  • Q71 How do I turn on the data connection?

    You can quickly toggle your data connection on or off from the notifications screen.

    -Pull down the notifications tray from the top of the screen.

    -Tap the data connection icon to toggle it on (turns blue) or off (turns gray). 

     

    Note: The data connection icon will look different depending on what type of cellular network you are connected to.

     

  • Q72 Is the BOOMBAND waterproof?

    BOOMBAND use sealed waterproof design. The waterproof levels up to IP67, which can prevent water splash. Usually it can be used when you wash hands or wash face, but it’s suggested not to wear it while swimming.

  • Q73 How can I set up phone settings when the first time I turn on the Alcatel phone?

    The first time you turn on the phone, you will see a welcome screen. You can start to set up your phone by touching Get started... icon and follow the instructions.

    A series of screens will lead you through the setup process. You also have the option to skip some steps during the process.

     

     

    It will display the different options, such as change the language, date and it will also required 

     

  • Q74 How long can the device be immersed in water?

    Equipment is submersible up to 1 meter for 30 minutes. It is not usable in salt water or other conditions

    All equipment covers must be properly closed (USB port, micro SIM slot, memory card)

  • Q75 I was requested to input my Google account during the setup wizard when I switch it on for the first time. Can I use the phone without a Google account?

    Yes, you can use the phone without a Google account. One Touch is a smartphone with Android system which has built in programs such as Google mail and Google Market, which request a Google account for application. We suggest you have a Google account so that you can fully use all the functions of Android operating system. 

  • Q76 If the phone is pre-set in a foreign language by any reason that I cannot read, how can I switch the language into my local language?

    In this case, you can perform the switch in engineering mode by inputting “*#country code #”, then press “talk” key. Please be noted that the country code here you input should be four figures. If the code is less than 4 figures, add “0” at the beginning. For example, inputting *#0086# can switched into simple Chinese (China code 86), *#0044# is into British English (GB code 44) and *#0033# is into French (France code 33) etc..
    If the required language is not built in your phone, this way does not work.

  • Q77 What is not covered by the Limited Warranty?

    The Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user.

    In addition the Limited Warranty does not cover:

    -              Normal wear and tear.

    -              Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be excluded from the warranty.

    -              Defects or damage caused by misuse of the product. Including not following the instructions for use or installation

    -              Malfunctions caused by external causes (e.g., radio interference from other equipment, power voltage fluctuations).

    -              Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Alcatel or was used otherwise than for its intended use.

    -              Defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.

    -              Faulty connections resulting from unsatisfactory radio transmission or caused by the absence of radio relay coverage;

    -              If the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts.

    -              If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.

     

  • Q78 How can I synchronize my mobile phone data with my PC?

    To synchronize your mobile phone data with PC, please use Alcatel PC Suite. Alcatel PC Suite is a free PC software which allows you to store, edit, and synchronize phone data with a Windows-based PC. Please visit our Website to download the latest version of PC Suite for your phone model. 

  • Q79 How can I forward incoming call to another phone?

    Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting. 

  • Q80 Is my modem compatible with Windows / Mac / Linux OS?

    Alcatel Modems are compatible with Windows / Mac OS. Detailed specifications might be different according to different models. Please find the detailed information on the Alcatel Website: 
    http://www.alcatelonetouch.com/products/mobile_broadband.html

  • Q81 How can I contact Alcatel customer service?

    You can find customer service contact information from Alcatel Website. You can also vist below website and write to us directly: http://www.alcatel-mobilephones.com/global/company/contact-us

  • Q82 How can I watch Youtube video?

    Firstly, please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
    Secondly, please go to main menu-> “Settings” -> “Connectivity” -> “Streaming” -> “options” >"Edit profile ” ->Input related parameters (The parameters can be got from your service provider)->→ “Save”.

  • Q83 How can I clear SPB Shell 3D default launcher and change it to another one?

    Please touch menu icon->"Manage apps” ->Select “SPB shell 3D” -> click “Clear defaults” -> touch Home icon, then a screen pops up informing you to select a launcher.
    2_9
    3_7

  • Q84 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
    a_11  

  • Q85 What’s the difference between FOTA and One Touch Upgrade?

    During the upgrading process, one touch upgrade requires PC, USB cable and network; while FOTA only
    needs 3G network or Wi-Fi
    One touch upgrade will erase all personal data from phone memory, it is suggested to backup your
    personal data by PC Suite before upgrading; while FOTA will not change any user settings and personal
    data so it is not necessary to backup user data. However, if users update Android OS version like from
    Android 2.2 to 2.3, handset settings like wallpaper or ringtones will have a little changes due to different
    OS settings and user interface.

  • Q86 What is a PIN code?

    The PIN (Personal Identification Number) code is a protection for the SIM card. Once you active this code, every time you turn on the cell phone, you have to enter the PIN code.
    Your phone’s default PIN code is provided by your service provider. You can change the PIN code by yourself.

  • Q87 When should I use reset?

    When the mobile can not be switched on/ switched off by power key, or switch off automatically, and the failure is not related to battery, please try to reset your mobile.
    Please back up all the useful information or it will be deleted after phone reset.
    If the failure persists, please contact Alcatel Contact Center according to the country you are located. Please check the following link: http://www.alcatel-mobilephones.com/global/support/hotlines

  • Q88 Why does my PC display a warning message of ‘Power Surge On Hub Port’ when I install/connect the modem?

    The warning message (as below snapshot) means the power supply from PC to modem via USB connector is insufficient, which is caused by the instability of old version PC main board or laptop.

    1_1

     
    We suggest you use a Y-USB-Cable to connect your PC and modem, if you meet this kind of problem. It will be appreciated if you can send us the brand and model of your PC from the following website:
    http://www.alcatel-mobilephones.com/global/content/view/full/178

    2_3

     

  • Q89 How can I copy all SIM card directories to phone contacts?

    Please go to menu > “Contacts” > “Options” > “Settings”-> “Copy all”-> “Copy all from SIM to phone”-> “OK” .

  • Q90 When should I use One Touch Upgrade?

    If you consider your phone has an occasional or recurrent failure, you can use One Touch Upgrade. 

  • Q91 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
    a_34 

  • Q92 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
    a_5

  • Q93 What is voice reminder and how can I set it?

    Voice reminder is a function to record a reminder by using your voice. With the function, you will be reminded by hearing your voice playing back at the time/date you set. Please go to the main menu-> “Tools”-> “Voice reminder”-> “Create” -> Select ”Start” to record ->”Stop” to save the reminder-> Set Date/Time/Title/Repeat->Select “Done”.

  • Q94 Why does my phone display white screen when I send MMS?

    When the MMS attachment is big, it will take a rather long time to send it out. During sending process, if you press any key when the backlight is off, OT-355 might display white screen. But the phone is still working. When the MMS is send out successfully, the phone display will be normal. 

  • Q95 How can I switch input method?

    You can switch the input method by the following two ways: 
    1.On the input interface, please select: “Options” -> “Input =method”.
    2. Please go to menu -> “Settings” -> “Phone settings” -> “Input method”.

  • Q96 Why the touch screen sometimes not sensitive as before?

    The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods:
    1. Access to profile tab by long press power key, then long press the up volume key;
    2. In main menu, choose Settings --> Phone settings --> Touch settings --> LCD touch calibration.

  • Q97 How can I copy all SIM card directories to phone contacts?

    Please go to menu -> “Contacts” -> “Options” -> “Copy all” ->“Select from SIM” -> “Copy all contacts from SIM to phone”.

  • Q98 How could I change language of device?

    Please change language of your phone by accessing into main menu -> “Settings” ->”Language & input” -> “Language” -> choose the language you want.

  • Q99 How can I copy all SIM card directories to phone contacts?

    Please go to menu > “Contacts” > use navigation key to choose tab “SIM” > then press “Options” > “Copy more” > choose “mark all” > press “done” > press “Yes” when the screen shows “Copy to phone?”

  • Q100 How can I copy SIM card directories to phone contacts?

    Please go to menu ->"Contacts”->SIM1 or SIM2 ->Options ->"Copy SIM1/SIM2 to phone”.

  • Q101 How to find the video record I made in my phone?

    You can find the video record you made via below path on you phone:
    Main Menu --> File manager --> Phone --> Video. 
    We also added some shortcuts for finding the records in the latest software for your phone. After upgrading this software, you can also find the records via below paths: 
    ·Main Menu --> Video player. 
    · Main Menu --> File Manager --> My videos. 
    You can get this software by using One Touch Upgrade(http://www.alcatelonetouch.com/support/download.htm)on our website. 

  • Q102 How can I adjust the sensitivity of the navigation key?

    Please go to menu -> “Settings” -> “Phone setting” -> “Keypad” -> “Navigation Sensitivity” -> “Horizontal Sensitivity / Vertical Sensitivity”.

  • Q103 How can I forward incoming call to another phone?

    Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To new numbers” -> Input the number which you want to forward to and save the setting.

  • Q104 How can I use call blocking function?

    Please go to menu-->"Settings"--> “Call settings” -->“Call blocking"-->“Set call blocking" --> select an item you want;

    b_41

     
     
    Then if you need set white list, you can go to menu--> “Settings"-->“Call settings” --> “Call blocking" -->“White list" -->“Add contact", then you can add contacts from call logs/contacts or input number directly.
    c_38
     
    And you can find the “Blocked call log” from: “Call log”-> Press “Menu” key -> Select “Blocked call log”, then you can get the history of blocked call.
    d_32
  • Q105 How can I upgrade my phone to ICS (Android 4.0)?

    Three are 3 ways to upgrade your phone to ICS (Android 4.0):
    1. Please upgrade your phone with FOTA;
    2. Please upgrade your phone with one touch upgrade which can be downloaded from our official website;
    3. Please visit our repair center to upgrade your phone.

  • Q106 Why the touch screen sometimes not sensitive as before?

    The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods:
    1. Long press the volume key.
    2. In main menu, choose Settings > Phone settings > Touch settings > LCD touch calibration.

  • Q107 How can I forward incoming call to another phone?
    Please go to menu -> “Settings” -> “Call settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To new number” -> Input the number which you want to forward to and save the setting.

     

  • Q108 Why the touch screen sometimes not sensitive as before?

    The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods: 
    1. Press the Alt and Enter keys on the QWERTY keypad? 
    2. Enter into application list and choose TS Calibration.

  • Q109 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
    a_25

  • Q110 How can I watch streaming video?

    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.

    You have two choices:

    1. Go to “Menu” --> “Video player” --> “Options” --> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” --> “Go to URL”.

    2. Go to “Menu” --> “Video player” --> “Options” --> “Streaming URL” --> “Streaming settings” --> “Options” --> “Edit profiles” and save the setting (Profile setting can be got from your service provider) --> go back to “Streaming URL” --> “Input URL”. 

  • Q111 How can I forward or copy a message?

    Please open a message first and long press the message. A list of options will appear on the screen. You can choose the option by touching it.
    a_40 

  • Q112 How can I forward or copy a message?

    Please open a message first and long press the message. A list of options will appear on the screen. You can choose the option by touching it.
    a_49

  • Q113 Why I couldn’t I send MMS?

    parameter for your MMS Service by the following steps. 
    Go to Menu => Message => Settings => Multimedia message => Profiles => Activate the profile of your operator 
    For prepaid SIM, please make sure that you have enough load for this service application. 
    Please be noted that the size of the MMS file to be sent or received has a big factor on phone’s performance in sending and receiving MMS. If the MMS couldn’t be sent out successfully, please try to decrease the file size and try again.

  • Q114 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
    1_6

  • Q115 How can I copy SIM card directories to phone contacts?

    Please go to menu ->"Contacts” ->"Options”->"Copy to phone”.

  • Q116 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it. 

  • Q117 How can I adjust the sensitivity of the navigation key?

    Please go to menu -> “Settings” -> “Phone setting” -> “Keypad” -> “Navigation Sensitivity” -> “Horizontal Sensitivity / Vertical Sensitivity”.

  • Q118 How can I forward incoming call to another phone?

    Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting.

  • Q119 Could I un-mount the SD card when the phone is power on?

    Please note that you need to power off your phone before you un-mount SD card, which will prevent corrupting or damaging the files in SD card.

  • Q120 How can I reduce flow for web browsing?

    Please go to menu --> “Wap” --> “Settings” --> “Browser Options” --> Select “Show images” off, then the images will not display when you browse internet. 
    You can also go to menu --> “Settings” --> “Connectivity” --> “Web” --> “Browser Options” --> Select “Show images” off.

  • Q121 Why the touch screen sometimes not sensitive as before?

    The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods: 
    Long press the volume key from the main screen? 
    In main menu, choose Settings --> Phone settings --> Touch settings --> LCD touch calibration.

  • Q122 How can I forward or copy a message?

    Please open a message firstly and long press the message. A list of options will appear on the screen. You can choose the option by touching it.
    c_82

  • Q123 How can I change the language of device?

    Please change language of your phone by accessing into main menu --> “Settings” -->“Language & input” --> “Language” --> choose the language you want.
    b_57

  • Q124 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it. 
    a_72

  • Q125 Why couldn’t the tablet restart after pressing “pinhole reset” button?

    Pressing the pinhole reset button will only turn off the device. To turn on the device, please press and hold the Power button for several seconds.

  • Q126 Does ONE TOUCH IDOL ULTRA support SD card?

    No, ONE TOUCH IDOL ULTRA don’t support SD card . But the phone has 1GB RAM and 16GB ROM memory.

  • Q127 What is Google account? What does it use for?

    A Google account helps you to organize and access your personal information from any computer or mobile device. It also helps to sync your personal information between phone device and computer. With a Google Account, you can

    1Backup your contacts and never be afraid to lose them;
    2Synchronize data and backup everything. Whether you draft an email, add a contact number, add data or event to your calendar, add work meeting or even take photos, they all will be backed up automatically.
    3Access from anywhere. You can access and check your contacts number, calendar… emails from phone device or computer no matter where you are.
    4Keep your data secure and available.
  • Q128 How can I forward or copy a message?

    Please open a message first and long press the message. A list of options will appear on the screen. You can choose the option by touching it.
     

  • Q129 How can I change the language of device?

    Please change language of your phone by accessing into main menu -->“Settings”--> “Language & input” --> “Language”--> choose the language you want.
    b_57 

  • Q130 What Is Inside The Call Log?

    You can see the history of your outgoing, incoming and missed calls all located inside the call log. 

  • Q131 What can I do when a warning “the phone stops charging” pops up?

    The warning is a normal recommendation message and not harmful to battery or phone, phone will start recharging once returning to normal temperature.

    You can follow below actions to make phone return to normal temperature:

     - It is suggested not to expose your phone in the sunshine for  long time;

     - Close large power consumption applications, such as music , chatting applications, GPS application, 3D gaming, video streaming etc.;

     - Reduce the brightness of screen to lower the temperature

     

  • Q132 What can I do when a warning “the phone stops charging” pops up?

    : The warning is a normal recommendation message and not harmful to battery or phone, phone will start recharging once returning to normal temperature.

    You can follow below actions to make phone return to normal temperature:

     - It is suggested not to expose your phone in the sunshine for  long time;

     - Close large power consumption applications, such as music , chatting applications, GPS application, 3D gaming, video streaming etc.;

     - Reduce the brightness of screen to lower the temperature

  • Q133 What can I do when my device display nothing?

    lease check your device according to one of the following ways: 1. Change video input resource of TV to HDMI port which ONE TOUCH HOME V100 is inserted, then 

    wait for the picture; 2. Plug HDMI port of ONE TOUCH HOME V100 into another HDMI port of TV, change video input

    resource of TV to HDMI port which V100 is inserted, then wait for the picture; 3. Pull out micro USB port of ONE TOUCH HOME V100, then plug micro USB port into ONE TOUCH

    HOME V100’ USB port again.

  • Q134 Why doesn’t my alarm work?

    The alarm will not work if you turn it off . Please set your alarm time in tools application and turn it on. If you turn it on, the alarm icon will appear on the top of status bar.

  • Q135 What can I do when my device display nothing?

    Please check your device according to one of the following ways:

    -Change video input resource of TV to HDMI port which V101 is inserted, then wait for the picture;

    -Plug HDMI cable into another HDMI port of TV, change video input resource of TV to HDMI port which V101 is inserted, then wait for the picture;

    -Pull out micro USB port of V101, then plug micro USB port into V101’ USB port again.

  • Q136 How to install MTP driver for copying documents in computer and mobile?

    After use USB cable to connect mobile with computer, it will pop-up a dialog box in desktop. Please choose “run driver install.exe” option. Then the driver will begin to install until the process finishes. If there’s no popup dialog box, please click “my computer” and double click the disk ”CD Drive (G:)” “USB Drive”. In Windows XP system, you may find a security alert, please ignore it and don’t click yes or no. 

     

  • Q137 How can I change the language of device?

    Please change language of your phone by accessing into main menu select  “Settings” press “Language & input” and “Language” then hoose the language you want.

     

  • Q138 How can I change the language of device?

    Please change language of your phone by accessing into main menu select “Settings” then  “Language & input” press “Language” and hoose the language you want.

     

      

  • Q139 How can I set up tablet settings when the first time I turn on the Alcatel tablet?

    The first time you turn on the tablet, you will see a welcome screen. You can start to set up your tablet by touching Get started... icon and follow the instructions.

    A series of screens will lead you through the setup process. You also have the option to skip some steps during the process.

     

    If you missed some setting in the first time, you can restart the set up guide by touching the “Setup Wizard” icon under main menu.

  • Q140 What’s the difference between System Updates and One Touch Upgrade?

    During the upgrading process, one touch upgrade requires PC, USB cable and network while System Updates only need 3G network or Wi-Fi

    One touch upgrade will erase all personal data from phone memory, it is suggested to backup your personal data by PC Suite before upgrading, while SYSTEM UPDATES will not change any user settings and personal data so that it isn’t necessary to backup user data. However, if users update Android OS version like from Android 2.3 to 4.0, handset settings like wallpaper or ringtones will have a little changes due to different OS settings and user interface. 

  • Q141 How do I connect to a Wi-Fi network?

    -Open the Settings app and choose Wi-Fi.

    -Toggle Wi-Fi on and then tap an available network to connect to it.

    If the network is secured, you will have to enter a password. 

     

    Note: When you connect to a Wi-Fi network for the first time, Firefox OS saves that network and your password and will connect to it automatically whenever you are in range.

     

  • Q142 How do I clean it since the BOOMBAND is easily dirty?

    It’s suggested to use the rubber to clean and the other detergents have definite clean effect

  • Q143 How can I change the language of device?

    Open Settings, Language & Input, Language:

     

     

     

  • Q144 What is material is glass touch the Go play?

    The display on the Go play, has Dragontrail technology, resistant to knocks and scratches.

  • Q145 Why I can´t power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone. 

  • Q146 Where can I find a authorized Alcatel service center and what do I need to bring with me?

    In order to get the repair or service covered by the Limited Warranty, please bring the product together with proof of purchase to a service center authorized Alcatel said within a period of time under warranty.
    You can find the addresses of service centers and contact information from Alcatel Website as below address:
    http://www2.alcatelonetouch.com/usa/support/hotlines_repaircenters.html

  • Q147 How should I set up email account and use the email function?

    The following are the steps to configure email service on your mobile. We take Google Mail for example.
    1. Please go to menu, press “Email” -> “Create” -> Select your Email account type.
    2. Please input your Email account and Password, then select your Data account.
    3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should
    input other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email
    service provider for detail setting requirement.

    Note:
    1. Some email services can not be used for free, such as Yahoo! Mail.
    2. Word, PPT, Excel attachments are not supported.
    3. Alcatel phones can’t apply for a new email account. Please make sure to apply an email account on PC
    before you use Alcatel phone to log in email.

  • Q148 Can I upgrade my modem so that it can be used in Windows7?

    Our new products including Model OT-X070/X205/X210 are compatible with Windows7. 
    OT-X200 and OT-X060 can also be compatible with Windows7 if you install the data card Windows7 driver on you computer. Please download the driver from below website: 
    http://www.alcatelonetouch.com/support/download.html
    Please be noted that the installation of driver only updates the driver on PC without any software updated for your modem. You need to install the driver on the Windows7 computer which you are using with the modem.

  • Q149 How can I use my phone as webcam?

    You can use your phone as webcam for instant messaging on your PC.
    Please connect your phone to PC via USB cable and select “Webcam” from your phone screen;
    Go to “My computer” on your PC and find USB video device under “Scanner & Camera”.

  • Q150 How can I use “Wi-Fi direct” function?

    “Wi-Fi direct” is a feature to support several phones to get connection together to transfer data like files, pictures, music etc. One touch 995 supports “Wi-Fi direct”, but there is no embedded APK. So please search an APK from android market to support this function. Then follow the steps below to use it:
    Please go to menu -> “Settings” -> "Wireless & networks” -> activate “Wi-Fi Direct”-> press “Wi-Fi Direct settings”-> then the phone will auto search other devices and please select the devices you want to connect to. Once it is done, you can transfer file, music, text with the APK you download from Android market.
    4_9
    5_6

  • Q151 How can I use FOTA to make phone upgrade?

    Please press “menu” key at home screen  “Settings”-->“About phone”-->“System updates”-->“Check for updates”-->"Download”-->"Install”.After the above upgrade finishes successfully, please go to “Settings”-->“About phone”-->“System updates”-->“Check for updates” again to check whether there are other updates. If yes, please update again; if there is no other updates package, it means your phone software version is the latest one.
    1_9
    2_8
    3_6

    And you can set to check new firmware automatically by pressing “Auto check intervals” and select time.
    4_7

  • Q152 What is a PIN2 code?

    PIN2 code acts as a second layer of protection for certain features of your phone. It functions in the same way as the PIN code.
    Your phone’s default PIN2 code is provided by your service provider. You can change PIN2 code by yourself.

  • Q153 How should I perform reset?

    Long press “# key” and “power on key” at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes,” the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process.
    NOTES: For OT-Mini (OT-708) specifically, due to the touch panel design, reset can be performed only by long pressing “upper side key” and “power on key” at the same time.

  • Q154 Can I upgrade my modem so that it can be used in Windows7?

    Our new products including Model OT-X070/X205/X210 are compatible with Windows7.
    OT-X200 and OT-X060 can also be compatible with Windows7 if you install the data card Windows7 driver on you computer. Please download the driver from below website:
    http://www.alcatel-mobilephones.com/global/content/view/full/17835
    Please be noted that the installation of driver only updates the driver on PC without any software updated for your modem. You need to install the driver on the Windows7 computer which you are using with the modem

  • Q155 How can I input symbol and change the input method?

    If you want to input symbols, please press "1 " key or long press * key.
    If you want to change the input method, please press * key. You can also change it by the following way: Press “Options” > “Input mode”->select the input method you want. 

  • Q156 How should I use One Touch Upgrade?

    Please download One Touch Upgrade from our website and install it on your computer. After start the program, you can update the software of your mobile phone step by step, following the built-in user guide of One Touch Upgrade.

    Please be noted that One Touch Upgrade software requires internet access and connection between mobile phone and PC by data cable.

  • Q157 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone. 

  • Q158 How can I find the lately used programs?

    Please long press home key and the latest used programs will be displayed on the screen.

  • Q159 How can I use SOS function?

    Please go to the main menu-> “Tools” -> “SOS”->”SOS contacts” ->”No Contact”->”Edit”, then you can edit your SOS numbers (Only 4 numbers can be defined); And please go to “Tools” -> “SOS”->”SOS message” to create an SOS message->”Options” ->”Save”.
    When required, a long press (2 seconds) of b_2       the  button will send out your pre-set SOS message automatically and emit a loud alert sound, the backlight will flash at the same time.
    Once an SOS message is sent, the phone will dial the pre-set SOS numbers automatically. Any call is answered or press b_2 again, SOS will be deactivated.

  • Q160 Why does my phone reset automatically sometimes?

    In this case, please update the handset software to the latest version with One Touch Upgrade which can be downloaded from the following website:
     http://www.alcatelonetouch.com/global-en/support/download/ot-810.html
    If the problem persists, please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

  • Q161 How can I go back to idle interface quickly?

    Short press power key 3_1  in any interface.
    2_2
    Idle interface

  • Q162 How can I input symbol and change the input method?

    If you want to input symbols, please press the key. If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” -> “Input method”, and then choose the input method you want.

  • Q163 Q: What is Google account? Why use a Google Account?
    A Google account helps you to organize and access your personal information from any computer or mobile device. It also helps to sync your personal information between phone device and computer. With a Google Account, you can
    -Backup your contacts and never afraid to lose.
    -Synchronize data and backup everything. Whether you draft an email, add a contact number, add data or event to your calendar, add work meeting or even take photos, they all will be backed up automatically.
    -Access from anywhere. You can access and check your contacts number, calendar… emails from phone device or computer no matter where you are.
    -Keep your data secure and available.
  • Q164 How can I input symbol and change the input method?

    If you want to input symbols, please press the "sym" key.
    If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” > “Input method”, and then choose the input method you want.

  • Q165 How can I reduce flow for web browsing?

    Please go to menu --> “Wap” --> “Settings” --> “Browser Options” --> Select “Show images” off, then the images will not display when you browse internet. 
    You can also go to menu --> “Settings” --> “Connectivity” --> “Web” --> “Browser Options” --> Select “Show images” off.

  • Q166 How can I input symbol and change the input method?

    If you want to input symbols, please press the 818_Q3   key.
    If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” ->"Input method”, and then choose the input method you want. 

  • Q167 How can I input symbol and change the input method?

    If you want to input symbols, please press the  key.
    If you want to change the input method, please press the “Fn” key and “space” key at the same time or long press “Space”
    key then select the input method you want. You can also change it by the following way: Press “Options” -> “Input method”, and then choose the input method you want. 

  • Q168 How can I input symbol and change the input method?

    If you want to input symbols, please press the "sym" key and “Fn” key at the same time.
    If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” > “Input method”, and then choose the input method you want.

  • Q169 How can I find the lately used programs?

    Please long press home key and the latest used programs will be displayed on the screen.

  • Q170 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen.
    909_910_Q3

  • Q171 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen.
    909_910_Q3

  • Q172 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone. 

  • Q173 How can I use FOTA to upgrade my phone from Android 2.3 to Android 4.0?

    For updating your Alcatel ONE TOUCH 995 from Android 2.3 to Android 4.0, you need to upgrade twice with FOTA. The first time is to upgrade your phone from Android 2.3 lower version to 2.3 highest version V61j; while the second time is to upgrade from 2.3 highest version to ICS 4.0. Please follow the steps below to make upgrade twice:
    1. Please press “Menu” key at home screen--> “Settings”-->“About phone”-->“System updates”? -->“Check for update” -->“Download”, then the phone will download a package to your SD card. ?“Install” the package, then the phone will auto reset.
     a_37
    2. After the above upgrade finishes successfully, please go to “Settings”-->“About phone”-->“System updates”--> “Check for update” again to check whether there are other updates. If yes, please update again; if there are no other updates, it means your phone software version is the latest one.

  • Q174 How can I copy all SIM card directories to phone contacts?

    Please go to menu > “Contacts” > “Options” > “Copy all” >“from SIM card” > “Copy all to phone”.

  • Q175 How can I set up email account?

    Please go to menu, press “Email” -> “Create” -> input your Email account-> “Options”-> “Next”->select protocol-> “Options”->”Next”-> “Options”-> “Change data account” -> select your Data account > “Options”->”Next”-> input the “Incoming Server” > “Options”->”Next”-> input the “Outgoing Server” -> “Options”->”Next”->input “Username” and “password”—input your account name.  You can ask your email service provider for relevant setting data.

    Note:
    1. Some email services can not be used for free, such as Yahoo! Mail.
    2. Word, PPT, Excel attachments are not supported.

  • Q176 Why couldn’t I see my contacts in the SIM card?

    The contacts in the SIM card should be imported to handset before you use them. Please press Menu key when you get in the contacts interface, then choose Import/Export ---> Import from SIM card. You can also choose import from SD card if you have vCard saved in your SD card.

  • Q177 Why the touch screen sometimes not sensitive as before?

    The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods: 
    · Long press the volume key from the main screen? 
    · In main menu, choose Settings --> Phone settings --> Touch settings --> LCD touch calibration.

  • Q178 How can I reduce flow for web browsing?

    Please go to menu --> “Wap” --> “Settings” --> “Preferences” --> Select Show images “Never”, then the images will not display when you browse internet. 
    You can also go to menu --> “Settings” --> “Connectivity” --> “Web” --> “Preferences” --> Select Show images “Never”.

  • Q179 How can I input symbol and change the input method?
    If you want to input symbols, please press the 818_Q3   key.
    If you want to change the input method, please press “Options” ->"Input method”, and then choose the input method you want. 
    You can also change the input method by the following way: Go to menu->"Settings”->Phone settings”->"Input method”, and then choose the input method you want. 

     

  • Q180 How can I input symbol and change the input method?
    If you want to input symbols, please press the  key. 

    If you want to change the input method, please press the “Fn” key and “space” key at the same time or long press “Space” key then select the input method you want. You can also change it by the following way: Press “Options” -> “Input method”, and then choose the input method you want.

     

  • Q181 How can I reset my phone?

    Please long press the Volume key (up) and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.

  • Q182 Why the touch screen sometimes not sensitive as before?
    The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following way: 
    Please go to menu ->"Settings” ->"Accessibility” ->"Screen calibrator”.

     

  • Q183 Why does the keypad sometimes not work when I use the Opera Mini application?

    In this case, you can upgrade your Opera Mini application in the following two ways: 
    1) Go to "Wap"."Go to URL" and enter url: 
    http://wap.my-onetouch.com/606/opera.jad, then press OK to download and install the java application. 
    2) Upgrade your product’s software via "One Touch Upgrade" tool.

  • Q184 Why couldn’t I access Twitter recently with my account and password? They worked well before.

    Twitter is making two important updates that will impact how end user interacts with Twitter application in Sep. Twitter is sending this notice to all Twitter users to make sure all users are aware of these changes. 
    To be compatible with those two updates, Twitter mobile application will need to develop new versions. When the new version is ready, it can be automatically updated when end user tries to access Twitter. 
    Before the Twitter mobile application new version is ready and twitter server gets stable, end users might not access Twitter.

  • Q185 What is Google account? Why use a Google Account?
    A Google account helps you to organize and access your personal information from any computer or mobile device. It also helps to sync your personal information between phone device and computer. With a Google Account, you can
    1Backup your contacts and never afraid to lose.
    2Synchronize data and backup everything. When you draft an email, add a contact number, add data or event to your calendar, add work meeting or even take photos, they all will be backed up automatically.
    3Access from anywhere. You can access and check your contacts number, calendar, emails from phone device or computer no matter where you are.
    4Keep your data secure and available.
  • Q186 How can I transfer files from PC to internal flash or SD Card?

    Before you can read or play files, please transfer media files from a computer to the device.

    Connect the device to a computer with the supplied USB cable. Two removable disks will be added to the computer, respectively referring to the internal flash memory and the SD card.
    Once the connection is done, press “Turn on the USB storage”. 
    Open a removable disk, then copy files from PC to it. 
  • Q187 Does Alarm work in power off mode?

    Yes.

  • Q188 How can I check IMEI number on my phone?

    You can check IMEI information from the IMEI label which was stuck to the battery jar. You can also touch *#06# in dial keypad to check IMEI information.

  • Q189 What is Google account? Why use a Google Account?

    A Google account helps you to organize and access your personal information from any computer or mobile device. It also helps to sync your personal information between phone device and computer. With a Google Account, you can
    1. Backup your contacts and never afraid to lose.
    2. Synchronize data and backup everything. When you draft an email, add a contact number, add data or event to your calendar, add work meeting or even take photos, they all will be backed up automatically.
    3. Access from anywhere. You can access and check your contacts number, calendar, emails from phone device or computer no matter where you are.
    4. Keep your data secure and available.

  • Q190 What Do The Symbols By The Calls Represent?

      Represents an outgoing call 

     

     Rrepresents an incoming call 

     

    Represents a missed Incoming call 

  • Q191 What can I do when ONE TOUCH HOME V100 disconnect with mobile device automatically after being connected?

    It is a normal situation that ONE TOUCH HOME V100 disconnects when transmission is interfered by strong electromagnetism radiation as ONE TOUCH HOME V100 uses 2.4G/5G wireless transmission  
    technology. You can reconnect ONE TOUCH HOME V100 to mobile device normally if disconnected .

     

  • Q192 What is Google account? Why use a Google Account?

    A Google account helps you to organize and access your personal information from any computer or mobile device. It also helps to sync your personal information between phone device and computer. With a Google Account, you can

    -Backup your contacts and never afraid to lose.

    -Synchronize data and backup everything. When you draft an email, add a contact number, add data or event to your calendar, add work meeting or even take photos, they all will be backed up automatically.

    -Access from anywhere. You can access and check your contacts number, calendar, emails from phone device or computer no matter where you are.

    -Keep your data secure and available.

  • Q193 How can I make factory data reset on my phone

    Select Settings->Reset/Delete->Input Lock Code (default lock code is the last four digits of your phone number)->Reset Phone, then you will be asked “This will delete all data and return your device settings to the factory default”, select OK, then the device will do factory data reset and auto powered cycle. Please do not manipulate the phone or remove the battery during this process.

    Please note that after factory data reset all personal data added by the user will be lost, which includes: pictures, audio, video, downloaded applications and games, products directory data and WAP bookmark etc.  Please back up all useful information before phone factory data reset

  • Q194 What can I do when V101 disconnect with mobile device automatically after being connected?

    It is a normal situation that V101 disconnects when transmission is interfered by strong electromagnetism radiation as V101 uses 2.4G wireless transmission technology. You can reconnect V101 to mobile device normally if disconnected.

     

  • Q195 Why does my phone’s screen always auto wake up when I put it in pocket?

    This maybe a normal behavior because the mobile has function of waking up it by double-click the screen. To avoid waking up screen by mistake and save battery power (always waking up screen will cause battery power waste), you can change settings by steps: “Settings”->“Gestures”->disable “Double click to wake up”

     

  • Q196 How can I check IMEI number of Alcatel phone?

    You can check the IMEI information from the IMEI label which was sticked to the battery jar, or by touching *#06# in dial keypad, or by going to main menu press “Settings” then  “About phone” select  “Status” and “IMEI ”.

     

  • Q197 How can I check IMEI number of Alcatel phone?

    You can check the IMEI information from the IMEI label which was sticked to the battery jar, or by touching *#06# in dial keypad, or by going to main menu select “Settings” then “About phone” select “Status” and “IMEI ”.

     

  • Q198 How can I change the language of device?

    Please change language of your tablet by accessing into main menu -> “Settings” -> “Language & input” -> “Language” -> choose the language you want.

     

     

  • Q199 How can I check tablet system version, Model Name, Android version, Build number, Kernel version?

    You can check the information by accessing into menu -> “Settings” -> “About tablet”.

     

  • Q200 How can I use System Updates to make phone upgrade?

    When device receive new update, the system will pop up a message to remind you. Please press Download to continue.

     

    Or you can press “menu” key at home screen select System Updates press on “Check for updates”  and ”Download”à”Install”.

     

         

     

    Or go to  “Settings”  select  “About phone” press on “System Updates” then  “Check for updates” and ”Download”à”Install”.

     

     

    After finished the above upgrade successfully, please press “menu” key  at home screen select   System Updates then“Check for updates” , Or go to “Settings” then “About phone” select  “System Updates”  and "Check for updates” again to check whether there’re other updates. If yes, please update again; if there is no other update package, which means your phone software version is the latest one.

     

     

     

    And you can set to check new firmware automatically by pressing “Settings” then “Auto-check intervals” and select time

     

  • Q201 How do I download and install apps from the Marketplace?

    When you open the Marketplace you'll see a list of featured apps and popular apps.

    Tap the All Categories dropdown to filter the popular apps list. For example, if you select "Games" you'll see the most popular game apps. 

     

     

    Of course, every Marketplace screen includes a search box to help you find exactly what you're looking for. 

     

     

    While browsing, tap on any app to look up details about it. You'll be able to see screenshots, a longer description and reviews. 

     

     

     

     

    Installing an app is quick and easy.

    -When you find an app that you would like to install, tap the blue button. If the app is free, the button will say that. If the app costs money, the price will be listed on the button. 

     

     

     

    Note: The process for purchasing an app differs between carrier and country. Just follow the simple on screen instructions.

    -Confirm that you want to install the app by tapping the Install button.

    Your app will be downloaded and an icon will be placed on the home screen. 

     

  • Q202 How do I choose a suitable length BOOMBAND?

    For the long style, the perimeter of inner circle is 180-212mm. For the short style, the perimeter of inner circle is 148-180mm.Please note that above information which is base on the site of slot. You can choose suitable BOOMBAND according to your wrist length.

  • Q203 How can I check IMEI number of Alcatel phone?

    In order to verify the IMEI number please dial *#06#

     

  • Q204 How can I adjust volume during call?

    The volume during call can be adjusted by pressing the side key.

  • Q205 Is there any free Warranty for my purchased handset? For example, if there any warranty card inside the box?

     

    We provide maintenance and repair services for Alcatel products with the AlcatelCare waranty label. You can bring the product together with an authorized receipt issued by a local network service provider /Alcatel dealer to any Alcatel Service Centre to take advantage of the one-year warranty. This warranty does not cover damage caused accidentally, intentionally or by water.

     

  • Q206 Why is there no battery charging icon indicated on my phone when I plug it to the charger?

    Once the battery isn't used for a long time, it is probably that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger. It doesn't necessarily mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may be really failed, please send it to our repair center. You can find the contact information of our repair centers on the below website: http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

  • Q207 Where can I get the USB driver for my modem?

    Normally, your PC can recognize and install the USB driver automatically. 
    Windows systems will create files for related USB driver under below location on your PC when you complete the installation of Dashboard: 
    C:\Program Files\HSPA USB MODEM\Driver. 
    Similar method is available for Mac PC. Please check the following Driver Path snapshot for your reference. 
     

    3_2


    OT-X200 and OT-X060 are not compatible with Windows7 with the original driver. We provide a driver to solve this problem. Please download the driver from below website: 
    http://www.alcatelonetouch.com/support/download.html
    If you are using the modem with Linux PC, please write to us directly if you have any questions/ requests.

  • Q208 Why couldn’t I connect to Internet successfully and why couldn’t I download files from Internet?

    Please check whether your GPRS connection is working well.
    Please check whether your phone memory is full. If yes, please delete some files and restart your phone to check again.
    The webpage may contain much content and the mobile phone cannot support to display too much content in one page. Please try to enter another webpage.
    If the problem persists, please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
    http://www.alcatel-mobilephones.com/global/Home/home/support/repair-centers

  • Q209 How can I use HDMI to connect my phone to a television?

    You can connect your phone to a TV by HDMI cable to have better view of picture, video, play games or listen music on TV. Please make sure your TV supports HDMI input and then follow the steps below to use the function:
    1. Please go to menu-> “Settings” -> “Display” -> enable “HDMI display”; 
    6_6
    2. Please make sure the TV has HDMI input port and connect the phone to TV by HDMI cable;
    3. Please set “HDMI” as the TV signal input port at the TV’s main menu;After above steps are finished, you can view picture or video, listen music, or play games on your TV by opening the files from your phone “File manager”.

  • Q210 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen.
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  • Q211 Which network is applicable to check and download firmware?

    Both 3G and Wi-Fi are available to check and download firmware. But Wi-Fi is preferred.

  • Q212 What is a PUK code?

    PUK (Personal Unblock Key) code is used to unblock your cell phone in case you enter the wrong PIN code three times. It is an eight digit code provided by your service provider, which can not be changed.
    If you enter the incorrect PUK code over certain times, you need to contact your service provider to change your SIM card.

  • Q213 Where can I get the USB driver for my modem?

    Normally, your PC can recognize and install the USB driver automatically.
    Windows systems will create files for related USB driver under below location on your PC when you complete the installation of Dashboard:
    C:\Program Files\HSPA USB MODEM\Driver.
    Similar method is available for Mac PC. Please check the following Driver Path snapshot for your reference.


    OT-X200 and OT-X060 are not compatible with Windows7 with the original driver. We provide a driver to solve this problem. Please download the driver from below website:
    http://www.alcatel-mobilephones.com/global/content/view/full/17835
    If you are using the modem with Linux PC, please write to us directly if you have any questions/ requests.

  • Q214 How can I forward incoming call to another phone?

    Please go to menu > “Settings” > “Call Settings” > “Call forwarding” > “Voice calls” > “Forwarding all voice calls” > “Activate” > “To other numbers” > Input the number which you want to forward to and save the setting. 

  • Q215 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen.
    b_29 

  • Q216 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen.
     918_Q4

  • Q217 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen.
    b_5

  • Q218 How can I set my incoming call ringtone?

    Please press “menu” key at home screen -> “Settings” -> “Sound” -> “Phone ringtone” -> Select the
    ringtone you want to set.
    You can also go to main menu -> “File Manager” -> find the mp3 file which you want to set as your
    incoming call ringtone -> press “menu” -> “Use as ringtone”.

  • Q219 How can I use FM radio and modulate the frequency and volume?

    One touch 282 comes with a radio which supports RDS, with an embedded FM internal antenna so you can listen to FM broadcasts without inserting headphones.
    Please press “FM Radio” key at handset side or go to menu -> “Tools” -> “FM Radio”->”OK” to start FM radio. After entering into FM radio, please select “Options” ->”Auto search”->Yes->Select one channel in the list to play. Or you can input your favorite channel by selecting “Options”->”Enter the freq.”And you can press “Volume key” to adjust radio volume.
    a_2

  • Q220 Why couldn’t the EBook detect the files saved in SD card?

    Please note that One touch 810 EBook supports .txt and .pdb formats only and please go to menu ->”EBook” -> “Options” ->”Global settings”->”Storage” ->Select “SD card”. Then your phone Ebook will detect the files in SD card when you refresh bookshelf.

  • Q221 How to select words during editing message?

    You may directly click the word or press the volume key 4_2  to change characters, and choose what you prefer to.

  • Q222 How can I forward incoming call to another phone?
    Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting.

     

  • Q223 How could I check IMEI number of Alcatel phone?

    You can check IMEI information from the IMEI label which was sticked in the battery jar.

  • Q224 How can I forward incoming call to another phone?

    Please go to menu > “Settings” > “Call Settings” > “Call forwarding” > “Voice calls” > “Forward all voice calls” > “Activate” > “To other numbers” > Input the number which you want to forward to and save the setting.

  • Q225 How can I forward incoming call to another phone?

    Please go to menu->"Settings” ->"Call Settings”->"Call forwarding” ->"Voice calls”->"Forwarding all voice calls” ->"Activate”->"To other numbers”-> Input the number which you want to forward to and save the setting.

  • Q226 How can I forward incoming call to another phone?
    Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting.

     

  • Q227 How should I set up email account and use the email function?

    The following are the steps to configure email service on you mobile. We take Google Mail for example. 
    1. Please go to menu, press “Email”, it will pop up "Create new account?”, please select "Yes".
    2. Please input your Email account -> "option", then select "Next".
    3. Please choose your “Protocol” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.

    Note:
    1. Some email services can not be used for free, such as Yahoo! Mail.
    2. Word, PPT, Excel attachments are not supported.

  • Q228 How can I set my incoming call ringtone?

    Please press “menu” key at home screen -> “Settings” -> “Sound” -> “Phone ringtone” -> Select the ringtone you want to set. You can also go to main menu -> “File Manager” -> find the mp3 file which you want to set as your incoming call ringtone -> press “menu” -> “Use as ringtone”.

  • Q229 How can I set my incoming call ringtone?

    Please press “menu” key at home screen ->“Settings”->"Sound”->"Phone ringtone”-> Select the ringtone you want to set.
    You can also go to main menu->"File Manager”->find the mp3 file which you want to set as your incoming call ringtone->press “menu”->"Use as ringtone”.

  • Q230 How can I set my incoming call ringtone?
    Please press “menu” key at home screen->"Settings” ->"Sound” ->"Phone ringtone” -> Select the ringtone you want to set.
    You can also go to main menu ->"File Manager” -> find the mp3 file which you want to set as your incoming call ringtone-> press “menu” ->"Use as ringtone”.

     

  • Q231 Which network is applicable to check and download firmware?

    Both 3G and Wi-Fi are available to check and download firmware. Wi-Fi is preferred as the downloading package is a little big in size which is used to upgrade Android 2.3 to 4.0. Please make sure your phone is not in sleep mode when using Wi-Fi to download the firmware package, or the download process will stop.

  • Q232 How can I input symbol and change the input method?

    If you want to input symbols, please press the "sym" key.

    If you want to change the input method, please press the “Fn” key and “space” key at the same time. You can also change it by the following way: Press “Options” > “Input method”, and then choose the input method you want.

  • Q233 Why is there no battery charging icon indicated on my phone when I plug it to the charger?

    Once the battery hasn't been used for a long time, it is probably that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn't mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really fail, please send it to our repair center. You can find the contact information of our repair centers on the below website:http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

  • Q234 Why are there many email-addresses in my accounts after I set Google account?

    OT-980 will synchronize your handset contacts with your Google contacts automatically once your Google account is set up on the phone. After synchronization all email addresses that you have written email to will be shown in the Contacts. You can change the setting referring to the following instructions: 
    1. Press Menu key in Contacts interface, then choose Display options---> Only contacts with phones. 
    2. Press Menu key in home interface, then choose Settings---> Accounts & sync ---> your Google account, then cancel the tick after the item which you do not want synchronization.

  • Q235 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen.
    b_21

  • Q236 How can I change the input method when I write message?

    You can change the input method in the following two ways: 
    • Please press Options → “Input method”, then choose the input method that you want. 
    • Please press “Fn” key and Space key at the same time to change input method.

  • Q237 How can I watch streaming video?

    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable. 
    You have two choices: 
    1. Go to “Menu” --> “Video player” --> “Options” --> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” --> “Go to URL”. 
    2. Go to “Menu” --> “Video player” --> “Options” --> “Streaming URL” --> “Streaming settings” --> “Options” --> “Edit profiles” and save the setting (Profile setting can be got from your service provider) --> go back to “Streaming URL” --> “Input URL”.

  • Q238 How can I find the recently used applications?

    Please long press Home

    b_34

    key and the recently used applications will display on the screen.

    c_32


    You can drag them to the left or right with your finger to remove them from list.
    You can also long press an application to remove it or check the detail information about it.

    d_26

     

  • Q239 How can I find the recently used applications?
    Please press g_12   key and the recently used applications will display on the screen.
    b_43
    You can drag them to the left or the right side with your finger to remove them from list.
    You can also long press an application to remove it or check the detail information about it.
    c_40
  • Q240 What will happen after I use One Touch Upgrade?

    The software of your mobile phone will be updated to the latest version. All your personal information will be lost after the update process, so we suggest you backup your personal data by PC Suite before using the upgrade.

  • Q241 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen.
    2_6

  • Q242 How can I forward incoming call to another phone?

    Please go to menu->"Settings”->"Call Settings” ->"Call forwarding” ->"Voice calls” ->"Forwarding all voice calls”->"Activate” ->"To other numbers” -> Input the number which you want to forward to and save the setting.

  • Q243 How can I find the lately used programs?

    Please long press home key and the latest used programs will be displayed on the screen.

  • Q244 How can I forward incoming call to another phone?

    Please go to menu -> “Settings” -> “Call Settings” -> “Call forwarding” -> “Voice calls” -> “Forwarding all voice calls” -> “Activate” -> “To other numbers” -> Input the number which you want to forward to and save the setting.

  • Q245 Why couldn’t I sign in to Internet Website via URL?
    Please go to Menu -> “Wap” -> “Settings” -> “Select profile” -> Select and activate the profile that your service provider offers. For prepaid SIM, please make sure that you have enough load for the browsing. If the problem persists, please contact Alcatel repair center for help.

     

  • Q246 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it. 
    906_Q2

  • Q247 How to switch the input language of my OT-880?

    You can switch the input language by the following three ways:
    a) Long press ‘Caps’ key of the input interface.
    b) On the input interface, select: ‘Options’ ----> ‘Input mode'.
    c) Select: Main menu ----> ‘Settings’ ----> ‘Phone setting’ ----> ‘Input mode’.

  • Q248 How can I find the recently used applications?

    Please press g_12 key and the recently used applications will display on the screen.
    c_83

    You can drag them to the left or the right side with your finger to remove them from list.
    You can also long press an application to remove it or check the detail information about it.
    c_84

     

  • Q249 How can I check IMEI number of Alcatel phone?

    You can check the IMEI information from the IMEI label which was sticked to the battery jar, or by touching *#06# in dial keypad, or by going to main menu --> “Settings”--> “About phone”--> “Status” --> “IMEI information”.

  • Q250 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen. 

    b_61

     

  • Q251 What can I do if my tablet can’t power on or it powers off automatically?

    Firstly, plug charger to tablet to let it charge, then check the charging LED to see if it is lit. If the charging LED is lit, keep on charging for 10 minutes, then press the Power key for a few seconds to switch it on. If the tablet still can’t switch on, please try to reset the tablet by pressing “Reset Pinhole” button, then press the Power key for a few seconds to switch it on. Please note that battery draining will lead to the tablet not being able to switch on.

    b_53
  • Q252 What can I do if I connect mobile to computer via USB cable?

    You can select “Media device(MTP) or “Camera(PTP)” if you want to transfer data between computer and your device.

    But if your computer uses XP OS, there is a risk that your device cannot be connected to computer via USB cable. Maybe it is because your XP computer has not installed Window Media Player 11. You can surf on internet to download it and install in your PC.
    WIN 7 or Vista already has MTP driver, it will auto install MTP driver.
  • Q253 How can I check phone system version including model name, Android version, baseband version, Kernel version etc?

    You can check such phone system version information by accessing into main menu --> “Settings” --> “About phone”.

  • Q254 How can I find the recently used applications?

    Please press  g_12 key and the recently used applications will display on the screen.

    You can drag them to the left or right with your finger to remove them from list.
    You can also long press an application to remove it or check the detail information about it.

     

  • Q255 How can I check IMEI number of Alcatel phone?

    You can check the IMEI information from the IMEI label which was sticked to the battery jar, or by touching *#06# in dial keypad, or by going to main menu--> “Settings”--> “About phone”--> “Status”-> “IMEI information”.

  • Q256 What Happens When I Tap On The Number?

    You will be presented with the following options: 

     

     

     

    If you want to clear your call log just tap on the 

    (menu icon) in the top right of your screen and you'll be able to:

     - Select all and delete

    OR

     - Manually select from the list and delete, for example:

     

     

  • Q257 What can I do when there is a black frame displaying around the picture on TV?

    It is a normal situation that there is a black frame around the picture on TV so as to match the resolution of TV when HDMI devices connect to TV.

  • Q258 How can I check IMEI number of Alcatel phone?

    You can check the IMEI information from the IMEI label which was sticked to the battery jar, or by touching *#06# in dial keypad, or by going to main menu select  “Settings” then  “About phone” select  “Status” and press on  “IMEI information”.

  • Q259 How can I transfer files by Bluetooth?

    Firstly, please go to the Menu-> “Tools”-> “Bluetooth”-> turn on Bluetooth-> Add new to search other device-> Select a device > “Pair” > select “Yes” to match ->select “Pair” on the other selected device, then two devices pair with each other successfully;

    Secondly please go to the Menu > Contacts > select a contact which you want to send via Bluetooth > “Options” > “Send Contact” > select the paired device >Send > Select “Send” on the other device > then the file will start transferring.

  • Q260 What can I do when there is a black frame displaying around the picture on TV?

    Please open “TV Link tool”, connect with your V101, then click” Remote OSD”, you can manually zoom in/out picture on TV.

  • Q261 What can I do when there is a black frame displaying around the picture on TV?

    Please open “TV Link tool”, connect with your V101, then click” Remote OSD”, you can manually zoom in/out picture on TV.

  • Q262 Why doesn’t the indicator light of charge blink after insert USB cable?

    The charge indicator lighter may not blink at the beginning stage when charging the mobile if battery is deeply discharged. In such case, please charge the mobile for at least 20 minutes until the charge indicator light blinks.

  • Q263 What is Google account? Why use a Google Account?

    A Google account helps you to organize and access your personal information from any computer or mobile device. It also helps to sync your personal information between phone device and computer. With a Google Account, you can

    -Backup your contacts and never afraid to lose.

    -Synchronize data and backup everything. When you draft an email, add a contact number, add data or event to your calendar, add work meeting or even take photos, they all will be backed up automatically.

    -Access from anywhere. You can access and check your contacts number, calendar, emails from phone device or computer no matter where you are.

    -Keep your data secure and available.

  • Q264 What is Google account? Why use a Google Account?

    A Google account helps you to organize and access your personal information from any computer or mobile device. It also helps to sync your personal information between phone device and computer. With a Google Account, you can

    -Backup your contacts and never afraid to lose.

    -Synchronize data and backup everything. When you draft an email, add a contact number, add data or event to your calendar, add work meeting or even take photos, they all will be backed up automatically.

    -Access from anywhere. You can access and check your contacts number, calendar, emails from phone device or computer no matter where you are.

    -Keep your data secure and available.

     

  • Q265 How can I change the font size of tablet?

    You can change the font size by accessing into menu-> “Settings” -> “Display” -> “Font size” -> select a type you need.

     

  • Q266 How can I add new applications or widgets into home screen?

    To add new applications into home screen, please press menu icon , you will see all the applications. Please press an application for about 2 seconds, it will be displayed and moved on home screen. You can also drag it to the place on screen you want.

     

    To add new widgets into home screen, please touch and long press on home screen that’s not occupied, you will see all the widgets. Please press a widget for about 2 seconds, it will be displayed and moved on home screen, you can drag it to the place on screen you want.

     

     

     

     

     

  • Q267 Which network is applicable to check and download firmware?

    Both 3G and Wi-Fi are available to check and download firmware. But Wi-Fi is preferred.

  • Q268 How do I import and manage contacts?

    The Contacts app makes it easy to call or message your favorite people.

    Tap the gear button in the upper-right corner of the Contacts app to import contacts from a SIM card, Facebook, Gmail, Outlook , internal card or an SD card.

     

  • Q269 What can I do if the core box can’t be charged?

    Please make sure whether the core box is inserted in the right direction. Please refer to the below picture for the right inserting direction. The mode icon on the core box must match to the charger direction. When the core box battery is less than 3.6v, we will have a period time for battery pre-charge. Generally?insert the charger after 3 to 5 minutes for charging, you can enter the normal charge state (normal charging indicator starts working).

  • Q270 Why the phone screen turn black when I close my face during a call ?

    The ONE TOUCH PIXI is not equipped with a proximity sensor , but according to the system. It can perform functions as proximity sensor via the embedded software , so that your phone screen turns black when it is near your face during a call.

  • Q271 What is Google account? Why use a Google Account?

    a)    Backup your contacts and never afraid to lose.

    b)    Synchronize data and backup everything. When you draft an email, add a contact number, add data or event to your calendar, add work meeting or even take photos, they all will be backed up automatically.

    c)    Access from anywhere. You can access and check your contacts number, calendar, emails from phone device or computer no matter where you are.

    d)    Keep your data secure and available.

  • Q272 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen. 

  • Q273 How long does the battery warranty last?

    The battery warranty will last for six months starting from the purchase date.

  • Q274 Why does my mobile can not be turned on?

    The failure could be related to the phone, the battery or the charger. Before taking your phone to an Alcatel Customer Care point for inspection, please perform the following steps:
    Make sure you are using an Alcatel’s battery and charger, which are compatible with your phone model.
    Take out the battery and put it back, following the instructions in the user’s guide.
    Charge the phone with the Alcatel charger for several minutes and then check whether the phone can turn on. If you have not used your mobile phone for long time, the battery might be deeply discharged. It will take up to 30 mins to activate the battery. In this case, please wait at least for 30 minutes and check again.
    If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try using them.
    If the problem still persists, please try ‘FAT reset’. (Please check details in ‘FAT rest’ topic.)
    If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

  • Q275 How can I use “One Touch Share”?

    "One Touch Share"service enables you to share media files with DLNA certified devices via Wi-Fi network. Take making computer to play your phone video as an example:
    1. Please make you phone and computer connect to the same Wi-Fi network;
    2. Please configure your computer and take WIN7 32bit OS as an example. Open windows media player -> “Media streaming” -> "Open media streaming” -> A new page will pop up for selecting your device name -> Click “media streaming’ again, then you will see two new options, please enable “auto allow device play my media”.
     3. Please open “one touch share” APK on your phone, go to “File manager” to open a video which will be playing on computer.

  • Q276 How can I set my incoming call ringtone?

    Please press “menu” key at home screen-->“settings” -->“Audio profiles” -->Access into a profile -->“Phone ringtone” -->Select the ringtone you want.
    You can also go to main menu -->“Music” -->Open an mp3 file which you want to set as your incoming call ringtone --> press “menu” -->“Use as ringtone”. 
     c_10
    Or go to main menu -->“Music” -->long press the mp3 file--> select “Use as phone ringtone” by touching it.
    a_13

  • Q277 Do I need to back up data in my SD card, SIM card and phone memory before installation?

    FOTA will not erase the data in SD card, SIM card and phone memory. But there will be a message reminding you to back up your data before installation. Please neglect it as FOTA will not affect end user data including call records, messages, ringtone, wallpaper and personal setting etc. If users update Android OS version like from Android 2.2 to 2.3, handset settings like wallpaper or ringtones will have some changes due to different OS settings and user interface.

  • Q278 What is a PUK2 code?

    PUK2 code is requested when you enter the incorrect PIN2 code over several times. PUK2 code is provided by your service provider which can not be changed.
    If you enter the incorrect PUK2 code over certain times, you need to contact your service provider to change your SIM card.

  • Q279 Why doesn’t my alarm work?

    The alarm will not work if it is inactive. Please set your alarm time in tools application and then select it. If you activate it, there is a tick in front of the alarm item set by you, and the alarm icon will appear on the top of status bar. 

  • Q280 Why couldn’t my phone connect to PC when I try to use One Touch Upgrade?

    If your phone fails to connect to PC, you might have a problem with your USB driver installation or you might have an anti-virus or security tool preventing you from accessing your USB port.
    To allow proper communication between your computer and your mobile phone, you should make sure that the Alcatel mobile phone USB driver has been installed successfully.

    If the automatic installation of USB driver does not process smoothly, you can install the driver manually according to the following steps, or choose to view the guide for how to install Alcatel handset USB driver.



    When the driver is installed, Operation System may show a message “Digital Signature Not Found” or “Has not passed Windows Logo testing to verify its compatibility with this version of Windows”. Please select “Yes” or “Continue Anyway” to complete the installation.


    When the installation is finished, you can check “Device Manager” (accessible on Windows XP from ‘Start->Control Panel->System’, then in the ‘Hardware’ tab, click on the ‘Device Manager’ button) to validate if the driver has been installed successfully. You can also reinstall the driver of the device.

    If your PC still can not recognize the phone after you install the USB driver, you need to reinsert the USB cable and select “COM Port” on your phone, then install the USB driver again.

  • Q281 How can I set my incoming call ringtone?

    Please press “Menu” key at home screen -> “Settings” -> “Audio profiles” -> Access into a profile -> “Phone ringtone” -> Select the ringtone you want.

    c_23


    You can also go to main menu -> “Music” -> Open an mp3 file which you want to set as your incoming call ringtone -> press “Menu” -> “Use as ringtone”.

    d_19

     

  • Q282 How can I set my incoming call ringtone?

    Please press “menu” key at home screen -> “settings” -> “Audio profiles” -> Select your profiles -> “
    Phone ringtone” ? Select the ringtone you want to set.

    You can also go to main menu -> “Music” -> Open an mp3 file which you want to set as your incoming
    call ringtone -> press “menu” -> "Use as ringtone”.

  • Q283 How can I set my incoming call ringtone?

    Please press “menu” key at home screen -->“settings”-->“Audio profiles” --> Access into a profile -->“Voice call ringtone” -->Select the ringtone you want.
    You can also go to main menu --> “Music” -->Open an mp3 file which you want to set as your incoming call ringtone --> press “menu” --> “Use as ringtone”.

  • Q284 Why doesn’t my alarm work?

    Firstly, please be noted that the alarm does not work in power off mode.
    Secondly, please remember to touch the icon  after you finish editing your alarm. 
    There will be a green bar under the icon if the alarm is activated successfully. 

  • Q285 How can I set the profile mode?

    Please go to the main menu-> “Settings” -> “Sound”-> “Mode” -> select one mode which you want.

  • Q286 Can I apply a new e-mail account with the phone?

    It is not allowed to apply a new e-mail account via phone but PC.

  • Q287 How to visit Call log?

    Two methods available:
    1.When you enter dial interface, press 5_1  to visit “Call history”.
    6_1
    Dial interface
    2: Visit “Call register” in the main menu.

  • Q288 Why doesn't my alarm work?

    The alarm will not work if it is inactive. Please set your alarm time in Clock application and then select it. If you activate it, there is a tick in front of the alarm item set by you, and the alarm icon will appear on the top of status bar.

  • Q289 How could I check phone system version, Model Name, Android version, Baseboard version, Kernel version?

    You can check the information by access into menu -> “Settings” -> “About phone”.

  • Q290 Why doesn’t my alarm work?

    The alarm will not work if it is inactive. Please set your alarm time in Clock application and then select it. If you activate it, there is a tick in front of the alarm item set by you, and the alarm icon will appear on the top of status bar.

  • Q291 Why doesn’t my alarm work?

    The alarm will not work if it is inactive. Please set your alarm time in Clock application and please remember to touch the icon 818_Q5  after you finish editing your alarm. The icon 818_Q5  will become green if the alarm is activated successfully.

  • Q292 How can I use "Instant messaging" in my phone?

    Firstly, please select 'Instant messaging' and you will see following MMI:

    Select 'Menu' then you can see 'Sign in' and 'Register',

    Select 'Register' to register an account on Palringo,

    Make sure the email address and the password are right,

    Secondly, select 'sign in' for login:

    Fill in all information, then press 'sign in' :

    Select 'Menu':

    Select the Server which you want to login, for example: MSN

    Complete the information and select 'OK' to login MSN.

  • Q293 Why doesn’t my alarm work?

    The alarm will not work if it is inactive. Please edit your alarm in Clock application and activate it by pressing “On”. After you activate the alarm, there is a tick in front of the alarm item, and the alarm icon will appear on the top of status bar.

  • Q294 Why is there no battery charging icon indicated on my phone when I plug it to the charger?

    Once the battery isn't used for a long time, it is probably that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger. It doesn't mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really fail, please send it to our repair center. You can find the contact information of our repair centers on the below website:http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

  • Q295 Why doesn’t my alarm work?

    Firstly, please be noted that the alarm does not work in power off mode. Secondly, please remember to touch the icon  after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully. 

  • Q296 Why does my alarm not work?

    Firstly, please be noted that the alarm does not work in power off mode.
    Secondly, please remember to touch the icon 909_910_Q5_1  after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
    909_910_Q5_2

  • Q297 Why does my alarm not work?

    Firstly, please be noted that the alarm does not work in power off mode.
    Secondly, please remember to touch the icon 909_910_Q5_1  after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
    909_910_Q5_2

  • Q298 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen.
    e_32

  • Q299 Do I need to back up data in phone memory, SIM card and SD card before installation?

    FOTA will erase personal APK, call record, contacts, alarms, customize gallery in phone memory. But it will not erase data in your SIM card and SD card. It is suggested to use an APK called “Backup cloud” to backup your phone data.

  • Q300 How can I forward incoming call to another phone?

    Please go to menu > “Settings” > “Call Settings” > “Call forwarding” > “Voice calls” > “Forwarding all voice calls” > “Activate” > “To other numbers” > Input the number which you want to forward to and save the setting.

  • Q301 How can I reduce flow for web browsing?
    Please go to menu --> “Wap” --> “Settings” --> “Preferences” --> Select Show images “Never”, then the images will not display when you browse internet. 
    You can also go to menu --> “Settings” --> “Connectivity” --> “Web” --> “Preferences” --> Select Show images “Never”.

     

  • Q302 Why couldn’t I see my SMS in the SIM card?

    To check the SMS saved in SIM card, please press Menu key in Messaging interface, then choose Settings ---> Manage SIM card messages.

  • Q303 How can I set my incoming call ringtone?

    Please press “Menu” key at home screen ->“Settings” ->“Sound”->“Phone ringtone” ->select the ringtone you want.
    You can also go to main menu ->“Music” ->Open an mp3 file which you want to set as your incoming call ringtone ->press “Menu” key ->“Use as ringtone”.

  • Q304 How can I start Wi-Fi?

    You can start Wi-Fi in the following two ways: 
    • Please press menu key and then click the Wi-Fi icon, choose “Yes” to turn on Wi-Fi. 
    • Please click the left side key in the idle interface, which is the Wi-Fi key, and then choose “Yes” to turn on Wi-Fi.

  • Q305 How can I set my incoming call ringtone?

    Please press “Menu” key at home screen -> “Settings” -> “Sound” -> select “Phone ringtone” or “select phone ringtone from storage” -> Select the ringtone you want.
    e_27 

  • Q306 Why the touch screen sometimes not sensitive as before?

    The phone with touch screen function may be insensitive after using for some time. In this case please calibrate the touch screen by the following two methods: 
    1. Long press the volume key from the main screen 
    2. In main menu, choose Settings --> Phone settings --> Touch settings --> LCD touch calibration.

  • Q307 How can I set my incoming call ringtone?
    Please press “Menu” key at home screen -> “Settings” ->“Audio profiles” -> press a profile->select “Voice call ringtone” ->Select a ringtone you want.
    You can also go to main menu -> “Music” -> Open an mp3 file which you want to set as your incoming call ringtone ->press “e_33 ” key ->“Use as ringtone”.
    d_33
  • Q308 How can I set my incoming call ringtone?

    Please press “menu” key at home screen -->“settings”-->“Audio profiles” -->Select your profiles -->“Phone ringtone”-->Select the ringtone you want to set.
    You can also go to main menu -->“Music”--> Open an mp3 file which you want to set as your incoming call ringtone -->press “menu”-->“Use as ringtone”.

  • Q309 Why doesn’t my alarm work?

    The alarm will not work if it is inactive. Please set your alarm time in Clock application and please remember to touch the icon 818_Q5 after you finish editing your alarm. The icon 818_Q5 will become green if the alarm is activated successfully.

  • Q310 How can I set my incoming call ringtone?

    Please press “menu” key at home screen -> “Settings” -> “Sound & display” -> “Phone ringtone” -> Select the ringtone you want to set.
    You can also go to main menu -> “File Manager” -> find the mp3 file which you want to set as your incoming call ringtone -> press “menu” -> “Use as ringtone”.

  • Q311 How can I use One Touch Mail?

    Please go to menu -> “Java” -> “Java applications” -> “One Touch Mail” -> “Launch” -> “OK”.

  • Q312 Why does my phone reset automatically sometimes?

    In this case, please update the product’s software by “One Touch Upgrade Tool”. The latest One Touch Upgrade tool can be downloaded on website:http://www.alcatelonetouch.com/support/download/ot-880.html
    If the problem persists after software upgrading or you can not upgrade the software by One Touch Upgrade Tool, please contact Alcatel Contact Center according to the country you are located.

  • Q313 How can I set my incoming call ringtone?

    Please press “Menu i_22” at home screen -> “Settings” -> “Audio profiles” -> press a profile’s name -> select “Voice call ringtone” -> Select a ringtone you want.

    c_72
    You can also go to “Menu i_22” -> “Music” -> Open an mp3 file which you want to set as your incoming call ringtone -> press “ e_33 ” key -> “Use as ringtone”.
    c_85

     

  • Q314 How can I check phone system version, Model Name, Android version, Baseboard version, Kernel version?

    You can check the information by accessing into menu --> “Settings” --> “About phone”.
    c_53

  • Q315 How can I set my incoming call ringtone?
    Please press “Menu” key at home screen --> “Settings” --> “Audio profiles” --> Access into a profile --> “Phone ringtone” --> Select the ringtone you want.
    You can also go to main menu --> “Music” --> Open an mp3 file which you want to set as your incoming call ringtone --> press “Menu” key --> “Use as ringtone”.

     

  • Q316 Why does the battery of my tablet drain so easily?

    The battery's power is 2900mAh. It can work around 200 minutes for normal video or surfing the net, or 160min for playing games, or 600min for music. Please check if many applications are running. If so, please stop unnecessary applications to make battery last longer.

  • Q317 How can I restart my phone if it is dead?

    You can try to long press power on key not less than 7 seconds, and then the phone can be restarted.

  • Q318 How can I set automatic power on/ off time?

    To schedule power on / off time is a very useful feature. You can set automatic power on/off time by access into main menu --> “Settings”  --> “Schedule power on/off”  -->Touch to set the power on/ off time and tick the box at the right side after setting.

  • Q319 How can I set my incoming call ringtone?

    Please press “Menu”  i_22 at home screen -> “Settings” -> “Sound” -> press “Phone ringtone” -> Select the ringtone you want and press “OK” to confirm.

    If you want to set your owner MP3 file as your ringtone, please follow below steps to make it.
    1. Go to “File manager”, long press an MP3 file and select “Copy”:

     

    2. Go to “Ringtones” folder in “Internal SD card” or “External SD card” , press “Menu” key and select “Paste”:

    3. You can find the MP3 in “Settings” -> “Sound” -> “Phone ringtone”.

     

  • Q320 How can I check phone system version, Model Name, Android version, Baseboard version, Kernel version?

    You can check the information by accessing into menu --> “Settings”--> “About phone”.
    c_53 

  • Q321 How to make a call?

    In order to make a call from your Firefox OS phone you have to tap the Phone application on your Home or All apps screen. 

     

     

    You will see 3 different options you can use to place a call:

    1). The Dialer button allows you to manually dial a number by using the keypad.

    After you finish entering the number, tap the  button to place the call.

    Tip: To dial internationally, tap and hold the 0. To dial voicemail, tap and hold the 1.

     

     

    Tip: If you entered a wrong number, erase it by using the  erase button.

    2). The Call log screen sums up all the incoming, outgoing and missed calls. You can call back directly by tapping on a number. 

     

    3). The Contacts tab shows you the contacts you most called on top of your list followed by all the other contacts. Tap on any of them to make a call. 

     

     

    4). To end a call, tap the red hang-up button. 

     

     

    Tip: If you want to place an international call, make sure you check with your carrier for international rates and roaming charges. You may also want to check the international dialing code as well as the area dialing code to place the call properly. 

     

     

  • Q322 What can I do when the picture of TV displays differently from the screen of your mobile device?

    Please reboot V100 according to the following steps:

    -Pull out micro USB port of USB cable that connected with ONE TOUCH HOME V100;

    -Plug micro USB port of USB cable into ONE TOUCH HOME V100’ USB port again.

  • Q323 How can I check phone system version, Model Name, Android version, Baseboard version, Kernel version?

    You can check the information by accessing into menu select  “Settings” and  “About phone”.

     

  • Q324 Why is there no battery charging icon indicated on my phone when I plug it to the charger?

    Once the battery hasn’t been used for long time, it is possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn't mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really fail, please send it to our repair center. 

  • Q325 What can I do when the picture of TV displays differently from the screen of your mobile device?

    Please reboot V101 according to the following steps:

    -Pull out micro USB port of USB cable that connected with V101;

    -Plug micro USB port of USB cable into V101’ USB port again.

  • Q326 Can I disassemble the phone personally?

    Please note your phone is battery embedded design with removable back cover and not removable battery. Unauthorized personally disassembly is strictly prohibited.

  • Q327 How can I check phone system version, Model Name, Android version, Baseboard version, Kernel version?

    You can check the information by accessing into menu select   “Settings” and  “About phone”.

     

  • Q328 5. How can I check phone system version, Model Name, Android version, Baseboard version, Kernel version?

    You can check the information by accessing into menu select “Settings” and  “About phone”.

     

  • Q329 How can I change the wallpaper?

    You can set wallpaper by accessing menu-> “Settings” -> “Display” -> “Wallpaper”. Select a wallpaper source from “Gallery/Homescreen wallpapers/Live wallpapers/Lockscreen wallpapers/Photos”, select wallpaper as you like and touch “Set wallpaper” at the bottom.

     

     

  • Q330 Do I need to back up data in my SD card, SIM card and phone memory before installation?

    System Updates will not erase the data in SD card, SIM card and phone memory. It will not affect end user data including call records, messages, ringtone, wallpaper and personal setting etc. If users update Android OS version like from Android 2.2 to 4.0, handset settings like wallpaper or ringtones will have some changes due to the different OS settings and user interface.

  • Q331 How does the Contacts app work?

    The Contacts app lets you contact you friends through the following options:

    -Phone

    -Email

    -Message

    If the contact is linked to Facebook, you have additional options:

    -Facebook message

    -Facebook Wall post

    -View Facebook profile 

  • Q332 Why does my BOOMBAND have no vibration and no flash?

    In this case?please make sure that it has enough power, and then try to connect the device; If you cannot connect successfully, please refer to the "cannot connect" handling methods; If the connection is successful, then check the lights and motors whether they are workable or not by knocking the BOOMBAND.

  • Q333 How can I check phone system version, Model Name, Android version, Baseboard version, Kernel version?

    Open Settings, select About Phone: 

     

  • Q334 How can I set my incoming call ringtone?

    Please press “menu” key at home screen -> “settings” -> “Audio profiles” -> Select your profiles
    -> “Phone ringtone” -> Select the ringtone you want to set.
    You can also go to main menu “Music” -> Open an mp3 file which you want to set as your
    incoming call ringtone-> press “menu” -> “Use as ringtone”.

  • Q335 Does repairing my Alcatel product extend the warranty?

    As far as the national laws permit, repairing the product does not extend or affect the warranty period. However, part(s) repaired or replacement product(s) provided during the warranty period will be warranted for the remainder of the original warranty period or for sixty (60) days from the date of repair or replacement, whichever is longer. 

  • Q336 How can I connect to Wi-Fi?

    Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also show on the top of the idle interface, near the antenna signal icon. 

  • Q337 Why is the “Connect” button on the dashboard are grey?

    Firstly, please make sure that the SIM card is well inserted to your modem and the modem is well connected with your PC.
    Secondly, please check whether PIN verification fails or PUK is activated with your SIM card. If yes, please contact your service provider for help.
    Thirdly, please check whether you are using the correct network mode and frequency band.
    If the problem persists, please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
    http://www.alcatel-mobilephones.com/global/Home/home/support/repair-centers

  • Q338 Why does my mobile phone turn off automatically?

    The failure could be related to the phone, the battery or the charger. Before taking your phone to an Alcatel Customer Care point for inspection, please perform the following steps:
    Make sure you are using an Alcatel’s battery and charger, which are compatible with your phone model.
    Take out the battery and put it back, following the instructions in the user’s guide.
    Charge the phone with the Alcatel charger. If the battery can be charged successfully, please check the mobile again.
    If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try using them.
    If the problem still persists, please try ‘FAT reset’. (Please check details in ‘FAT rest’ topic.)
    If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

  • Q339 How can I make factory data reset on my phone?

    There are 2 methods to make factory data reset on your phone:

    Method 1: Under power on mode

    Please go to menu-> “Settings” -> “Privacy” -> “Factory data reset;

       Method 2: Under power off mode

       Hold down volume up key and press Power key at the same time until the screen lights up and Android cartoon pops up.

     Please note that factory data reset will erase all data from your phone and you can also mark the “Erase SD card” to erase all the data from your SD card.

  • Q340 Why doesn’t my alarm work?

    Please note that the alarm supports to work under power on and power off modes and please remember to touch the icon 818_Q5  after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
    d_8
    The other method to active an alarm is to enable “Enable alarm” option and click “Done” in alarm editing screen. 
    e_8

  • Q341 What can I do when the download fails?

    Download failed might be cause by unstable Wifi or network, please try again by clicking “download” bottom (maybe need to try several times). Or you can reset and re-launch FOTA via below steps:
    1. Reset FOTA application by pressing Menu key at home screen-->“Settings” -->"Applications” -->"Manage Applications”-->“FOTA App” -->Clear data-->OK.
    5_5  
    6_5   

    2. Re-launch FOTA by pressing Menu key at home screen--> “Settings”-->“About phone”-->?"System updates”-->“Check for updates”-->”Download”-->”Install”.
    7_4
    3_6

  • Q342 What is NCK / NUK Code?

    NCK (Network Restriction Code) is similar as NUK (Network Unlock Key). NCK and NUK have another name?Network Key, which comes from your service provider. It usually appears when you want to change the service provider. Please do not try to input it if you don’t know the right Network Key. Please contact your service provider for help. 

  • Q343 Why is there no battery charging icon indicated on my phone when I plug it to the charger?

    Once the battery isn't used for a long time, it is probably that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the the charger. It doesn't necessarily mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changes. If you still reproduce the same symptom, the battery may be really failed, please send it to our repair center. You can find the contact information of our repair centers on the below website:
    http://www.alcatel-mobilephones.com/global/Home/home/support/repair-centers

  • Q344 What is a PIN2 code?

    Your phone's default PIN2 code is provided by service provider, you can change phone code by yourself.
    PIN2 code acts as a second layer of protection for certain features of your phone. It functions in the same way as the PIN code.

  • Q345 How can I make factory data reset on my phone?

    Please long press the “#” key and Power on/off key at the same time under power off mode, then you will be asked “All data will be lost, continue?” Please select “ a_20    ”, the sequence will be entered with reminder “Formatting flash, pls wait!” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. 
    Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card), which includes: pictures, audio, video, downloaded applications and games, products directory data and WAP bookmark etc.  Please back up all useful information before phone factory data reset

  • Q346 Why does the One Touch Upgrade tool display internet connection error?

    Internet connection failure means at least one of the communication ports is blocked by a firewall, proxy, anti-virus or other security tools.

    In order to access the One Touch Upgrade service, the one touch upgrade tool needs to set up connection to our servers on the following two communication ports:

    Tcp/30007

    Tcp/30008

    The used protocol doesn’t support proxy. If you have a proxy, please configure it in order to allow direct connection on these previously listed ports.

  • Q347 Why doesn’t my alarm work?

    Please note that the alarm supports to work under power on and power off modes and please remember to touch the icon e_20 after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
    f_19 

  • Q348 How can I forward incoming call to another phone?
    Please press “menu” key at home screen -> “Settings” -> “Call Settings” -> “Voice Call”-> “Call forwarding” -> “Always forward” -> Input the phone number which you want to forward to and enable it. 

     

  • Q349 Why doesn’t my alarm work?

    Please note that the alarm supports to work under power on and power off modes and please remember to touch the icon me  after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
    c_5

  • Q350 How can I forward incoming call to another phone?

    Please press “menu” key at home screen -> “Settings” -> “Call settings” -> “GSM call settings” -> “Call forwarding” -> “Always forward” -> Input the phone number which you want to forward to and enable it.

  • Q351 How can I set the speed dial?

    Please go to the main menu-> “Settings”-> “Phone settings” -> “Speed dial”->”Options”->”Edit”, then add a contact number and press “OK”. Then long press one key of “*/#/2/3/4/5/6/7/8/9” you set before, the phone will dial the contact directly.

  • Q352 How can I use speed dial?

    Please go to “Menu”->“Settings”->“Phone settings”->”Keypad”->”Numeric keys”-> Choose the key you want to set  -> “Edit” -> “Contacts”-> Choose a contact. After above steps are done, long pressing the key will dial the contact directly.

  • Q353 How to exit dial interface?

    Click 7   on the top of the interface.

  • Q354 How can I reset my phone?

    Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.

  • Q355 How could I set automatic power on/ off time?

    You can check the information by access into menu -> “Settings” -> “Schedule power on/off” ->Touch to set the power on/ off time and tick the box in the right side after setting.

  • Q356 How can I make factory data reset on my phone?

    Please long press the “#” key and Power on/off key at the same time under power off mode, then you will be asked “All data will be lost, continue?” Please select “a_20”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. 
    Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card), which includes: pictures, audio, video, downloaded applications and games, products directory data and WAP bookmark etc.  Please back up all useful information before phone factory data reset.

  • Q357 Why couldn't I login in "Instant messaging"?

    Firstly please check your account with the operating agencies. The correct username and password should be used. 
    Secondly please check whether your GPRS connection is working well. 
    If the problem persists, please contact Alcatel Contact Center according to the country you are located. 

  • Q358 How can I reset my phone?

    Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” Please press Volume Up key, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. 
    Please back up all useful information before phone reset, otherwise it will be deleted after phone reset. 

  • Q359 How can I reset my phone?

    Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.

  • Q360 How can I reduce flow for web browsing?

    Please go to menu --> “WAP” --> “Settings” --> “Preferences” --> Select “Show images” “Never”, then the images will not display when you browse internet. 
    You can also go to menu --> “Settings” --> “Connectivity” --> “WAP” --> “Preferences” --> Select “Show images” “Never”.

  • Q361 How can I forward incoming call to another phone?

    Please press “menu” key at home screen -> “Settings” -> “Call settings” -> “GSM call settings” -> “Call forwarding” -> “Always forward” -> Input the phone number which you want to forward to and enable it.

  • Q362 How can I forward incoming call to another phone?

    Please press “menu” key at home screen ->"Settings” ->"Call settings” ->"Call forwarding”->"Always forward” -> Input the phone number which you want to forward to and enable it.

  • Q363 How can I forward incoming call to another phone?

    Please press “menu” key at home screen ->"Settings” ->"Call settings” ->"Call forwarding” ->"Always forward”-> Input the phone number which you want to forward to and enable it.

  • Q364 How can I set my incoming call ringtone?
    Please press “Menu” key at home screen--> “Settings” -->  “Sound” -->  “Phone ringtone” --> Select a ringtone you want.      
    f_30
    You can also go to main menu -->  “Music” --> Open an mp3 file which you want to set as your incoming call ringtone --> press “Menu” -->  “Use as ringtone”.
    g_25
  • Q365 What should I do when the download fails?

    Download failure might be caused by unstable Wi-Fi network. Please try again by clicking “Download” button. You can try this way several times if needed. Or you can also reset and re-launch FOTA via the following step:
    1. Please press “Menu” key at home screen --> “Settings” -->“Applications” -->“Manage applications” -->“FOTA App” -->“Clear data”-->“OK”.
    b_31

    c_28
    2. Re-launch FOTA by pressing “Menu” key at home screen --> “Settings”-->“About phone”-->“System updates”-->“Check for update” -->“Download”-->“Install”.

  • Q366 Why doesn’t my alarm work?

    The alarm will not work if it is inactive. Please set your alarm time in Clock application and then select it. If you activate it, there is a tick in front of the alarm item set by you, and the alarm icon will appear on the top of status bar.

  • Q367 How can I identify whether GPRS works when browsing the web?

    An E icon displays on the top of idle interface when GPRS works. You may see G icon or U icon which depends on your local network strength.

  • Q368 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset. 
    2. Please make sure the right USB cable for OT-980 is used. 
    3. When you connect the handset to PC, you can see a USB icon on the top status bar. Click on the status bar and drag it down. You’ll get the notification of “USB connected”. Click on it and choose “Mount”, then you can access your SD card on PC.
    1_4

  • Q369 Why doesn’t my alarm work?

    Please note that the alarm only supports to work under power on mode and please remember to touch the icon 818_Q5  after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
    c_19

  • Q370 How can I connect to Wi-Fi?

    Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also be shown on the top of the idle interface, near the antenna signal icon.

  • Q371 Why doesn’t my alarm work?

    Please remember to touch the clock icon f_25 to activate the alarm after you finish editing it. There will be a tick g_20 if the alarm is activated successfully. The mobile supports to alarm when in power off mode, but you need to set the alarm time with the interval of more than 5 minutes after you turn off the phone for system response.
    h_23 

  • Q372 How can I change the input method when I write message?

    You can change the input method in the following two ways: 
    • Please press Options → “Input method”, then choose the input method that you want. 
    • Please press “Fn” key and Space key at the same time to change input method.

  • Q373 Why doesn’t my alarm work?

    Please remember to touch the clock icone_15   to activate the alarm after you finish editing it. There will be a tickf_15   if the alarm is activated successfully.
    h_29

  • Q374 Why doesn’t my alarm work?

    Please note that the alarm supports to work under power on and power off modes and please remember to touch the icon me  after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
    c_5

  • Q375 How can I reset my phone?

    Please long press the power on/off key and Volume up key at the same time in power off mode, then you will be asked “All data will be lost, continue?” Please press Volume Up key, then the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. 
    Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.

  • Q376 How can I forward incoming call to another phone?
    Please press “menu” key at home screen -> “Settings” -> “Call settings” -> “Call forwarding” -> “Always forward” -> Input the phone number which you want to forward to and enable it.

     

  • Q377 How can I reset my phone?
    Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.

     

  • Q378 How should I set up email account and use the email function?

    Following are the steps to configure email service on you mobile. We take Google Mail for example. 
    1. Please go to menu, press “Email” -> “Create” -> Select your Email account type.
    2. Please input your Email account and Password, then select your Data account.
    3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.

    Note:

    1. Some email services can not be used for free, such as Yahoo! Mail.
    1. Word, PPT, Excel attachments are not supported.

  • Q379 How can I find the recently used programs?

    Please long press home key and the recently used programs will be displayed on the screen. 
    906_Q4

  • Q380 Why doesn’t my alarm work?

    Please remember to touch the check box icon f_33 to activate the alarm after you finish editing it. There will be a tick g_20 if the alarm is activated successfully. 

  • Q381 How can I set automatic power on/ off time?

    You can set automatic power on/ off time by accessing into menu --> “Settings”--> “Schedule power on/off” -->Touch to set the power on/ off time and tick the box in the right side after setting.
    d_46

  • Q382 Why doesn’t my alarm work?

    Please note that the alarm supports to work under power on and power off modes and please remember to touch “Done” after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully. 
    c_56

  • Q383 How long is the initial charging time of T10?

    On first receiving the T10, 10 minutes charge time will make it ready to use. 3.7 hours charge time will bring the battery to full power.

  • Q384 How can I restart my phone if it is dead?

    You can try to long press power on key not less than 7 seconds, and then the phone can be restarted.

  • Q385 How can I make factory data reset on my phone?

    There are 2 methods to make factory data reset on your phone:

    Method 1: Under power on mode
    Please go to menu-> “Settings”-> “Backup and reset”-> “Factory data reset”
    If you want to save data in the phone storage, please activate “Reserve the content of phone storage”. Then the data in your phone memory will not be erased after factory data reset.
    b_56
     
    Method 2: Under power off mode
    Turn off the handset, press the volume up key and the Power key at the same time for a few seconds to enter the data format interface -> Select “wipe data/factory reset” via volume key -> Press “Power” key to confirm -> Select “Yes--delete all user data” -> Press “Power” key to confirm -> factory reset completed -> Please select “reboot system now” and press “Power” key to confirm to reboot your phone. Please note that this method of user data format will erase all data from your phone (not include SD card files and current system software).
  • Q386 How can I change the font size of phone?

    In Android 4.0, you can change the font size by accessing into main menu-> “Settings” -> “Display” -> “Font size” -> select a type you need.

  • Q387 Why doesn’t my alarm work?

    Firstly, please note that the alarm doesn’t work under power off mode. Secondly, please remember to touch the check box icon f_33 to activate the alarm after you finish editing it. There will be a tick g_20 if the alarm is activated successfully. 
     

  • Q388 How can I set automatic power on/ off time?

    You can set automatic power on/ off time by accessing into menu--> “Settings”--> “Schedule power on/off”-->Touch to set the power on/ off time and tick the box in the right side after setting.
    d_46 

  • Q389 How to Importing Facebook & SIM contacts?

    Tap  

    to open the contacts application.

    After the contacts application is open, you will have three ways to add a contact:

    1)    Import contacts from your SIM card.

    2)    Import contacts from Facebook.

    3)    Manually add a new contact.

    If you wish to import contacts from either your SIM or Facebook, tap on the settings icon inside the Contacts app (top right hand corner). 

     

     

    On the resulting screen either tap Import from SIM or Enable Facebook. 

     

     

    If you tap on Enable Facebook a new screen will open and direct you to the Facebook login screen. After you have been authenticated, you are returned to the Contacts app and presented with a screen similar to the following: 

     

     

     

  • Q390 Why couldn’t my device connect to PC via USB port?

    The USB port of ONE TOUCH HOME V100 uses for power supplying only, not connect to PC.

  • Q391 How can I set automatic power on/ off time?

    You can set automatic power on/ off time by accessing into menu select “Settings” and “Schedule power on/off” then Touch to set the power on/ off time and tick the box in the right side after setting.

     

    .    

  • Q392 How can I transfer data between phone and PC?

    If you want to transfer data between phone memory and PC, please power on your phone, then connect your phone to PC via user data cable; Select Mass Storage->Connect to PC, you will find a removable disk in your computer. Now you could transfer data among PC and phone. 

  • Q393 Why couldn’t my device connect to PC via USB port?

    The USB port of V101 uses for power supplying only, not connect to PC.

  • Q394 How can I change the font size of phone?

    You can change the font size by accessing into menu-> “Settings” -> “Display” -> “Font size” -> select a type you need.

     

      

  • Q395 How can I change the font size of phone?

    You can change the font size by accessing into menu-> “Settings” -> “Display” -> “Font size” -> select a type you need.

      

  • Q396 Why couldn’t I power on the tablet when I press power key?

    It may be get in battery protect mode, please try to connect the charger to wake up the tablet. If it still cannot be power on, please contact repair center for help. 

  • Q397 Why does the tablet will auto-wake up sometime when I put it in pocket?

    It may be gestures function work. You can double tap on sleep screen and it will wake up. And there are other gesture like “Draw C enter camera”, “Draw M enter Music”.

  • Q398 What should I do when the download fails?

    Download failed might cause by unstable WIFI/network, please try again by clicking “download” bottom (maybe need to try several times). Or you can reset and re-launch System Updates via below steps:

    -Reset SYSTEM UPDATES application by pressing Menu key  at home screen select  “Settings”  then “Applications” press  “System Updates” and  Clear data select OK.

     

    -Re-launch System Updates:

    Please press “menu” key  at home screen select  System Updates  press on  “Check for updates” then ”Download” and ”Install”.

     

      

     

     

     

    Or go to select  “Settings”  then  “About phone” press on “System Updates” then “Check for updates” select ”Download” and ”Install”.

     

     

     

  • Q399 How do I import contacts?

    It's easy to import contacts from a SIM card, SD card, internal card, or your email and Facebook

    Let's get started:

    -Open the Contacts app .

    -Tap the gear button in the upper-right corner to begin the import process.

    -Tap Import contacts to see your choices.

    If you'd like to import Facebook contacts, tap the button next to sync friends. A login screen and more instructions will open.

    Choose what type of contacts you want to import, then tap Import. 

     

     

    After you've logged in or imported your contacts, you will see a list of contacts that you can add. When you've selected everyone you want, tap the Import button in the upper-right corner. 

     

    Tip: Make a contact a "Favorite" and it will be shown at the top of your contacts list.

     

     

  • Q400 What can I do if the device can't connect to Bluetooth?

    It’s probably caused by the Bluetooth wireless connection with signal interference problems, and the time of connection will differ for each time. If it can’t be connected for long time, you can try the following steps and reconnect the Bluetooth:

    1)       Turn off Bluetooth for 15 seconds, and then restart the Bluetooth;

    2)       Restart your phone;

    3)       Cancel BOOMBAND accounts, then reload again.

  • Q401 How can I change the font size of phone?

    Open Settings, Display, Font Size:

     

  • Q402 How can I forward incoming call to another phone?

    Please press “menu” key at home screen -> “Settings” -> “Call Settings”-> “Voice Call”-> “Call forwarding” -> “Always forward” ->Input the phone number which you want to forward to and enable it. 

  • Q403 How can I identify whether Wi-Fi works or GPRS works when browsing the web?

    An E icon or a G icon displays on the top of idle interface when GPRS works. A Wi-Fi icon displays on the top of the idle interface when Wi-Fi works. 

  • Q404 What should I do if the PC can not recognize my modem?

    Firstly please try to use the modem with another USB port. If the problem persists, please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
    http://www.alcatel-mobilephones.com/global/Home/home/support/repair-centers

  • Q405 Why is my phone always showing low power?

    The failure could be related to the phone, the battery or the charger. Before taking your phone to an Alcatel Customer Care point for inspection, please perform the following steps:
    Make sure you are using an Alcatel’s battery and charger, which are compatible with your phone model.
    Charge the battery as indicated in the user’s guide.
    Take out the battery and put it back, following the instructions in the user’s guide.
    If you have an extra Alcatel battery or charger compatible with your cell phone model, please try to use them.
    If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

  • Q406 How can I use 3D launcher?

    1. You can add more page into the launcher by long pressing a icon for 2 seconds from icon column and dragging it to the launcher;
      1_13  
    2. You can delete one page from launcher by long pressing a page for 2 seconds and dragging it up to the icon column;
      2_11    
    3. You can add the applications on any page of launcher in the following two ways:
    a. Press menu key at keyboard, click “Add” and choose an item: Folders/ Application/ Android Widgets/ Android Shortcuts, then click the application which you want to add on the page;
    b. Press the application icon for about 2 seconds in main menu, the icon will be displayed and moved on a page.
    3_9
    4. If you want to delete the application on a page of launcher, please press the application icon on the page for about 2 seconds and drag it to a trash can icon which appears at the bottom of home screen.
    4_11

  • Q407 How can I forward incoming call to another phone?

    Please press “menu” key at home screen -> “Settings”-> “Call Settings” -> “Voice Call” -> “Call forwarding” -> “Always forward”-> Input the phone number which you want to forward to and enable it. 

  • Q408 What should I do if Status bar stops during downloading?

    It happens when WIFI interrupts or 3G network is not stable. In this case, the “Download” button will
    become bright. Please move to a place with strong signal, connect WIFI or 3G network and press “
    Download” button to continue the downloading progress.
    For OS 2.3 system, you can control downloading process manually. If downloading stops, please click “
    pause”, move to a place with strong signal, and click “download” to continue.

  • Q409 What is Reset Key?

    Network Key is from your service provider. It appears when you want to use SIM card from another service provider. If you don’t know the right Network Key, please contact your service provider.
    For some service providers, if you have input wrong Network Key above certain times, your phone will be SIM locked and your phone screen will show ‘SIM card locked! Please contact operator! Reset key?’. In this case, even the original operator’s SIM card can not be used. Please contact your service provider for help.

  • Q410 What is a PUK code?

    PUK (personal unblock key) code is provided by service provider, and cannot be changed. PUK code is used to unblock your cell phone in case you entered the wrong PIN code three times. PUK code is an eight digit code, if it is entered incorrectly over certain times, you need contact with your service provider to change your SIM card.

  • Q411 Why couldn’t I sign in to Internet Website via URL?

    Firstly, please go to Menu > “Settings” > “Connectivity” > “Data account” > “GPRS” > select your service provider and activate it, then your phone can access internet. If you can’t find your service provider, please go to “Menu”->”Settings”->“Connectivity”-> “Data account”->“GPRS”-> “Create”-> input the following data according to local network parameters: 
    b_18 
    Secondly, please go to “Menu” -> “Settings” -> “Connectivity” -> “Wap” -> “Edit profile” -> “Create” -> input the following data according to local network parameters: 
    Please note the “Data account” should be the “Account name” you have created in the above step.
    c_17
    Thirdly, please select HTTP in “IP Address” and input the following data according to local network parameters: 
    d_14 
    Once all the configurations have been entered and saved, a new account will display. Please activate the account profile. Then the phone can access Internet.
    If the problem persists, please contact Alcatel repair center for help.

  • Q412 How can I solve the network issues of One Touch Upgrade?

    The following section provides steps to solve network issues.
    Step 1. Check your network connection.
    The first step is to make sure that your Internet connection is working. Whether you are using a cable connection or WIFI, it is necessary that you are able to access Internet. For example, the following snapshot shows that the network connectivity is limited, which means you are connected to a local network but you are not able to access Internet.


    You can open a web page that you have never opened before in order to force your Internet browser to effectively establish a connection with Internet.
    Step 2. Check your Firewall/Antivirus/Security tools
    If you are using your personal computer, you should know that some vendors may have preinstalled some security tools like anti-virus and/or firewall. You may also have installed them by yourself. Please make sure that these tools will not prevent the One Touch Upgrade application from accessing Internet.
    Please check the logs or reports of these tools whether some alerts are registered. If such alerts exist, please read the manual of this tool in order to configure it and allow the software upgrade application to access Internet.
    Step 3. Check your WIFI or home Router
    If you are using WIFI at home then it is likely that you have a router. Normally, your router can be the box (or modem) provided by your Internet Service Provider. Or you may have also bought your own router and installed it in your home.
    Whatever the case, you need to check that the router doesn’t contain a firewall or proxy that prevents your computer accessing the One Touch Upgrade service.
    Please carefully read the user guide of your router to check the current firewall configuration. Some router may have a wizard to help user configure the basic settings. Firewall settings are usually found in advanced settings that may not be managed by the wizard. So you may have to disable the wizard and/or force the use of advanced or expert mode.
    The target is to open the ports listed in the ‘Network Port’ section on your firewall.
    Step 4. Check whether you are using the latest version of One Touch Upgrade
    We suggest you check our website for latest version of One Touch Upgrade tool periodically. Please make sure that the previous version is uninstalled completely before installing the latest version.

  • Q413 How can I forward incoming call to another phone?

    Please press “Menu” key at home screen -> “Settings” -> “Call settings” -> “Voice call” -> “Call forwarding” -> “Always forward” -> Input the phone number which you want to forward to and enable it. 

  • Q414 How can I attach attachment into MMS?

    The maximum message size of one touch 918 is 300KB. You can attach any attachment within this size by following steps:
    Create a new message -> touch “Menu” key -> “Attach” -> select the file which you want to attach.
    You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
    Create a new message -> touch “Menu” key -> “Attach” ->“Slideshow” -> “Slide 1” -> “Add picture” -> select the file which you want to attach -> touch “Menu” key -> “Add slide” -> “Add picture” -> repeat if you need to attach more attachments.
    918_Q8_1
    918_Q8_2         
              
    You can also add music as attachment if you press “Add music” instead of “Add slide”.

  • Q415 How can I forward incoming call to another phone?

    Please press “menu” key at home screen --> “Settings” -->“Call Settings” -->“Voice Call” -->“Call forwarding” -->“Always forward” --> Input the phone number which you want to forward to and enable it.

  • Q416 How can I attach attachment into MMS?

    The max message size of 908 series phones is 300KB. You can attach any attachment within this size by following below steps:
    Create a new message -> touch “Menu” key -> “Attach” -> select the file which you want to attach.
    You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
    Create a new message -> touch “Menu” key -> “Attach” ->“Slideshow” -> “Slide 1” -> “Add picture” -> select the file which you want to attach -> touch “Menu” key -> “Add slide” -> “Add picture” -> repeat if you need to attach more attachments. 

  • Q417 How can I add contact?

    There are three ways to add contact.
    1. Please input contact number on the idle screen -> press the ”OK” key to save it ->select “To SIM” or “To phone” ->edit “Name” here-> “Done”;
    2. Please go to the main menu -> “Contacts” -> “Options” -> “Add” -> select “To SIM” or “To phone” ->edit “Name” and “Mobile” here-> “Done”;
    3. Please enter into “Call log” -> select a preferred number which isn’t saved in Contacts-> “Options” ->”Save number” ->select “To SIM” or “To phone” ->edit “Name” here-> “Done”.

  • Q418 How can I use my phone as webcam?

    You can use your phone as webcam for instant messaging on your PC by following the steps: 
    1. Please connect your phone to PC via USB cable and select “Webcam” from your phone screen; 
    2. Go to “My computer” on your PC and find “USB video device” under “Scanner & Camera”.

  • Q419 How can I choose the SIM card for web browsing?
    1. Please go to Menu -> “Wap” -> “Settings” -> “Select profile” ->Select and activate SIM 2. After the activation of chosen SIM, return to Settings -> Edit profile -> choose the same SIM that was activated in last step -> select the profile of the activated SIM ? Activate. For prepaid SIM, please make sure that you have enough load for the browsing. If the problem persists, please contact Alcatel repair center for help.

     

  • Q420 How could I change the font size of phone?
    In Android 4.0, you can change the font size by accessing into menu-> “Settings” -> “Display” -> “Font size” -> select a type you need.
  • Q421 Why couldn’t I sign in to Internet Website via URL?

    Please set up your phone’s WAP parameter by selecting profile between Wi-Fi and SIM for your Internet Service.

    1. Wi-Fi
    Go to Menu -> “Wi-Fi” -> “Turn on Wi-Fi” -> “choose an available Wi-Fi” -> “Options” -> “Connect”;
    After you have connected to the chosen Wi-Fi, return to Menu -> “WAP” -> “Settings” -> “Select profile” -> select and activate “Wi-Fi”.
    2. SIM
    Firstly, please go to Menu > “Settings” > “Connectivity” > “Data account” > “GPRS” > select your service provider and activate it, then your phone can access internet. If you can’t find your service provider, please go to “Menu” ->”Settings” ->“Connectivity” ->“Data account” ->“GPRS”-> “options” ->”Create” ->input the following data according to local network parameters: 
    b_16
    Secondly, once the above data account has been created, please go to “Menu’ ->“WAP” ->“Settings” ->“Edit profile” ->“GPRS” ->“Create”-> input the following data according to local network parameters: 
    Please note the “Data account” should be the “Account name” you have created in the above step.
    c_15  
    Thirdly, please select HTTP in “IP Address”, then input the following data according to local network parameters: 
    d_12 
    Once all the configurations have been entered and saved, a new account will display. Please activate the Account Profile. Then the phone can access Internet.
    If the problem persists, please contact Alcatel repair center for help.

  • Q422 Why couldn’t I sign in to Internet Website via URL?
    Please go to Menu->"Wap”->"Settings” ->"Edit profile”-> Select and activate the profile that your service provider offers.
    For prepaid SIM, please make sure that you have enough load for the browsing.
    If the problem persists, please contact Alcatel repair center for help.

     

  • Q423 How can I reduce flow for web browsing?

    Please go to menu -> “Wap” -> “Settings” -> “Preferences” -> Select Show images “Never”, then the images will not display when you browse internet. You can also go to menu -> “Settings” -> “Connectivity” -> “Web” -> “Preferences” -> Select Show images “Never”.

  • Q424 How can I connect to Wi-Fi?

    Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also show on the top of the idle interface, near the antenna signal icon.

  • Q425 How can I attach attachment into MMS?
    The max message size of 908 series phones is 300KB. You can attach any attachment within this size by following below steps:
    Create a new message -> touch “Menu” key -> “Attach” -> select the file which you want to attach.
    You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
    Create a new message -> touch “Menu” key -> “Attach” ->“Slideshow” -> “Slide 1” -> “Add picture” -> select the file which you want to attach -> touch “Menu” key -> “Add slide” ->“Add picture” -> repeat if you need to attach more attachments. 

     

    You can also add music as attachment if you press “Add music” instead of “Add slide”.

     

  • Q426 How can I attach attachment into MMS?

    The maximum message size of 909/910 series phones is 300KB. You can attach any attachment within this size by following steps:
    Create a new message ->touch “Menu” key->"Attach”-> select the file which you want to attach.
    You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
    Create a new message-> touch “Menu” key->"Attach”->"Slideshow”->"Slide 1” ->"Add picture”->? select the file which you want to attach-> touch “Menu” key ->"Add slide”->"Add picture”-> repeat if you need to attach more attachments.
    909_910_Q7_1
    909_910_Q7_2

    You can also add music as attachment if you press “Add music” instead of “Add slide”.

  • Q427 How can I attach attachment into MMS?

    The maximum message size of 909/910 series phones is 300KB. You can attach any attachment within this size by following steps:
    Create a new message-> touch “Menu” key->"Attach” ->select the file which you want to attach.
    You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
    Create a new message-> touch “Menu” key->"Attach” ->"Slideshow” ->"Slide 1” ->"Add picture” ->select the file which you want to attach-> touch “Menu” key->"Add slide” ->"Add picture”-> repeat if you need to attach more attachments.
    909_910_Q7_1
    909_910_Q7_2

    You can also add music as attachment if you press “Add music” instead of “Add slide”

     

  • Q428 Why doesn’t my alarm work?
    Firstly, please note that the alarm doesn’t work in power off mode.
    Secondly, please remember to touch the icon 818_Q5  after you finish editing your alarm. There will be a green bar under the icon if the alarm is activated successfully.
    h_28
  • Q429 What should I do if Status bar stops during downloading?

    It happens when Wi-Fi interrupts or SIM network is not stable. In this case, the “Download” button will light up. Please move to a place with strong signal, connect Wi-Fi or SIM network and press “Download” button to continue the downloading process. You can control downloading process manually by clicking “Pause” when downloading, moving to a place with strong signal and clicking “Download” to continue.

  • Q430 How can I reset my phone?

    Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “Yes”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.

  • Q431 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” before you extract the USB cable from the handset or PC.
    2_5

  • Q432 How can I attach attachment into MMS?

    The maximum message size of ONE TOUCH 960C is 500KB. You can attach any attachment within this size with the following steps:
    Compose new message ->touch “Menu” key ->“Attach”  ->select the file which you want to attach.
    You can also attach more than one attachment with the following below steps, but the total size of these attachments should be within 500KB.
    Compose new message  -> touch “Menu” key ->“Attach”  ->“Slideshow”  ->“Slide 1”  ->“Add picture” -> select the file which you want to attach  -> touch “Menu” key  ->“Add slide”  -> “Add picture”  ->repeat if you need to attach more attachments.
    d_15
    e_14
    You can also add music as attachment if you press “Add music” instead of “Add slide”.

  • Q433 How can I browse the web by Wi-Fi?

    You can use Wi-Fi to browse the web in the following two ways: 
    • Browse the web by Wap 
    In idle interface, press “Wap” → “Settings” → “Select profile” → “Wi-Fi preferred” or “Wi-Fi” → “OK” (left soft key). Then press “ Edit profile” → “Wi-Fi” → “Create” → enter profile name and homepage → “Done”. 
    • Browse the web by Opera without any setting

  • Q434 How can I forward incoming call to another phone?

    Please enter into main menu by pressing i_22  key at home screen ->“phonej_23  ”->press menu  k_20 key->“Settings”->“Call settings”->“Call forwarding”->“Always forward”->Input the phone number which you want to forward to and enable it. 

  • Q435 How can I forward incoming call to another phone?

    Please enter into main menu by pressing i_22  key at home screen ->“phonej_23  ” -> press  e_33 key ->“Settings”->“Voice call” -> “Call forwarding” ->Select the forwarding type which you want-> Input the phone number which you want to forward to and enable it. 

  • Q436 How can I forward incoming call to another phone?

    Please press “menu” key at home screen-->“Settings” -->“Call Settings” -->“Voice Call” -->“Call forwarding” -->“Always forward” -->Input the phone number which you want to forward to and enable it.

  • Q437 Why couldn’t I sign in to Internet Website via URL?

    Please go to Menu ->Wap” ->Settings”->Edit profile” -> Select and activate the profile that your service provider offers.
    For prepaid SIM, please make sure that you have enough load for the browsing.
    If the problem persists, please contact Alcatel repair center for help.

  • Q438 How can I reduce flow for web browsing?

    Please go to main menu -> “Browser” -> Press “menu” key -> “More” -> “Settings” -> Cancel “Load images”, then the images will not display when you browse internet.

  • Q439 How can I reduce flow for web browsing?

    Please go to menu -> “Wap” -> “Settings” -> “Preferences” -> Select Show images “Never”, then the images will not display when you browse internet. You can also go to menu -> “Settings” -> “Connectivity” -> “Web” -> “Preferences” -> Select Show images “Never”.

  • Q440 How can I set my incoming call ringtone?

    Please press “menu” key at home screen ->   “Settings”   ->"Sound”   ->"Phone ringtone”  ->  Select the ringtone you want.
    You can also go to main menu ->  “File Manager”  ->  find the mp3 file which you want to set as your incoming call ringtone ->   press “menu”   ->"Use as ringtone”. 

  • Q441 How can I forward incoming call to another phone?

    Please enter into main menu by pressing  key at home screen -> press “Phones_4” -> press   key -> “Settings” -> “Voice call” -> “Call forwarding” -> Select the SIM card which you want to forward its incoming call to another phone -> Select the forwarding type (Always forward/Forward when busy/etc) which you want -> Input the phone number which you want to forward to and enable it. 
    c_73
    c_74

  • Q442 How can I change the font size of phone?

    In Android 4.1, you can change the font size by accessing into menu-> “Settings” -> “Display” -> “Font size” -> select a type you need.
    e_43

  • Q443 How can I forward incoming call to another phone?

    Please press “Menu” key at home screen --> “Settings” --> “Call Settings” --> “Voice Call” --> Call forwarding” -->select a SIM-->“Always forward” --> Input the phone number which you want to forward to and enable it.  

    d_49
  • Q444 How long can I charge my tablet fully?

    It takes about 3.7hours to charge from no-power to full-power.

  • Q445 How can I make factory data reset on my phone?
    There are 2 methods to make factory data reset on your phone:
    Method 1: Under power on mode
    Please go to menu-> “Settings”-> “Backup and reset”-> “Factory data reset”
    If you want to save data in the phone storage, please activate “Reserve the content of phone storage”. Then the data in your phone memory will not be erased after factory data reset.
    e_39
     
    Method 2: Under power off mode
    Turn off the handset, press the volume up key and the Power key at the same time for a few seconds to enter the data format interface -> Select “wipe data/factory reset” via volume key -> Press “Power” key to confirm -> Select “Yes--delete all user data” -> Press “Power” key to confirm -> factory reset completed -> Please select “reboot system now” and press “Power” key to confirm to reboot your phone. Please note that this method of user data format will erase all data from your phone.
  • Q446 How can I set “face unlock”?

    Please go to menu-> “Settings”-> “Security” -> “Set up screen lock” -> “Face unlock” -> “Set it up” -> “Continue”;

    c_52 
    Please put your face close to phone screen until your face is captured, there will bem_20 . Click “Continue” and select “Pattern” or “Pin” to set another lock.
    h_35
    i_33
    j_32
     
  • Q447 How can I use screenshot?

    Please press power key and volume down key simultaneous for a few seconds until screenshot is done and a notice is available in notification tray. You can view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery application. 

  • Q448 How can I forward incoming call to another phone? (For single SIM phone)

    Please enter into main menu by pressing key at home screen ->“Phone s_4 ” -> press key -> “Settings”-> “GSM call settings” -> “Call forwarding” -> Select the forwarding type which you want -> Input the phone number which you want to forward to and enable it. 
     
     

  • Q449 How can I change the font size of phone?

    You can change the font size by accessing into menu-> “Settings” -> “Display” -> “Font size” -> select a type you need.
     

  • Q450 How to Add a New Contact?

    If you wish to add a new contact manually, tap on the plus icon, next to settings. 

    The Add contact screen appears. 

     

     

    Enter a name, number, image and other relevant info. To save your new contact tap the Done button, in the top right. 

     

     

    The contact list appears with the new contact and image, if selected.

    Tip: Select a contact's name, then tap the phone or message icon to call or send that contact a message

     

     

     

     Tip: To update your imported contacts, tap the setting icon  in the upper-right of the Contacts app, then tap Update imported friends. 

     

  • Q451 What can I do when I always fail to upgrade firmware?

    Please call hotline or contact after sales repair center.

  • Q452 How can I change the font size of phone?

    You can change the font size by accessing into menu-> “Settings” -> “Display” -> “Font size” -> select a type you need.

     

      

     

  • Q453 Why couldn’t I make outgoing call and receive incoming call?

    It may be the problem of phone, network or your settings. Please perform the following steps:

    1. Make sure you have dialed a valid number and press the pick up call key.
    2. Make sure your mobile phone is connected to a network, and the network is not overloaded or unavailable.
    3. Check your subscription's status with your service provider.
    4. If the problem persists, please try the following steps:
    5. Check if you had activated flight mode. 'Flight mode' means you had disconnected with service provider, and you will not be able to make out-going call and can't receive call. If you had activated, please cancel it though “Menu”-> “Settings” -> “Others” -> Airplane mode->Turn the mode off.
    6.  If the problem still can't be solved, please bring your phone to Alcatel repair center correspondingly in the country you are located in.
  • Q454 What can I do when I always fail to upgrade Firmware?

    Please call hotline or contact after sales repair center.

  • Q455 How can I use screenshot?

    Users can now share what's on their screens more easily by taking screenshots. Hardware buttons let them snap a screenshot and store it locally. Afterward, they can view, edit, and share the screen shot in Gallery or a similar app.

    Way1: Please push power button and Volume down button at the same time for a couple of seconds. You should then see an animation showing you the screenshot, and view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery application. 

     

       

     

    Way2: Please long press power key and touch Screensnap, and you can find the screenshot in gallery.

     

    Way3: Drag down the notifications bar, and then touch Screensnap to snap the screenshot.

     

     

  • Q456 How can I use screenshot?

    Users can now share what's on their screens more easily by taking screenshots. Hardware buttons let them snap a screenshot and store it locally. Afterward, they can view, edit, and share the screen shot in Gallery or a similar app.

    Please push power button and Volume down button at the same time for a couple of seconds. You should then see an animation showing you the screenshot, and view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery application. 

     

       

     

  • Q457 Function Instruction—Multiwindow

    When you open an app which support multiwindow, you can touch to wake up the function, and the app interface will become a little window, it will be convenience for several app usage at the same time.

     

  • Q458 What should I do if Status bar stops during downloading?

    It happens when WIFI interrupts or 3G network is not stable. In this case, the “Download” button will become bright. Please move your phone to a place with strong signal, connect WIFI or 3G network and press “Download” button to continue the downloading progress. 

  • Q459 How do I add a contact from another app?

    -In the Messages app, tap the number in the orange bar at the top of the screen to create a new contact or to add that number to an existing contacts.

    -In the Email app, tap on an email address in a message to create a new contact or to add that email address to an existing contact.

    -In the Phone app, tap a number in the call log to create a new contact or to add that number to an existing contact.

     

  • Q460 Can I open the Bluetooth all the time? If I turn off the Bluetooth connection, do the data still on Boomband?

    Before uploading data, exercise and sleep data will be kept on core box of BOOMBAND. When cell phones connect to Boomband Bluetooth successfully, Boomband will upload the mobile terminal automatically. But wristband will keep the data for 2 weeks?after the space is full, the system will automatically cover the earliest data. So please pay attention to upload the data to the BoomBand Life timely. If you turn on the alarm/ call reminders / anti-lost feature , please maintain the Boomband’s Bluetooth at the connection status.

  • Q461 How can I take screenshot?

    You need to keep holding the power and the volume down key together for around 5 seconds

  • Q462 How can I attach attachment into MMS?

    The maximum message size of Alcatel Android phone is 300KB. You can attach any attachment
    within this size by following steps:
    Create a new message -> touch “Menu” key -> “Attach” -> select the file which you want to
    attach.
    You can also attach more than one attachment by following below steps, but the total size of
    these attachments should be within 300KB.
    Create a new message -> touch “Menu” key -> “Attach” ->“Slideshow” -> “Slide 1” -> “Add
    picture” -> select the file which you want to attach -> touch “Menu” key -> “Add slide” ->
    “Add picture” -> repeat if you need to attach more attachments.



    You can also add music as attachment if you press “Add music” instead of “Add slide”.

     

  • Q463 What does it mean when the LED flashes with different color and speed?

    For OT-X060S/ X060A / X201X / X210D:
     7_1
    For OT-X200D/ X150/ X151:
    8_1

  • Q464 Why does my phone show ‘No Service’, ‘Emergency’ or ‘Invalid SIM’?

    ‘No service’ means no network found by your mobile phone. In this case please move to another place or switching off and then switch on the handset again to check if network can be found.
    ‘Emergency’ means no available network allows user to register on it to get normal service in your location, so only emergency call is available. In this case please move to another place to check if available network can be accessed.
    If your phone’s screen shows ‘Invalid SIM’, please check with your service provider if the SIM card has any failures. If you are roaming, the network might reject you with some special reasons. In this case please switch off and switch on the handset to check again.

  • Q465 Why couldn’t I power on my phone with low battery when the phone is being charged?

    Your phone can’t power on until the voltage reaches to certain value when the phone is being charged. Please wait for a moment to power on your phone. 

  • Q466 How can I attach attachment into MMS?

    The maximum message size of Alcatel Android phone is 300KB. You can attach any attachment within this size by following steps:
    Create a new message--> touch “Menu” key -->“Attach” -->select the file which you want to attach.
    You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
    Create a new message-->touch “Menu” key -->“Attach” -->“Slideshow” -->“Slide 1” -->“Add picture” -->select the file which you want to attach --> touch “Menu” key -->“Add slide” -->“Add pic” --> repeat if you need to attach more attachments.
    f_7
    g_5

  • Q467 What should I do if the phone power off automatically during downloading?

    In this case, system will stop but keep the downloading process and “Download” button will become bright. Please charge your phone fully or insert a new battery, and press “Download” button to continue the downloading progress.

  • Q468 What is a PUK2 code?

    PUK2 code is provided by service provider, and cannot be changed.
    PUK2 code is requested when you enter the PIN2 code incorrectly several times. If it is entered incorrectly over certain times, you need contact with your service provider to change your SIM card.

  • Q469 How can I reduce flow for web browsing?

    1. Please go to Menu ->“Settings”->”Connectivity”->“Wap” -> “Browser Options” -> Select “Show images” “Off” and save, then the images will not display when you browse internet and data flow will be reduced for web browsing.
    2. Please go to Menu-> “Web”-> “Menu”-> “Tools”-> “Settings”->deactivate “Load images” , then the images will not display when you browse internet and data flow will be reduced for web browsing.

  • Q470 What should I do if the One Touch Upgrade fails during software upgrade process?

    If One Touch Upgrade fails during software upgrade process, please perform the following steps:
    • Make sure that your battery is fully charged. If not, please change another fully charged battery. If you do not have another fully charged battery, please go to an Alcatel Repair Center for help.
    • Make sure that your internet connection is stable.
    • Upgrade your mobile phone’s software again by One Touch Upgrade.
    If the problem persists, please contact the Alcatel Contact Center according to the country you are located.

  • Q471 How can I attach attachment into MMS?

    The maximum message size of ONE TOUCH 903 is 300KB. You can attach any attachment within this size by the following steps:
    “Compose new message” -> touch “Menu” key -> “Attach” -> select the file which you want to attach.
    You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
    “Compose new message”-> touch “Menu” key -> “Attach” ->“Slideshow” -> “Slide 1” -> “Add picture” -> select the file which you want to attach -> touch “Menu” key -> “Add slide” -> “Add picture” -> repeat if you need to attach more attachments.

    g_17

     

    h_20


    You can also add music as attachment if you press “Add music” instead of “Add slide”.

  • Q472 How can I transfer files by Bluetooth?

    Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Bluetooth”. Then please go to main menu -> “File Manager” -> Long press the file which you want to send via Bluetooth -> “Share” ->? “Bluetooth” -> Select a device, then the file will be transferred.

  • Q473 How can I attach attachment into MMS?

    The maximum message size of ONE TOUCH 985 is 300KB. You can attach any attachment within this size by the following steps:
    Create a new message --> touch “Menu” key --> “Attach” -->  select the file which you want to attach.
    You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
    Create a new message -->  touch “Menu” key -->  “Attach” --> “Slideshow”-->  “Slide 1”-->  “Add picture” -->  select the file which you want to attach-->  touch “Menu” key -->  “Add slide” -->  “Add picture” -->  repeat if you need to attach more attachments.
    d_4
    e_4
    You can also add music as attachment if you press “Add music” instead of “Add slide”.

  • Q474 How can I reduce flow for web browsing?

    Please go to main menu -> “Browser” -> Press “menu” key -> “More” -> “Settings” -> Cancel “Load images”, then the images will not display when you browse internet.

  • Q475 Could I answer the second call while I am having a call?

    Yes, you can answer the second call while you are during a call. Meanwhile the first call will be paused temporarily, but it will be retrieved once the second call is ended.

  • Q476 Why does the JAVA exit when I close the clamshell?

    If you need to continue the Java application after closing the clamshell, please go to menu-> “Settings”-> “Phone settings”-> “Clamshell settings”-> “Clamshell close options”->select “Continue application”.

  • Q477 How can I browse web by Wi-Fi?

    1. Please go to menu -> “Wap” -> “Settings” -> “Select profile” -> “Wi-Fi preferred” or “Wi-Fi” -> “OK”.
    2. Go to Menu, then click “Wi-Fi” -> “Options” -> “Refresh” -> Select the network that you want to connect in the list -> “Options” -> “Connect”. Please enter the password if the chosen Wi-Fi is not free.
    3. You can see the Wi-Fi icon shown on the top of the status bar when you browse web.

  • Q478 How could I use screenshot?
    Users can now share what's on their screens more easily by taking screenshots. Hardware buttons let them snap a screenshot and store it locally. Afterward, they can view, edit, and share the screen shot in Gallery or a similar app.
    Please push power button and Volume down button at the same time for a couple of seconds. You should then see an animation showing you the screenshot, and view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery application. 
    d_30
  • Q479 How can I reduce flow for web browsing?

    Please go to menu > “WAP” > “Settings” > “Preferences” > Select Show images “Never” and save, then the images will not display when you browse internet. 
    You can also go to menu > “Settings” > “Connectivity” > “WAP” > “Preferences” > Select Show images “Never”.

  • Q480 How can I use RSS reader?

    Step I:

    Go to ’Menu---> ‘News’---> ‘Terms of use’--->press down key and select ‘Yes’ to continue.

    If you already have some links (If you have no links, please go to Step II), select one, click ‘OK’ key, it will ask you if you want to update

    Select ‘Yes’, it will connect to internet and download the news.

    Press ‘OK’ key after ‘Update successfully’, you will see the updated news. You can select them for detail information.

    Press OK, you will see the different news, and select one of them to have a look.

    You will also see the latest news on your idle screen

    If you want to activate automatic update, please go to ‘Menu’---> ‘News’---> ‘Options’---> ‘Settings’---> ‘Auto update’.

    You can choose auto update each 2h/4h/8h/24h.

    Step II: Create new links.
    Go to ‘Menu’---> ‘News’---> ‘Terms of use’--->press down key and select ‘Yes’ to continue--->’Create’. 

    Input the name of ‘Channel title’ and address (URL):

    Press done and save the setting.

    Then you can launch first access as described in Step I. 

  • Q481 How can I reduce flow for web browsing?

    Please go to menu ->"Wap” ->"Settings” ->"Preferences” -> Select Show images “Never”, then the images will not display when you browse internet. 
    You can also go to menu ->"Settings”->"Connectivity”->"Web” ->"Preferences” -> Select Show images “Never”.

  • Q482 How can I modify the application on the home screen?
    Please press Right softkey on home screen -> “Edit widgets” -> select the application which you want to add/delete on the home screen. Maximum widget number is 7. You could also select “Reorder widgets” to adjust the applications place.

     

  • Q483 How can I identify whether Wi-Fi works or GPRS works when browsing the web?

    An E icon or a G icon displays on the top of idle interface when GPRS works. A Wi-Fi icon displays on the top of the idle interface when Wi-Fi works.

  • Q484 How can I reduce flow for web browsing?

    Please go to main menu -> “Browser” -> Press “menu” key -> “More” -> “Settings” -> Cancel “Load images”, then the images will not display when you browse internet.

  • Q485 How can I transfer files by Bluetooth?

    Please press “menu” key at home screen->"Settings” ->"Wireless & networks” ->Turn on->"Bluetooth”. Then go to main menu ->"File Manager” -> Long press the file which you want to send by Bluetooth ->"Share”->"Bluetooth”-> Select a device, then the file will be transferred.

  • Q486 How can I transfer files by Bluetooth?

    Please press “menu” key at home screen ->"Settings”->"Wireless & networks” -> Turn on->"Bluetooth”. Then go to main menu->"File Manager” -> Long press the file which you want to send by Bluetooth ->"Share” ->"Bluetooth” -> Select a device, then the file will be transferred.

  • Q487 How can I attach attachment into MMS?
    Create a new message--> touch “Menu” key --> “Attach” --> “Slideshow” -->  “Slide 1” -->  “Add picture” --> select the file which you want to attach -->  touch “Menu” key -->  “Add slide” --> “Add picture” -->  repeat if you need to attach more attachments.
    i_26
    You can also add music as attachment if you press “Add music” instead of “Add slide”.
  • Q488 What should I do if the phone power off automatically during downloading?

    In this case, system will stop but keep the downloading process and “Download” button will light up. Please charge your phone fully or replace a new battery, and press “Download” button to continue the downloading progress.

  • Q489 Why couldn’t I sign in to Internet Website via URL?

    Please go to Menu > “Wap” > “Settings” > “Select profile” > Select and activate the profile that your service provider offers.

    For prepaid SIM, please make sure that you have enough load for the browsing. If the problem persists, please contact Alcatel repair center for help.

  • Q490 Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?

    Please set up your phone’s WAP parameter by going to menu --> “Settings” --> “Connectivity” --> “Data account” --> “Options” -->”Add GPRS account” or “Add CSD account” --> input “Account name”/ “APN”/ “Username”/ “Password” and select “Authorization Type” according to local network parameter.
    Then select the account by going to menu --> “Settings” --> “Connectivity” --> “Web” --> “Data account” --> Select an available account.
    For prepaid SIM, please make sure that you have enough load for the browsing.            
    If the problem persists, please contact Alcatel repair center for help.

  • Q491 Why is there a notification saying SD card is unexpectedly removed when I take out the SD card from handset?

    For safe removal of SD card please unmount it before you take it out from the handset, otherwise the data inside SD card might be damaged or lost, or even the SD card might be damaged. 
    Please unmount the SD card by the following method: Press the Menu key at idle interface, then choose Settings--->SD card, USB Mass storage--->Unmount SD card.

  • Q492 How can I transfer files by Bluetooth?

    Please press “Menu” key at home screen ->“Settings” ->“Wireless & networks” ->Turn on “Bluetooth”. Then please go to main menu ->“File Manager” ->Long press a file which you want to send via Bluetooth ->“Share” ->“Bluetooth” ->“Scan for devices”-> Select a device from the “Bluetooth devices” list after scanning, then the file will be transferred.

  • Q493 How can I identify whether Wi-Fi works or GPRS works when browsing the web?

    An E icon displays on the top of idle interface when GPRS works. A Wi-Fi icon displays on the top of the idle interface when Wi-Fi works.

  • Q494 How can I connect to Wi-Fi?

    Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also be shown on the top of the idle interface, near the antenna signal icon.

  • Q495 How can I attach attachment into MMS?
    The maximum message size for ONE TOUCH 993 is 300KB. You can follow below steps to check the limitation by opening “Messaging”->press “Menu” key->“Settings”->“Maximum message size”. You can attach any attachment within this size with the following steps:
    1. Enter into main menu->“Messaging”->touch l_16  to create new message->touch v_5  key->select a file which you want to attach in the message;
    n_11
    2. You can also attach more than one attachment with the following steps, but the total size of these attachments should be within 300KB.
    Enter into main menu->“Messaging”->touchl_16 to create new message->touchv_5 key->“Slideshow”->“Slide 1”->“Add picture”->select a file which you want to attach->touch “Menuk_20 ” key->“Add slide”->“Add picture”->repeat if you need to attach more attachments.
    a_41
    b_35
    You can also add music as attachment if you press “Add music” instead of “Add slide”.
  • Q496 How can I attach attachment into MMS?
    The maximum message size for ONE TOUCH 997 is 300KB. You can follow below steps to check the limitation by opening “Messaging” ->press e_33  key-> “Settings”->“Maximum message size”. You can attach any attachment within this size with the following steps:
    1. Enter into main menu-> “Messaging” ->touch l_16  to create new message -> touch m_12  key -> select a file which you want to attach in the message;
    i_27
    2. You can also attach more than one attachment with the following steps, but the total size of these attachments should be within 300KB.
    Enter into main menu->“Messaging” ->touch l_16  to create new message -> touchm_12   key ->“Slideshow” ->“Slide 1” ->“Add picture” ->select a file which you want to attach -> touch “e_33 ” key -> “Add slide” ->“Add picture” -> repeat if you need to attach more attachments. 
    j_27
    k_24
    You can also add music as attachment if you press “Add music” instead of “Add slide”.
  • Q497 How can I attach attachment into MMS?

    The maximum message size of ONE TOUCH 991 is 300KB. You can attach any attachment within this size by the following steps:
    Compose new message-->touch “Menu” key -->“Attach” --> select the file which you want to attach.
    You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 300KB.
    Create a new message -->touch “Menu” key -->“Attach” -->“Slideshow” -->“Slide 1” -->“Add picture” ? select the file which you want to attach -->touch “Menu” key -->“Add slide” -->“Add picture”-->repeat if you need to attach more attachments.
    d_4
    e_4
    You can also add music as attachment if you press “Add music” instead of “Add slide”.

  • Q498 How can I reduce flow for web browsing?
    Please go to menu->"Wap” ->"Settings” ->"Preferences” -> Select Show images “Never”, then the images will not display when you browse internet. 
    You can also go to menu->"Settings” ->"Connectivity” ->"Web” ->"Preferences”->Select Show images “Never”.

     

  • Q499 How can I connect to Wi-Fi?

    Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Wi-Fi” -> Press “Wi-Fi settings” -> Select “Network notification” -> press “menu” key -> “Scan” -> The available Wi-Fi networks will be listed. Press the network which you want to connect, If the connection is successful, the Wi-Fi icon will be shown on the top of the status bar, near the antenna signal icon.

    Please be noted that the Wi-Fi function could be failed if static IP is activated. You can deactivate “Use static IP” by pressing “Menu” key at home screen ->"Settings” ->"Wireless & networks”->Turn on “Wi-Fi” ->Press “Wi-Fi settings” -> press menu key -> “Advanced” -> deactivate “Use static IP”. 
    990_Q18

  • Q500 How can I modify the application on the home screen?

    Please press Right softkey on home screen -> “Edit widgets” -> select the application which you want to add/delete on the home screen. Maximum widget number is 7. You could also select “Reorder widgets” to adjust the applications place.

  • Q501 Why doesn’t my alarm work?

    The alarm will not work if it is inactive. Please set your alarm time in Clock application and then press the alarm icon. If you activate it, the alarm icon will appear on the top of status bar.

  • Q502 Why does my alarm not work?

    Firstly, please be noted that the alarm does not work in power off mode.
    Secondly, please remember to touch the icon  906_Q6_1 after you finish editing your alarm. 
    There will be a green bar under the icon if the alarm is activated successfully. 
    906_Q6_2

  • Q503 How can I attach attachment into MMS?

    The maximum message size for ONE TOUCH 4030D is 300KB. You can follow below steps to check the limitation by pressing   key at home screen -> open “Messaging” -> press   key -> “Settings” -> “Maximum message size”(the size can be edited butupperlimitis 300KB). You can attach any attachment within this size with the following steps:

    1. Press  key at home screen -> “Messaging” -> touch  to create new message ->  touch   key -> select a file which you want to attach in the message;
    c_75

    2. You can also attach more than one attachment with the following steps, but the total size of these attachments should be within 300KB.

    Press  key at home screen -> “Messaging” -> touch  to create new message -> touch  key -> “Slideshow” -> “Slide1” -> touch “” key -> “Add pic” -> select a picture from “File manager” or “Gallery” as you want ->  touch “” key -> “Add slide” -> touch “” key -> “Add pic” -> repeat if you need to attach more attachments.
    c_76
    c_77

    You can also add music as attachment if you press “Add music” instead of “Add slide”.

     

     

  • Q504 How can I use screenshot?
    Users can now share what's on their screens more easily by taking screenshots. Hardware buttons let them snap a screenshot and store it locally. Afterward, they can view, edit, and share the screen shot in Gallery or a similar app.
    Please push power button and Volume down button at the same time for a couple of seconds. You should then see an animation showing you the screenshot, and view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery application. 
    f_43
  • Q505 How can I attach attachment into MMS?

    The maximum message size of ONE TOUCH T'POP is 1024KB. You can attach any attachment within this size by the following steps:

    Compose new message --> touch “Menu” key -->  “Attach” -->  select the file which you want to attach.
    You can also attach more than one attachment by following below steps, but the total size of these attachments should be within 1024KB.
    Compose new message -->  touch “Menu” key -->  “Attach” --> “Slideshow” -->  “Slide 1” -->  Add picture” -->  select the file which you want to attach -->  touch “Menu” key -->  “Add slide” -->  “Add picture” -->  repeat if you need to attach more attachments. e_46
    f_46
    You can also add music as attachment if you press “Add music” instead of “Add slide”.
  • Q506 Is it safe for me to charge my tablet if I the battery is drained?

    If all the power of battery has run out, the T10 will shut down automatically. If you charge it for 10 minutes, the device can run again.

  • Q507 How can I set “face unlock”?
    Please go to menu-> “Settings”-> “Security” -> “Set up screen lock” -> “Face unlock” -> “Set it up” -> “Continue”;
    f_39
    g_31
    Please put your face close to phone screen until your face is captured, there will bem_20 . Click “Continue” and select “Pattern” or “Pin” to set another lock.
    h_35
    i_33
    j_32
    If you also need “eye blink”, you can activate “Liveness check”
    k_29
    When the phone detects your face, it will ask you to blink eye. You blink your eyes and then the phone unlocked.
    If you don’t want to face unlock or the phone fails to detect your face, you can click “X” to use pattern to unlock the phone.
    l_24
  • Q508 Does ONE TOUCH IDOL ULTRA have audio jack?

    No, the device has no audio jack but jack adapter. You can listen to music or radio by connecting the standard USB to the audio jack adapter. 

    d_45
  • Q509 How can I forward incoming call to another phone? (For dual SIM phone)

    Please enter into main menu by pressing key at home screen ->“Phone s_4 ” -> press   key -> “Settings”-> select “SIM1” or “SIM2” -> “GSM call settings” -> “Call forwarding” -> Select the forwarding type which you want -> Input the phone number which you want to forward to and enable it. 
     
     

  • Q510 How can I use screenshot?

    Users can now share what's on their screens more easily by taking screenshots. Hardware buttons let them snap a screenshot and store it locally. Afterward, they can view, edit, and share the screen shot in Gallery or a similar app.
    Please push power button and Volume down button at the same time for a couple of seconds. You should then see an animation showing you the screenshot, and view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery application. 
     

  • Q511 How to Create A New Message?

    SMS stands for "Short Message Service".

    Opening The SMS Application

    To open the SMS application, tap  

     

     

    After the SMS application has opened, your messages will be shown.

     

    To create a new message, tap 

    After you do this, you will see two fields:

     - Recipient: Who you are sending the message to.

     - Message: The message you are sending.

    The screenshot shown below is the recipient field. 

     

     

    The screenshot below is the message field

     

     

     

     

    There are 2 ways to enter the recipient's information.

     - Manually

     - From your contacts

    You can enter the phone number of the recipient manually into the recipient field. 

     

     

    You can also choose the recipient from your contacts by tapping 

    In the message field, type the message you would like to send. 

     

     

    Tip: To make typing easier, you can enable keyboard word suggestions as-you-type, see How to enable the " Word suggestion " feature in Firefox OS.

     

     

  • Q512 Why does my device become a little warm after running long time?

     It is a normal situation that temperature of ONE TOUCH HOME V100 will be a little higher after HD video decoding. But it will return to the normal temperature after stopping device usage for several minutes.

  • Q513 How can I use screenshot?

    Users can now share what's on their screens more easily by taking screenshots. Hardware buttons let them snap a screenshot and store it locally. Afterward, they can view, edit, and share the screen shot in Gallery or a similar app.

    Please push power button and Volume down button at the same time for a couple of seconds. You should then see an animation showing you the screenshot, and view the screenshot in the notification panel or by visiting your Gallery application. 

     

      

  • Q514 Why couldn’t I web browsing

    Please confirm that whether the data is on or off?:

    Go to Menu->Settings->Others->Data->Turn the data on.

  • Q515 Why does my device become a little warm after running long time?

    It is a normal situation that temperature of V101 will be a little higher after HD video decoding. But it will return to the normal temperature after stopping device usage for several minutes.

  • Q516 Where can I check screenshot?

    You can view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery app.

  • Q517 Where can I check screenshot?

    You can view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery app.

    API opened for App integration with notification, e.g. G+ (simply +1 or share), Foursquare (Like, Comment), TuneIn Radio (quickly Favorite, control the playing), etc.

    -Touch-hold a notification to identify the application that created it and turn off notifications from that application if needed, as well as uninstall the application.

  • Q518 Function Instruction—Peel Smart Remote

    This app can help you to control your TV or other household appliances.

     

  • Q519 What should I do if the phone power off automatically during downloading?

    In this case, system will stop but keep the downloading process and “Download” button will become bright. Please charge your phone fully, and press “Download” button to continue the downloading progress.

     

  • Q520 How do I add a new contact manually?

    Of course you can always add contacts in the old way.

    -Tap the plus button, next to settings to get to the add contact screen.

    -Enter a name, number, photo, etc.

    -To save your new contact, tap the Done button in the top right. 

     

     

  • Q521 How do I link a contact to Facebook?

    If you've added a contact and they are also a friend on Facebook, you can link that contact to their Facebook info.

    -Select the contact you want to link.

    -Tap the Link contact button.

    -A list of possible Facebook friend matches will be displayed. Just tap on the correct one and it will be linked. 

  • Q522 Does other phone can be connected to BOOMBAND besides idol X +?

    It can support device which includes BT4.0 like Iphone 4S and up side device, and device with Android 4.3 system.

  • Q523 Where can I check screenshot?

    Open Gallery, press on the 3 lines on the left size top corner, Albums, Screenshot.

     

  • Q524 How can I transfer files by Bluetooth?

    Please press “menu” key at home screen -> “Settings”-> “Wireless & networks” -> Turn on “Bluetooth”. Then please go to main menu -> “File Manager”-> Long press the file which you want to send via Bluetooth -> “Share” ->“Bluetooth” -> Select a device, then the file will be transferred.

  • Q525 Why couldn’t I sign in Internet via URL?

    Please set up your phone’s WAP parameter by selecting profile between Wi-Fi and SIM for your 

    Internet Service.

    Wi-Fi

    Go to Menu -> “Wi-Fi” -> “Turn on Wi-Fi” -> “choose the available Wi-Fi” -> “Options” -> Connect
    After you have connected to the chosen available Wi-Fi, return to Menu -> “Wap” -> “Setting” -> “
    Select profile” -> “select and activate Wi-Fi’.

    SIM

    Go to Menu -> “Wap” -> “Settings” -> “Select profile” -> “Select and activate SIM”
    After the activation of chosen SIM, return to Settings -> “Edit profile” -> choose the same SIM that
    was activated in last step -> select the profile of the activated SIM -> Activate

    For prepaid SIM, please make sure that you have enough load for the browsing.

    If the problem persists, please contact Alcatel repair center for help.

  • Q526 How can I check the version of dashboard and firmware of my modem? How could I upgrade the firmware of my modem?

    Open the dashboard, select “Setting” -> “About”, then you can get the dashboard version.
    Open the dashboard, select “Setting” -> “Diagnostics”, then you can get the firmware version.
    You can contact our repair center for help if you want to upgrade the firmware of your modem.

  • Q527 Why does my phone show ‘Network key?’ or ‘Reset Key?’?

    Network Key is from your service provider. It appears when you want to use SIM card from another service provider. If you don’t know the right Network Key, please contact your service provider.
    For some service providers, if you have input wrong Network Key above certain times, your phone will be SIM locked and your phone screen will show ‘SIM card locked! Please contact operator! Reset key?’. In this case, even the original operator’s SIM card can not be used. Please contact your service provider for help.

  • Q528 How can I forward or copy a message?

    Please long press the message and then a list of options will appear on the screen. You can choose the option by touching it.
    1_5 

  • Q529 How can I transfer files by Bluetooth?

    Please press “menu” key at home screen -> “Settings” ->“Wireless & networks” -> Turn on “Bluetooth”. Then please go to main menu -> “File Manager”-> Long press the file which you want to send via Bluetooth -> “Share”->“Bluetooth” ->”Scan for devices”->-> Select a device from the “Bluetooth devices” list after scanning, then the file will be transferred.

  • Q530 Why does it show “Update 4” when I check firmware?

    Please note that this “update4” is our background system defined data. It’s just the firmware name which doesn’t mean that you need to update 4 times. 

  • Q531 What is Network Key, Reset Key?

    Network Key is from your service provider. It usually appears when you want to change the service provider company. Don't try to input it if you don't know the right Network Key, please contact service provider and ask them to help you with it.
    For some service provider, if you had input wrong Network Key above certain times, your phone will be SIM locked, your phone screen will show 'SIM card locked! Please contact operator! Reset key?' If you saw these words, it means even you insert available operator's SIM card, you can't use your phone normally. Please contact your phone service provider and ask them to help you with it.

     

  • Q532 How should I set up email account and use the email function?

    Firstly, please go to menu -> “Applications”-> “Email” -> “Create” ->Yes;
    Secondly, please input your “Email/Display name/Password”, select “Data account” and input “Account name” -> “Save” -> input “Protocol/Incoming Server/Outgoing Server” -> “Save”;
    Thirdly, please select “Yes” when it asks “Do you want to launch security settings?” -> Input “Incoming mail” content ->input “Outgoing mail” content -> “Save” ->edit “Check interval/Max. downld. Size /Retrieve amount/Auto signature etc” -> “Save”. Please note that “maximum download size” and “retrieve amount” can’t exceed 300.

    You can ask your email service provider for detail setting requirement.
    Note:
    1. Some email services can’t be used for free, such as Yahoo! Mail.
    2. Word, PPT, Excel attachments are not supported.
    3. Alcatel phones can’t apply for a new email account. Please make sure to apply an email account on PC before you use Alcatel phone to log in email.

  • Q533 Why couldn’t I switch on the phone after using One Touch Upgrade?

    It might take longer time than normal to switch on the phone after using One Touch Upgrade. Please long press the switch on key to check again.
    If it still doesn’t work, please take off the battery, then insert it to check again.
    If the problem persists, please try to upgrade your mobile phone’s software by One Touch Upgrade again.
    If you still can not switch on the phone, please contact the Alcatel Contact Center according to the country you are located.

  • Q534 How can I transfer files by Bluetooth?

    Please press “Menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Bluetooth”. Then please go to main menu -> “File Manager” -> Long press the file which you want to send via Bluetooth -> “Share” -> “Bluetooth” -> Select a device to pair with, then the file will be transferred.

  • Q535 Why doesn’t my earphone work properly?

    One touch 918 has refined design in earphone connector which can only be compatible with the original earphone. Please use the original earphone. 

  • Q536 How can I transfer files by Bluetooth?

    Please press “menu” key at home screen--> “Settings” -->“Wireless & networks” -->Turn on “Bluetooth”. Then please go to main menu --> “File Manager” --> Long press the file which you want to send via Bluetooth --> “Share” -->“Bluetooth” -->Select a device, then the file will be transferred.

  • Q537 How can I transfer files by Bluetooth?
    Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Bluetooth”. Then please go to main menu -> “File Manager” -> Long press the file which you want to send via Bluetooth -> “Share” -> “Bluetooth” -> Select a device, then the file will be transferred.

     

  • Q538 How can I activate voice assist dialing?

    Voice assist dialing is a function to evoke voice when you press any number from 0 to 9 on the idle screen so as to avoid mistaken dialing. Please go to the main menu-> “Settings” -> “Sound”-> “Voice Assist Dialing -> “On”.

  • Q539 How can I use black list?

    Black list is a function to filter calls and messages from some contacts you set. Please go to menu->"Black list”->"Options”->"Add”->Add a phone number in the list->"OK”-> “Options”->"Settings”-> “Change filter type”-> Select “Filter incoming call"or “Filter SMS” or both. Then this number’s call or message will be filtered.

  • Q540 How can I reduce flow for web browsing?

    Please go to menu -> “Wap” -> “Settings” -> “Preferences” -> Select Show images “Never”, then the images will not display when you browse internet. You can also go to menu -> “Settings” -> “Connectivity” -> “Web” -> “Preferences” -> Select Show images “Never”.

  • Q541 Where can I check screenshot?

    You can then view the screenshot by tapping on the thumbnail in the notification tray or visiting your Gallery application.

  • Q542 How can I connect to Wi-Fi?
    Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also show on the top of the idle interface, near the antenna signal icon.

     

  • Q543 How can I add/delete the application on the home screen?

    You can add/move the applications on home screen in the following two ways:
    1. Long press home screen or press 818_Q9 , choose items: Add Widgets / Shortcuts, then click the application which you want to add on the home screen.
    2. Press the application icon for about 2 seconds, then the icon will be moved on home screen. 
    If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ?press the red “X” and done?the application icon will be deleted from the home screen.

  • Q544 Why couldn’t I sign in to Internet Website via URL?

    Please set up your phone’s WAP parameter by selecting profile between Wi-Fi and SIM for your Internet Service.

    Wi-Fi

    Go to Menu -> “Wi-Fi” -> “Turn on Wi-Fi” -> “choose the available Wi-Fi” -> “Options” -> Connect

    After you have connected to the chosen available Wi-Fi, return to Menu -> “Wap” -> “Setting” -> “Select profile” -> “select and activate Wi-Fi’.

    SIM

    Go to Menu -> “Wap” -> “Settings” -> “Select profile” -> “Select and activate SIM”

    After the activation of chosen SIM, return to Settings -> “Edit profile” -> choose the same SIM that was activated in last step -> select the profile of the activated SIM -> Activate



    For prepaid SIM, please make sure that you have enough load for the browsing.

    If the problem persists, please contact Alcatel repair center for help. 

  • Q545 How can I set up my email account by Wi-Fi?

    1. Please go to Menu, then click “Email” --> input your Email account --> “Options” --> “Next” --> choose your Protocol -->“Options” -->“Next”  --> “Data account” --> "Option" --> Change data account -->Select “Wi-Fi” and save it. 
    2. Go to Menu, then click “Wi-Fi” --> “Options” --> “Refresh” --> Select the network that you want to connect in the list--> “Options” --> “Connect”. Please enter the password if the chosen Wi-Fi is not free. 
    3. You can see the WIFI icon shown on the top of the idle screen when you browse you email.

  • Q546 How can I transfer files by Bluetooth?

    Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Bluetooth”. Then please go to main menu -> “File Manager” -> Long press the file which you want to send via Bluetooth ? “Share” ? “Bluetooth” ? Select a device, then the file will be transferred.

  • Q547 Why couldn’t I see the SD card on PC?
    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for One Touch 909/910 is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Turn on USB storage”, then you can access your SD card on PC.
    909_910_Q9

     

  • Q548 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for One Touch 909/910 is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Turn on USB storage”, then you can access your SD card on PC.
    909_910_Q9

  • Q549 How can I transfer files by Bluetooth?

    Please press “Menu” key at home screen --> “Settings” --> “Wireless & networks” --> Turn on “Bluetooth”. Then please go to main menu --> “My Files” -->Long press the file which you want to send via Bluetooth--> “Send” --> “Bluetooth” --> “Scan for devices”-> Select a device from the “Bluetooth devices” list after scanning, then the file will be transferred.

  • Q550 How can I know that the phone is upgraded successfully?

    Your handset status bar will show “upgrade successful” after upgrading successfully.
    In order to avoid missing another new software package, it is suggested to check update again by going to “Settings”-->“About phone”-->“System updates”--> “Check for update” so as to make sure your handset is installed with the latest software version.

  • Q551 How can I reduce flow for web browsing?

    Please go to menu > “Wap” > “Settings” > “Preferences” > Select Show images “Never”, then the images will not display when you browse internet.

    You can also go to menu > “Settings” > “Connectivity” > “Web” > “Preferences” > Select Show images “Never”.

  • Q552 How can I transfer data between phone and PC?

    There are two methods to transfer data between phone and PC:
    Method 1: By using USB cable
    1.If you want to transfer data between memory card and PC, please connect your phone to PC via user data cable; select “Mass storage” from your phone, a removable disk will then appear in your computer. Now you could transfer data between memory card and PC.
    14_3  
    2.If you want to transfer data between phone memory and PC, please power off your phone, then connect your phone to PC via user data cable; you will find two removable disks in your computer, one is phone memory, the other is memory card. Now you could transfer data among PC, phone memory and memory card. 
    15_3  
    Method 2:  By using PC suite
    1.Take V7.0.10 for example. Open PC suite->connect your phone to PC via user data cable ->select “Com port” on phone screen, you will see “connected” status on PC suite->Select “Multimedia”
    16_7  
    2.Transfer data from PC to phone: Select a folder-> right-click the file and select “Copy from folder”. 
    17_3Select a file you want to transfer, click “OK”.
    18_4 
    Then the file will be transferred to your phone.
    19_3
    3. Transfer data from your phone to PC: select a file-> right-click the file ->"Copy to folder”
    20_3
     Select a place that you want to transfer to; click “OK”, then the file will be transferred from your phone to PC. 
    21_3

  • Q553 Can I use the phone without an SD card?

    Yes, the phone can be used without inserting an SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.

  • Q554 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for ONE TOUCH 960C is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Turn on USB storage”, and then you can access your SD card on PC.
    f_14

  • Q555 How can I add a shortcut on desktop?

    Press the application icon for about 2 seconds, the icon will then be displayed and moved to home screen as your finger moves. 
    If you want to delete the short cut in the idle interface, please press the icon in the idle interface for about 2 seconds, a red cross will display near the icon. Press the red cross and “Done” on the bottom of the idle interface, the shortcut will be deleted.

  • Q556 How can I browse the web by Wi-Fi?

    You can use Wi-Fi to browse the web in the following two ways: 
    • Browse the web by Wap 
    In idle interface, press “Wap” → “Settings” → “Select profile” → “Wi-Fi preferred” or “Wi-Fi” → “OK” (left soft key). Then press “ Edit profile” → “Wi-Fi” → “Create” → enter profile name and homepage → “Done”. 
    • Browse the web by Opera without any setting

  • Q557 How can I transfer files by Bluetooth?

    Please enter into main menu by pressing i_22  key at home screen or press k_20  key-> “Settings”->“WIRELESS & NETWORKS”->Turn on “Bluetooth”. Then please go to main menu->“File Manager”->Long press a file which you want to send via Bluetooth->“Share”->“Bluetooth”->“Scan for devices”->Select a device from the “Bluetooth devices” list after scanning, then the file will be transferred.

    a_42

  • Q558 How can I transfer files by Bluetooth?

    Please enter into main menu by pressing i_22  key at home screen-->“Settings” --> “WIRELESS & NETWORKS” --> Turn on “Bluetooth”. Then please go to main menu -->“File Manager” -->Long press a file which you want to send via Bluetooth --> “Share” --> “Bluetooth” -->“Scan for devices”-> Select a device from the “Bluetooth devices” list after scanning, then the file will be transferred.
    l_19

  • Q559 How can I transfer files by Bluetooth?

    Please press “menu” key at home screen -->“Settings” -->“Wireless & networks” --> Turn on “Bluetooth”. Then please go to main menu -->“File Manager” -->Long press the file which you want to send via Bluetooth -->“Share” -->“Bluetooth” -->“Scan for devices”-> Select a device from the “Bluetooth devices” list after scanning, then the file will be transferred.

  • Q560 How can I add/delete the application on the home screen?

    You can add the applications on home screen in the following two ways:
    1. Long press home screen or press 818_Q9 , choose items: Add Widgets /   Shortcuts, then click the application which you want to add on the home screen.
    2. Press the application icon for about 2 seconds, then the icon will be moved on home screen.

    If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ?press the red “X”?the application icon will be deleted from the home screen.

  • Q561 How can I transfer files by Bluetooth?

    Please press “menu” key at home screen -> “Settings” -> “Wireless & networks” -> Turn on “Bluetooth”. Then please go to main menu -> “File Manager” -> Long press the file which you want to send via Bluetooth -> “Share” -> “Bluetooth” -> Select a device, then the file will be transferred.

  • Q562 How should I set up email account and use the email function?

    Following are the steps to configure email service on you mobile. We take Google Mail for example. 
    1. Please go to menu, press “Email” -> “Create”.
    2. Please input your Email account and Password, then select your Data account.
    3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.


    Note:
    1?Some email services can not be used for free, such as Yahoo! Mail.
    2?Word, PPT, Excel attachments are not supported.

  • Q563 How can I forward incoming call to another phone?

    Please press “menu” key at home screen  ->  “Settings”    ->"Call settings”  ->"Call forwarding”       ->"Always forward”  ->"  Input the phone number which you want to forward to and enable it.

  • Q564 How can I transfer files by Bluetooth?

    Please enter into main menu by pressing  key at home screen -> “Settings” -> “WIRELESS & NETWORKS” -> Turn on “Bluetooth”. Then please go to main menu -> “File Manager” -> Long press a file which you want to send via Bluetooth -> touch “” key -> “Share” -> “Bluetooth” -> “Scan for devices” -> Select a device from the “Bluetooth devices” list after scanning, then the file will be transferred.
    c_78

  • Q565 Where can I check screenshot?

    You can view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery app.

  • Q566 How can I transfer files by Bluetooth?

    Please press “Menu” key at home screen --> “Settings” --> “Wireless & networks” --> Turn on “Bluetooth”. Then please go to main menu --> “File Manager” --> Long press the file which you want to send via Bluetooth --> “Share” --> “Bluetooth” --> “Scan for devices”-> Select a device from the “Bluetooth devices” list after scanning, then the file will be transferred.

  • Q567 How much capacity does my tablet have? And how much is for the APP storage of my tablet?

    The internal storage of T10 is 2.13GB and the available APP storage is 445MB.

  • Q568 How can I attach attachment into MMS?

    The maximum message size for ONE TOUCH SCRIBE EASY can be checked by opening “Messaging” -> press  key -> “Settings”-> “Maximum message size”. You can attach any attachment less than this size with the following steps:
    1. Enter into main menu-> “Messaging” -> touch l_16 to create new message -> touch m_12 key -> select a file type and then select a file which you want to attach in the message;


    2. You can also attach more than one attachment with the following steps, but the total size of these attachments should be less than maximum message size.
        Enter into main menu-> “Messaging” -> touch l_16 to create new message -> touch m_12 key ->“Slideshow” -> “Slide 1” -> “Add picture” -> select a file which you want to attach -> touch  key -> “Add slide” -> “Add picture” -> repeat if you need to attach more attachments.

    You can also add music as attachment if you press “Add music” instead of “Add slide”.

  • Q569 Where can I check screenshot?

    You can view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery app.

  • Q570 How to enable the "Word suggestion" feature in Firefox OS?

    Word suggestion is a feature of Firefox OS which can predict and suggest words as you are typing. We will show you how to enable the "Word suggestion" feature.

    1)Launch the "Settings" application on your phone by tapping 

    2)  Scroll down the menu to the "Personalization" section, find and tap it. 

     

    3)  Check the "Word Suggestion" option: 

     

    After you have finished typing your message, tap the   button to send it.

    You will be taken to a thread that contains all messages between you and the recipient. Beside your sent messages you may see a spinning circle (). The spinning circle lets you know that the message is being sent. 

     

     

  • Q571 Where can I check screenshot?

    You can view the screenshot by tapping on the thumbnail in the notification tray or by visiting your Gallery app.

  • Q572 Why couldn’t my mobile be switched on?

    The failure could relate to the phone, the battery or the charger. Please perform the following steps:

    Make sure you are using Alcatel’s battery and charger, which are compatible with your phone model.

    Take out the battery and put it back, following the instructions in the user’s guide.

    Charge the phone with the Alcatel charger for several minutes and then check whether the phone can turn on. If you haven’t used your mobile phone for long time, the battery might be deeply discharged. It will take up to 30 mins to activate the battery. In this case, please wait at least for 30 minutes and check again.

    If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try using them.

    If the problem still persists, please try to make factory data reset on your phone 

    If the problem still can’t be solved, please bring your phone to Alcatel repair center according to the country you are located in.

     

  • Q573 How can I use notification Bar?

    Notifications report the arrival of new messages, calendar events, and alarms, as well as on-going events, like, when you have configured your phone as a Wi-Fi hotpot.

          

    When you receive a notification, its icon appears in the top left corner of the screen. You may also hear a sound notice depending on your sound setting. With the notification bar, you can:

    -See your notifications by swiping your finger down from the top of the screen.

    -Respond to a notification by touching it.

    -Dismiss a notification bar by swipe it sideways.

    -Dismiss all event-based notifications by touching the   in the top right corner of screen.Some on-going notifications may remain.

    -Access to quick settings by touching  , and then you can access more settings by touching the icon  at the top of list.

    -Expand or collapse the notifications with a finger gesture to pull the notification down like a curtain. Then news with photos and headlines can be displayed completely in the notification. So more new information can be shown in the new notification.

    -Call or SMS back directly from notification, and even hang up the call.

    -Gmail notifications with new emails display.

    -Calendar notification and email to all attendees with an embedded quick response to notify them something.

  • Q574 How can I use notification Bar?

    Notifications report the arrival of new messages, calendar events, and alarms, as well as on-going events, like, when you have configured your phone as a Wi-Fi hotpot.

          

    When you receive a notification, its icon appears in the top left corner of the screen. You may also hear a sound notice depending on your sound setting. With the notification bar, you can:

    -See your notifications by swiping your finger down from the top of the screen.

    -Respond to a notification by touching it.

    -Dismiss a notification bar by swipe it sideways.

    -Dismiss all event-based notifications by touching the   in the top right corner of screen.Some on-going notifications may remain.

    -Access to quick settings by touching  , and then you can access more settings by touching the icon  at the top of list.

    -Expand or collapse the notifications with a simple two-finger gesture to pull the notification down like a curtain. Then news with photos and headlines can be displayed completely in the notification. So more new information can be shown in the new notification.

    -Call or SMS back directly from notification, and even hang up the call.

    -Gmail notifications with new emails display.

    -Calendar notification and email to all attendees with an embedded quick response to notify them something.

     

  • Q575 What can I do when a warning “the tablet stops charging” pops up?

    The warning is a normal recommendation message and not harmful to battery or tablet, tablet will start recharging once returning to normal temperature.

    You can follow below actions to make tablet return to normal temperature:

    -It is suggested not to expose your tablet in the sunshine for  long time;

    -Close large power consumption applications, such as music , chatting applications, GPS application, 3D gaming, video streaming etc.;

    -Reduce the brightness of screen to lower the temperature

  • Q576 How can I know that the phone has been upgraded successfully?

    Your handset status bar will show “Firmware upgrade succeeded” after upgrading.

     

    In order to avoid missing another new software package, it is suggested to check update again by following steps:

    Please press “menu” key at home screen  select  System Updates  then  “Check for updates” . Or go to “Settings”  select  “About phone” press on  “System Updates” and  “Check for updates” again to check whether there are other updates. If yes, please update again; if there is no other updates package, it means your phone software version is the latest one.

     

  • Q577 How do I delete a contact?

    -Tap the contact you want to delete.

    -Tap the edit contact button in the upper-right  . 

    -Scroll down to the bottom of the screen, tap Delete Contact and then Remove. 

     

  • Q578 Why couldn’t my phone search the Boomband when matching?

    If the Boom band Bluetooth radio isn’t founded while phone searching, please make sure whether the Boomband still has power and it’s in activated state and hasn’t been connected to the other phone. Then bring the BOOMBAND near your phone. If above methods couldn’t help, please turn off Bluetooth for certain seconds then restart it.

  • Q579 How can I use notification Bar?

    You need to scroll down from the top where the clock is located. It will display the different options:

    *Quick Settings

    *Basic Settings

    *Notifications

     

  • Q580 Why doesn’t my earphone work properly?

    Alcatel Android phones have refined design in earphone connector which can only be compatible with the original earphone. Please use the original earphone. 

  • Q581 How can I transfer files by Bluetooth?

    Firstly please go to the Menu and activate the Bluetooth,
    Secondly please go to the Menu -> “File Manager” -> Select a folder -> “Options” -> “Mark” -> Select the
    file which you want to send via Bluetooth -> “Options” -> “By Bluetooth” -> “Search” -> Select a device
    -> “Pair”.

  • Q582 Why is the internet speed so slow when I connect to internet via modem?

    The signal strength impacts the internet speed directly. Weak signal always leads to low internet speed. Please try to use your modem in another place. If the problem persists, please contact your operator/service provider for help. 

  • Q583 Why I can't make outgoing call, I can't receive incoming call?

    It maybe problem of the phone, network, or your settings, Please perform the following checks:
    Make sure you have dialed a valid number and press the pick up call key.
    Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable.
    Check your subscription's status with your service provider.
    If the problem persists, please try the following steps:
    Check if you had activated call barring. 'Call barring' means you had barred some out-going call (All calls, All calls except those in SIM contacts, International calls, International except home) or incoming call (All calls, All calls except those in SIM contacts, Roaming). If you had activated, please cancel it.
    Check if you had activated flight mode. 'Flight mode' means you had disconnected with service provider, and you will not be able to make out-going call and can't receive call. If you had activated, please cancel it.
    Check if you had activated 'call forwarding'. It is possible that your incoming calls will be forwarded directly to your voicemail or other phone. If you had activated, please cancel it.
    If the problem still can't be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located.

  • Q584 Why doesn’t my earphone work properly?

    ONE TOUCH 916 has refined design in earphone connector which can only be compatible with the original earphone. Please use the original earphone. 

  • Q585 How can I know that the phone is upgraded successfully?

    Your handset status bar will show “upgrade successful” after upgrading.
    In order to avoid missing another new software package, it is suggested to check update again by going
    to “Settings”à “About phone”à “System updates”à “Check for updates” so as to make sure your handset
    is installed with the latest software version.

  • Q586 I can't make outgoing call, I can't receive incoming call.

    It maybe problem of the phone, network, or your settings, Please perform the following checks:
    1. Make sure you have dialed a valid number and press the pick up call key.
    2. Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable.
    3. Check your subscription's status with your service provider.
    If the problem persists, please try the following steps:
    1. Check if you had activated call barring. 'Call barring' means you had barred some out-going call (All calls, All calls except those in SIM contacts, International calls, International except home) or incoming call (All calls, All calls except those in SIM contacts, Roaming). If you had activated, please cancel it.
    2. Check if you had activated flight mode. 'Flight mode' means you had disconnected with service provider, and you will not be able to make out-going call and can't receive call. If you had activated, please cancel it.
    3. Check if you had activated 'call forwarding'. It is possible that your incoming calls will be forwarded directly to your voicemail or other phone. If you had activated, please cancel it.
    If the problem still can't be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located.

  • Q587 How can I transfer files by Bluetooth?

    Firstly please go to the Menu-> “Tools”-> “Bluetooth”-> activate the Bluetooth and enter into “Device list” to search other device-> Select a device > “Pair” > select “Yes” to match ->select “Pair” on the other selected device, then two devices pair with each other successfully;
    Secondly please go to the Menu > “My files” > select a file which you want to send via Bluetooth > “Options” > “Send” > “By Bluetooth” > select the paired device >OK > Select “Accept” on the other device > then the file will start transferring.

  • Q588 Why couldn’t my PC detect handset after One Touch Upgrade Q version (OUT Q) is successfully installed on PC?

    Please power on your phone, connect it to your PC and check whether the driver is on “Device Manager” by accessing to “My computer” ->”Properties” -> “Hardware” -> “Device Manager”

    a_4

    b_4

    If you can find “Alcatel Composite ADB interface MI01” only, not “ALCAEL HS-USB Android DIAG 9018”, please refer to the following steps to solve it.


    Step1. We take OTUQ1.9.0 for example. Please uninstall all OTUQ applications by clicking “Start” at the left bottom of your PC -> “Programs” -> “One Touch Upgrade Q1.9.0” -> “Uninstall One Touch Upgrade Q1.9.0”

    c_4


    Step2. Please make sure the handset is fully charged and power on, then connect handset to PC with USB cable.

    Step3. Uninstall ADB driver by clicking it in “Device Manager” -> “Uninstall” -> OK

    d_3

    Step4. Remove the handset from PC;
    Step5. Restart the computer;
    Step6. Install OTUQ1.9.0 or higher version OTUQ again.
    Step7. Connect the handset (fully charged) to PC under power on mode;
    PC will automatically scan the driver. If the driver has been installed successfully, “Device Manager” will indicate “Alcatel HS-USB Android DIAG 9018” in “Ports” like the picture as below; If PC prompts you to install ADB driver, please ignore it as what OTUQ needs is “Alcatel HS-USB Android DIAG 9018”, not ADB driver. Then you can run OUT Q now.

    e_3

    Step8. If you can’t find “Alcatel HS-USB Android DIAG 9018” in “Device manager”, please install the driver according to the following steps manually;

    Step9. Connect your phone to PC under power on mode, PC will pop up “Hardware Update Wizard” as below picture, please select “Install from a list or specific location (Advanced)” and click “Next”;

    f_2


    Step10. According to your PC operating system, select the driver from the location: “C:\One Touch Upgrade Q 1.9.0\usb_driver\installdriver”.

    g_1



    h_2


    Step11. If the system pop-up below message, it means the driver has been installed successfully. OTUQ can be run now.

    i_1

     

  • Q589 Why doesn’t my earphone work properly?

    ONE TOUCH 903 has refined design in earphone connector which can only be compatible with the original earphone. Please use the original earphone. 

  • Q590 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for One Touch 918 is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Turn on USB storage”, and then you can access your SD card on PC.
    918_Q11

  • Q591 Why doesn’t my earphone work properly?

    ONE TOUCH 985 has refined design in earphone connector which can only be compatible with the original earphone. Please use the original earphone. 

  • Q592 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for One Touch 908 is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please choose “Mount”, then you can access your SD card on PC.

  • Q593 Why couldn’t I end a call if I enter some numbers onto the screen during the call?

    If you enter some numbers during a call, you need to clear all the numbers before you end the call. Long pressing the end key is a fast way to clear the numbers.

  • Q594 Why does my phone crash when I use facebook?

    In this case, please upgrade your phone with one of the following two methods:
    1. Please upgrade your phone to the latest software version with one touch upgrade which can be downloaded from the following website:
     http://www.alcatelonetouch.com/global-en/support/download/ot-810.html
    2. Please go to “Menu”--> “Settings” --> “Check software update” --> "Download”--> "Install” to upgrade your phone. If there is no other update package, it means your phone software version is the latest one. Please make sure your phone network is available before you upgrade your phone.

  • Q595 Why I could not change wallpaper after dragging Wallpaper Viewer icon to the desktop and short pressing the wallpaper?

    Please long press “Wallpaper Viewer” area to change wallpaper, short press arrow to browse pictures.
    13

  • Q596 Why couldn't I sign in to Internet Website via URL?

    Please set up your phone’s WAP parameter by selecting profile between Wi-Fi and SIM for your Internet Service. Wi-Fi Go to Menu -> Wi-Fi -> Turn on Wi-Fi -> choose the available Wi-Fi -> Options -> Connect After you have connected to the chosen available Wi-Fi, return to Menu -> Wap -> Setting -> Select profile -> select and activate Wi-Fi SIM Go to Menu -> Wap -> Settings -> Select profile -> Select and activate SIM After the activation of chosen SIM, return to Settings -> Edit profile -> choose the same SIM that was activated in last step -> select the profile of the activated SIM -> Activate For prepaid SIM, please make sure that you have enough load for the browsing. If the problem persists, please contact Alcatel repair center for help.

  • Q597 How could I use notification Bar?
    There are several improvements that Google has done to the Notification Bar in Android 4.0. 
    1.It can now be pulled down from the Lock Screen.
    2.You can discard items from the list of notifications by simply flicking an item to the right.
    3.You can access your settings from notification bar easily.
    4.You can also directly control music playback right on the Notification Bar

    Notifications report the arrival of new messages, calendar events, and alarms, as well as on-going events, like, when you have configure your phone as a Wi-Fi hotpot.       
    When you receive a notification, its icon appears in the top left corner of the screen. You may also hear a sound notice depending on your sound setting. With the notification bar, you can:
    1.See your notifications by swipe your finger down from the top of the screen.
    2.Respond to a notification by touching it.
    3.Dismiss a notification bar by swipe it sideways.
    4.Dismiss all notifications by touching the X in the top right corner of screen.
    5.When the list of notifications is open, you can also access to your settings by touching the icon e_31 at the top of list.
     
  • Q598 How should I set up email account and use the email function?

    Following are the steps to configure email service on you mobile. We take Google Mail for example.
    1. Please go to menu, press “Email” -> “Create” -> Select your Email account type.
    2. Please input your Email account and Password, then select your Data account.
    3. Please choose the Email account you created, and then press “Options”-> “Edit account”-> input the “Incoming Server” and “Outgoing Server”. Then you should go to “Advanced settings” to input the other parameters, such as “Incoming Port”, “Outgoing Port”. You can ask your email service provider for detail setting requirement.
    Note:
    1. Some email services can’t be used for free, such as Yahoo! Mail.
    2. Word, PPT, Excel attachments are not supported.
    3. Alcatel phones can’t apply for a new email account. Please make sure to apply an email account on PC before you use Alcatel phone to log in email.

  • Q599 Why does the phone display ‘Format not supported’ when I add a news?

    Firstly please check whether the URL address used is correct. Currently OT-800 supports RSS2.0, RSS1.0 and RSS0.9. Other formats are not supported.

  • Q600 How should I set up email account and use the email function?

    Following are the steps to configure email service on you mobile. We take Google Mail for example. 
    1. Please go to menu, press “Email” -> Press  818_Q11?-> Select your Email account type.
    2. Please input your Email account and Password, then select your Data account.
    3. Please choose your “Protocol” and input the “Incoming Server” and “Outgoing Server”. Then you should input other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
    Note: Some email services cannot be used for free, such as Yahoo! Mail.

  • Q601 How should I set up email account and use the email function?

    Following are the steps to configure email service on you mobile. We take Google Mail for example. 

    1. Please go to menu, press “Email” -> “Create”.

    2. Please input your Email account and Password, then select your Data account.

    3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.

    Note:

    1?Some email services can not be used for free, such as Yahoo! Mail.

    2?Word, PPT, Excel attachments are not supported.

  • Q602 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for One Touch 908 is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please choose “Mount”, then you can access your SD card on PC.

  • Q603 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage”->"Turn off”.
    909_910_Q10

  • Q604 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” ->"Turn off”.
    909_910_Q10

  • Q605 Why doesn’t my earphone work properly?
    ONE TOUCH 988 has refined design in earphone connector which can only be compatible with the original earphone. Please use the original earphone. 

     

  • Q606 What should I do if the phone pops up the “Lower Battery Power” dialogue box?

    Usually the system will pop up a message to remind you of charging handset if your battery power is less than 30%.
    If your handset power off during installing, please charge your handset fully then press “Menu” key at home screen --> “Settings” -->“About phone”-->“System updates” -->“Install”.

  • Q607 How can I add/delete the application on the home screen?

    You can add/move the applications on home screen in the following two ways:

    1. Long press home screen, choose items: Add Widgets / Shortcuts, then click the application which you want to add on the home screen.

    2. Press the application icon for about 2 seconds, then the icon will be moved on home screen.

    If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ?press the red “X” and done?the application icon will be deleted from the home screen.

  • Q608 Why couldn’t I make outgoing call and receive incoming call?

    It may be the problem of the phone, network, or your settings. Please perform the following checks:
    1. Make sure you have dialed a valid number and press the pick up call key.
    2. Make sure your mobile phone is connected to a network, and the network is not overloaded or unavailable.
    3. Check your subscription status with your service provider.
    If the problem persists, please try the following steps:
    1. Check if you had activated call barring. 'Call barring' means you had barred some out-going call (All calls, All calls except those in SIM contacts, International calls, International except home) or incoming call (All calls, All calls except those in SIM contacts, Roaming). If you had activated, please cancel it.
    2. Check if you had activated flight mode. 'Flight mode' means you had disconnected with service provider, and you will not be able to make out-going call and can't receive call. If you had activated, please cancel it.
    3. Check if you had activated 'call forwarding'. It is possible that your incoming calls will be forwarded directly to your voicemail or other phone. If you had activated, please cancel it.
    If the problem still can't be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located.

  • Q609 Why does deviation happen sometimes when I click the phone screen?

    The phone might have deviation after using for some time. In this case please calibrate the touch panel by using the built-in TScalibration program. You can press the Alt and Enter keys on the QWERTY keypad to activate the TScalibration program. 
    It is suggested to use a point-touch pen (pitch pen/stylus) for calibration. Please be noted that a sharp point with big force might damaged the touch panel.

  • Q610 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” ->“Turn off USB storage”.
    g_11

  • Q611 How can I lock the keypad?

    You can lock the keypad in the following two ways: 
    • In the menu interface, press “Settings” → “Phone settings” → “Auto lock”, then choose “30 sec” or “1 min”. If you choose “Off”, the keypad will not be locked automatically. 
    • Press the power on key to lock the keypad.

  • Q612 How can I identify whether Wi-Fi works or GPRS works when browsing the web?

    An E icon displays on the top of idle interface when GPRS works. A Wi-Fi icon displays on the top of the idle interface when Wi-Fi works.

  • Q613 Why doesn’t my earphone work properly?

    ONE TOUCH 993 has refined design in earphone connector which can only be compatible with the original earphone. Please use the original earphone.

  • Q614 How can I connect the phone to the computer as an USB mass storage?

    You can connect the phone to the computer, and then the phone will pop up the notification as below, please press “Mount”. Your computer will appear two storage disks, the one is internal storage, and the other one is the SD card storage. 
    m_15
    n_13

  • Q615 Why doesn’t my earphone work properly?

    ONE TOUCH 991 has refined design in earphone connector which can only be compatible with the original earphone. Please use the original earphone.

  • Q616 How can I set my incoming call ringtone?

    Please press “menu” key at home screen->"Settings” ->"Phone settings” ->"Profiles”->"General”->"Ringtone”->Select the ringtone you want to set.
    You can also go to main menu->"File Manager”-> find a mp3 file which you want to set as your incoming call ringtone -> press “menu” ->"Set as ringtone”.

  • Q617 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for OT-890 is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. choose “Mount”, then you can access your SD card on PC.


  • Q618 Why couldn’t I send/receive Emails?

    Please set up your phone’s Email parameter by selecting profile for your Email Service.

    Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> GPRS -> select the profile of chosen SIM -> Save

    For prepaid SIM, please make sure that you have enough load for this service application.

  • Q619 How can I attach attachment into MMS?

    The maximum message size of 906 series phones is 300KB. You can attach any attachment within this size by following below steps:
    Create a new message ->   touch “Menu” key  ->  “Attach” ->   select the file which you want to attach.
    You can also attach more than one attachment by following steps, but the total size of these attachments should be within 300KB.
    Create a new message  ->  touch “Menu” key  ->  “Attach”   -> "Slideshow” -> "Slide 1”   -> "Add picture”  ->  select the file which you want to attach  ->   touch “Menu” key   ->  “Add slide”    -> "Add picture”  ->  repeat if you need to attach more attachments.

    906_Q8_1 
    906_Q8_2
    You can also add music as attachment if you press “Add music” instead of “Add slide”.

  • Q620 How can I connect the phone to the computer as USB storage?

    You can connect the phone to the computer with USB cable, and then the phone will pop up the notification as below, please press “Mount”. Your computer will appear a removable storage disk, which is SD card storage.
    c_79

  • Q621 How can I use notification Bar?
    There are several improvements that Google has done to the Notification Bar in Android 4.1.
    1It can now be pulled down from the Lock Screen.
    2You can discard items from the list of notifications by simply flicking an item to the right.
    3You can access your settings from notification bar easily.
    4You can also directly control music playback right on the Notification Bar
    5Be Expandable
    6Be actionable
    Notifications report the arrival of new messages, calendar events, and alarms, as well as on-going events, like, when you have configured your phone as a Wi-Fi hotpot.
     
    When you receive a notification, its icon appears in the top left corner of the screen. You may also hear a sound notice depending on your sound setting. With the notification bar, you can:
    1See your notifications by swiping your finger down from the top of the screen.
    2Respond to a notification by touching it.
    3Dismiss a notification bar by swipe it sideways.
    4Dismiss all notifications by touching the X in the top right corner of screen.
    5Access to your settings by touching the icon g_34at the top of list when the list of notifications is opened,
    6Expand or collapse the notifications with a simple two-finger gesture to pull the notification down like a curtain. So news with and photos and headlines can be displayed completely in the notification. So more new information can be shown in the new notification.
    7Call or SMS back directly from notification, and even hang up the call.  
    8Gmail notifications with new emails display.
    9Calendar notification and email to all attendees with an embedded quick response to notify them something.
    10API opened for App integration with notification, e.g. G+ (simply +1 or share), Foursquare (Like, Comment), TuneIn Radio (quickly Favorite, control the playing), etc.
    h_38
    11Touch-hold a notification to identify the application that created it and turn off notifications from that application if needed, as well as uninstall the application.
  • Q622 Why doesn’t my earphone work properly?

    ONE TOUCH T'POP has refined design in earphone connector which can only be compatible with the original earphone. Please use the original earphone. 

  • Q623 Why does my tablet work slower than before?

    When too many temporary files have been stored in memory, it may affect system response. We suggest you find suitable APK from Android Market to clean your database. Further, please do not install too many applications in the system as it might affect the operation performance. It is suggested to stop the running of unnecessary applications and uninstall some that are not needed according to the following steps: 

    1. Go to “Settings” -> “Apps” -> select “RUNNING” -> select the idle programs that you are not using and stop them.
    c_60 
    2. Go to “Settings” -> “Apps” -> select “DOWNLOADED” -> click the one that you want to uninstall and then uninstall it.

  • Q624 How can I transfer files by Bluetooth?

    Please enter into main menu by pressing “Menu i_22”  at home screen-> “Settings” -> “WIRELESS & NETWORKS” -> Turn on “Bluetooth”. Then please go to “Menu i_22 ”  -> “File Manager” -> Long press a file name which you want to send via Bluetooth -> “Share” -> “Bluetooth” -> “Scan for devices”-> Select a device from the “Bluetooth devices” list after scanning, then the file will be transferred.
     
     

  • Q625 How can I use notification Bar?

    Notifications report the arrival of new messages, calendar events, and alarms, as well as on-going events, like, when you have configured your phone as a Wi-Fi hotpot.

    When you receive a notification, its icon appears in the top left corner of the screen. You may also hear a sound notice depending on your sound setting. With the notification bar, you can:
    1.See your notifications by swiping your finger down from the top of the screen.
    2.Respond to a notification by touching it.
    3.Dismiss a notification bar by swipe it sideways.
    4.Dismiss all event-based notifications by touching  the in the top right corner of screen.Some on-going notifications may remain.
    5.Access to quick settings by touching  , and then you can access more settings by touching the icon at the top of list.
    6.Expand or collapse the notifications with a simple two-finger gesture to pull the notification down like a curtain. Then news with photos and headlines can be displayed completely in the notification. So more new information can be shown in the new notification.
    7.Call or SMS back directly from notification, and even hang up the call.  
    8.Gmail notifications with new emails display.
    9.Calendar notification and email to all attendees with an embedded quick response to notify them something.
    10.API opened for App integration with notification, e.g. G+ (simply +1 or share), Foursquare (Like, Comment), TuneIn Radio (quickly Favorite, control the playing), etc.
    h_38
    11.Touch-hold a notification to identify the application that created it and turn off notifications from that application if needed, as well as uninstall the application.

  • Q626 How to see notifications for new messages?

    The following is a screenshot of the notification bar that is located at the top of the phone

    To see notifications for new messages, tap and hold onto the notification bar, drag it down and then select the new message notification. 

     

  • Q627 How can I use notification Bar?

    Notifications report the arrival of new messages, calendar events, and alarms, as well as on-going events, like, when you have configured your phone as a Wi-Fi hotpot.

          

    When you receive a notification, its icon appears in the top left corner of the screen. You may also hear a sound notice depending on your sound setting. With the notification bar, you can:

    -See your notifications by swiping your finger down from the top of the screen.

    -Respond to a notification by touching it.

    -Dismiss a notification bar by swipe it sideways.

    -Dismiss all event-based notifications by touching the  in the top right corner of screen. Some on-going notifications may remain.

    -Access to quick settings by touching , and then you can access more settings by touching the icon    at the top of list.

    -Expand or collapse the notifications with a simple two-finger gesture to pull the notification down like a curtain. Then news with photos and headlines can be displayed completely in the notification. So more new information can be shown in the new notification.

    -Call or SMS back directly from notification, and even hang up the call.

    -Gmail notifications with new emails display.

    -Calendar notification and email to all attendees with an embedded quick response to notify them something.

    -API opened for App integration with notification, e.g. G+ (simply +1 or share), Foursquare (Like, Comment), TuneIn Radio (quickly Favorite, control the playing), etc.

    -Touch-hold a notification to identify the application that created it and turn off notifications from that application if needed, as well as uninstall the application.

  • Q628 Why does my mobile phone turn off automatically?

    The failure could relate to the phone, the battery or the charger. Please perform the following steps:

    Make sure you are using Alcatel’s battery and charger, which are compatible with your phone model.

    Take out the battery and put it back, following the instructions in the user’s guide.

    Charge the phone with the Alcatel charger. If the battery can be charged successfully, please check the mobile again.

    If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try using them.

    If the problem still persists, please try to make factory data reset on your phone

    If the problem still can’t be solved, please bring your phone to Alcatel repair center according to the country you are located in.

  • Q629 How can I use quick settings?

    You can access to quick setting by touch   in the notification panel.

     

      

     

  • Q630 How can I use quick settings?

    You can access to quick setting by touch  in the notification panel.

     

      

  • Q631 How can I change ringtone to silent?

    To turn silent on or off easily for incoming calls, you can follow below methods.

    Method 1: To activate silent, press the down volume key until you feel the phone silent.

    To resume normal ringtone, press the up volume key.

     

    Method 2: Please go to “Settings”--> “Sound”-->activate "Silent mode"

     

  • Q632 How do I send a message?

    -Open the Messages app .

    -Tap the new message button  to get started.

    -In the To: field you can either type in the phone number of the person you want to send the message to or tap the contact button  to add someone from the Contacts app.

    -Type in the message field, then tap Send when you're done.

    You can also add a subject to your message by tapping the menu button  on the top right corner of the screen and choosing Add subject.

     

    After sending your message, you'll be taken to a screen that shows all the messages between you and the recipient. Beside your message you may see a spinning circle letting you know that the message is being sent. 

     

  • Q633 Why does the BoomBand have vibration or flashing lights abnormally?

    It might be cause by that the "Mobile Anti-lost" function is activated. As the wireless Bluetooth connection signal will be affected by various disturbances, the BOOMBAND will vibrate when connecting to the weak Bluetooth signal or disconnecting to the signal. It’s recommended to turn off this function when you don’t need it. If it vibrates or flash lights in abnormal phenomenon for long time, please restore factory settings by hardware reset.

    (Tips: Before restoring the factory settings, please complete data synchronization first. Since all data on the core box will be erased after reset.)

  • Q634 How can I use quick settings?

    You can use the quick settings feature in order to verify the following:

    *Notifications

    *Easy access to settings such as Wi-Fi or Bluetooth

    *Remove notifications

    *Turn on/off different functions

     

  • Q635 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for One Touch 918 is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press
    “Turn on USB storage”, and then you can access your SD card on PC.

     

  • Q636 Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet, Opera Mini)?

    Please set up your phone’s Java parameter by selecting profile between Wi-Fi and SIM for your Java
    network Service.

    Wi-Fi

    Go to Menu -> Wi-Fi -> Turn on Wi-Fi -> choose an available Wi-Fi -> Options -> Connect

    After you have connected to the chosen available Wi-Fi, return to Menu -> Java -> Java network ->
    Wi-Fi -> Activate Wi-Fi

    SIM

    Go to Menu -> Java -> Java network -> Select SIM -> Activate SIM

    After the activation of the chosen SIM, return to Java network -> choose the same SIM that was
    activated in last step -> View Profile -> select and activated the profile of the activated SIM

    For prepaid SIM, please make sure that you have enough load for this service application.

    If the problem persists, please contact Alcatel repair center for help.

  • Q637 Why couldn’t the driver be installed successfully?

    Firstly, please make sure your modem is compatible with your PC’s operation system. You can find this information on our website "Products".
    Secondly, the installation of modem in some computers might take several minutes, depending on the PC configuration. Please wait and do not cancel the process, or you will have to uninstall and re-install the modem again.
    If there is a critical upgrading of operation system, please download related drivers on Alcatel website or contact our hotlines/Repair Centers.

  • Q638 Why does my mobile phone have no ringtone?

    The failure could be related to the phone, network, or your settings. Please perform the following checks:
    Make sure that your phone is turned on and network signal is good.
    Check your subscription’s status with your service provider.
    Check if headset is connected to the cell phone. If yes, please disconnect the headset and try again.
    Check if the cell phone is configured in the “Silence” mode. If yes, please change the profile mode to “Normal” and then try again.
    If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

  • Q639 How can I find the recently used programs?

    Please long press Home key and the recently used programs will be displayed on the screen.
    b_5 

  • Q640 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for ONE TOUCH 916 is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Mount” -> press “OK” in “Turn on USB storage” window, then you can access your SD card on PC.
    h_7

  • Q641 What should I do if the phone power off automatically during installing?
    Usually the system will pop up a message to remind you of charging handset if your battery power is less than 10%.
    If your handset power off during installing, please charge your handset fully then press “menu” key at home screen -->“Settings”--> “About phone”-->“System updates” -->“Install”. 
    2_7

     

  • Q642 Why is there no battery charging icon indicated on my phone when I plug it to the charger?

    Once the battery hasn’t been used for long time, it is possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn't mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really fail, please send it to our repair center. You can find the contact information of our repair centers from the following website: http://www.alcatelonetouch.com/global-en/support/hotlines_repaircenters.html

  • Q643 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for ONE TOUCH 903 is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Mount” to turn on USB storage, then you can access your SD card on PC.

    i_19

     

  • Q644 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage”-> “Turn off”.
    918_Q12
     

  • Q645 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for ONE TOUCH 985 is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Turn on USB storage”, then you can access your SD card on PC.
    f_3

  • Q646 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” -> “Turn off”. 

  • Q647 How can I switch the main menu?

    Three options available:
    1. Slide LED Touch panel
    2. Click the spherical button in the bottom. 
    3. Press the volume key 4_2  .

    14

  • Q648 How can I add/delete the application on the home screen?
    You can add/move the applications on home screen in the following two ways: 1. Long press home screen or press , choose items: Widgets / Shortcuts / Wallpaper, then click the application which you want to add on the home screen. 2. Press the application icon for about 2 seconds, then the icon will be moved on home screen. If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, then you will see a red square with an “X” ?press the red “X” and done?the application icon will be deleted from the home screen.

     

  • Q649 What can I do to embellish home screen?

    You can add widgets, applications, shortcuts into the home screen or set your favorite wallpaper.

  • Q650 Why couldn’t I send or receive Emails?
    Please set up your phone’s Email parameter by selecting profile for your Email Service.
    Go to Menu > Email > Email account > Options > Edit account > Advanced settings > Account settings > Data account > GPRS > select the profile of your service provider > Save.
    For prepaid SIM, please make sure that you have enough load for this service application.

     

  • Q651 How can I configure my email account?

    Important Note:

    Some POP services offered by Email service providers may be on chargeable basis. For examle, xxx@yahoo.com.

    Word, PPT, Excel attachment is not supported by this Handset

    Following are the steps to configure various email services on your device OT-800:

    Please follow the following steps if you want to set up one of the following accounts:

     ·Gmail IMAP or 
     ·Gmail POP or 
     ·Yahoo mail (.com) or 
     ·Hotmail 

     ·Click on the Email wizard menu, press Create to set a new account or press on Options / New   account if some accounts have been exist 
     
     
    Then choose between 
    ·Gmail IMAP or 
    ·Gmail POP or 
    ·Yahoo mail (.com) or 
    ·Hotmail or 
    ·Other Email accounts 
     
     
    Input your Email address in the format MyAddress

    [You don't need to input the

    @gmail.com

    @yahoo.com

    @hotmail.com

    this will be added automatically.]

    ·Input your password 
    ·Press OK 
    ·Press on 'Send and receive' option to start receiving emails. 
     
    Please follow the following 2 steps if you choose to configure

    Other Email accounts

    STEP1


    ·Input your Email address in the 
        format MyAddress@gmx.net
        e.g. JohnSmith@gmx.net 
     
     
    ·Choose the POP3 or 
        IMAP4 protocol 
     
     
    ·Choose your network 
        e.g. Orange GPRS 
     
     
    ·Input the Outgoing Server address 
     
     
    ·Input the Incoming server address 
     
     
    ·Input your username and password 
        Save new Email Profile. 
     
     
    STEP2

    For configuration of other settings please go to Advanced settings 

    Account settings:

    Account name 
     Define it as you wish. 
     
    Data account 
     Select one from your list. 
     
    Protocol 
     POP3 or IMAP4 
     
    Check interval 
     Off / 5min / 30min / 1 hour / 2 hours 
     
    Max download size 
     Enter a value within 300K 
     
    Retrieve Amount 
     Enter a value within 1000 
     
    Reply to address 
     Enter your email address 
     

    Outgoing mail:

    Outgoing server 
     Get this value from your mail provider 
     
    Outgoing port 
     Get this value from your mail provider 
     
    Security 
     Off / StartTLS / SSL/TSL 
     
    Display name 
     Define it as you wish. 
     
    Authentication 
     Off / On. 
     

    Incoming mail:

    Incoming server 
     Get this value from your mail provider 
     
    Incoming port 
     Get this value from your mail provider 
     
    Security 
     Off / StartTLS / SSL/TSL 
     
    Download option 
     Header only / Download all (POP3) 
    Head only/Head & Text/Download all (IMAP4) 
     
    Copy server 
     On / Off 
     
    Delete server mail (available only for POP3) 
     Off / On 
     
    ----The maximum email amount when user sends & receives emails at once. (e.g.: when it is set to 50, the maximum of the retrieved emails is 50.

    Copy server ON 
    Del.server.mail ON

    ----When download emails from server, it will copy (leave) the emails on server; and when user delete emails on device, after send&receive, the deleted emails on OT-800 will be also deleted on the email server.

    Copy server ON 
    Del.server.mail OFF

    ---- When download emails from server, it will copy (leave) the emails on server; and when user delete emails on device the corresponding emails on the server will be not deleted.

    Copy server OFF 
    Del.server.mail ON

    ---- User cannot set this setting, because when the emails not leave on server, it is no need to delete emails on server. So when Copy server OFF, then Del.server.mail can only be set to OFF.

    Copy server OFF 
    Del. server. mail OFF

    ---- When download emails from server,

  • Q652 Why couldn’t I send/receive Emails?

    Please set up your phone’s Email parameter by selecting profile for your Email Service.
    Go to Menu-> Email -> Email account -> Options-> Edit account -> Advanced settings -> Account settings -> Data account ->GPRS->select the profile of your service provider -> Save.
    For prepaid SIM, please make sure that you have enough load for this service application.

  • Q653 Why couldn’t I send/receive Emails?

    Please set up your phone’s Email parameter by selecting profile between Wi-Fi and SIM for your Email Service.

    <
    Wi-Fi
    Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> Wi-Fi -> Ok -> Done 
    <
    SIM
    Go to Menu -> Email -> Email account -> Options -> Edit account -> Advanced settings -> Account settings -> Data account -> select SIM for your Email service -> GPRS -> select the profile of chosen SIM -> Save 
    <
    For prepaid SIM, please make sure that you have enough load for this service application.

  • Q654 How can I transfer files by Bluetooth?
    Firstly please go to the Menu and activate the Bluetooth and enter into “Device list” to search other device-> Select a device > “Pair” > select “Yes” to match ->select “Pair” on the other selected device, then two devices pair with each other successfully;
    Secondly please go to the Menu > “File Manager” > select a file which you want to send via Bluetooth > “Options” >”Send” > “By Bluetooth” > select the paired device >OK > Select “Accept” on the other device > then the file will start transferring.

     

  • Q655 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” -> “Turn off”. 

  • Q656 How can I change the Input Method?

    Firstly please make sure the input methods you need have been installed in your phone. Then go to “messaging”->"New messages”->Long press the blank area and click “Input method” on the popup window, you can select the input method that you want.

  • Q657 How can I change the Input Method?

    Firstly please make sure the input methods you need have been installed in your phone. Then go to “messaging” ->"New messages”-> Long press the blank area and click “Input method” on the popup window, you can select the input method that you want.

  • Q658 Why couldn’t I see the SD card on PC?
    1.Please make sure your SD card is undamaged and can be recognized by your handset.
    2.Please make sure the right USB cable for ONE TOUCH 988 is used.
    3.When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Turn on USB storage”, and then you can access your SD card on PC.
    j_26
  • Q659 Why does my phone remind “No update version now, please check later” when I click “Check for update”?

    Please note that it is because there is no new package upgradeable in the server. You can set “Auto-check intervals” once a week to avoid missing updating by pressing “Menu” key at home screen -->“Settings”-->“About phone”-->“System updates”-->“Settings and help” -->“Auto check intervals” -->select time.

  • Q660 How should I set up email account and use the email function?

    Following are the steps to configure email service on you mobile. We take Google Mail for example.

    1. Please go to menu, press “Email” -> “Create” -> Select your Email account type.

    2. Please input your Email account and Password, then select your Data account.

    3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.

    Note:
    1.Some email services can not be used for free, such as Yahoo! Mail.
    2.Word, PPT, Excel attachments are not supported.

     

  • Q661 Why couldn’t I send MMS?

    Please set up your phone’s WAP parameter by going to menu --> “Settings” --> “Connectivity” --> “Data account” --> “Options” -->”Add GPRS account” or “Add CSD account” --> input “Account name”/ “APN”/ “Username”/ “Password” and select “Authorization Type” according to local network parameter
    Then select the account by going to menu --> “Settings” --> “Connectivity” --> “Web” --> “Data account” --> Select an available account.
    For prepaid SIM, please make sure that you have enough load for the browsing.             
    If the problem persists, please contact Alcatel repair center for help.

  • Q662 How to change the input method?

    Please make sure that you have those input methods installed in your phone and they were chosen by “Settings --->Language & keyboard”, then long-press the blank area where you want to type in, click Input method on the popup window, and then you can select the input method that you want.

  • Q663 How can I change the input method?

    Firstly please make sure the input methods you need have been installed in your phone. Then go to “Messaging” ->“Compose new message”-> Long press the blank area and click “Input method” on the popup window, you can select the input method that you want. 
    h_13

  • Q664 How can I input symbol and change the input method?

    If you want to input symbols, please press the “Fn” key and symbol key at the same time, then you can select the symbol in the symbol page. 
    If you want to change the input method, please press the “Fn” key and space key at the same time. You can also change it in the following way: Press “Options” → “ Input method”, and then choose the input method you want.

  • Q665 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then inactivate the USB connected.
    b_36

  • Q666 How can I change the input method?

    Firstly please make sure the input methods you need have been installed in your phone. Then press “Menu” key--> “Settings” --> “Language & input”--> “Default”, you can select the input method that you want. 
    o_13

  • Q667 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for ONE TOUCH 991 is used.
    3. When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Turn on USB storage”, and then you can access your SD card on PC. 
    c_6

  • Q668 How should I set up email account and use the email function?

    Following are the steps to configure email service on you mobile. We take Google Mail for example. 
    1. Please go to menu, press “Email”-> press 818_Q11   ?-> Select your Email account type.
    2. Please input your Email account and Password, then select your Data account.
    3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement.
    Note: Some email services cannot be used for free, such as Yahoo! Mail.

  • Q669 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” before you extract the USB cable from your handset or PC.

  • Q670 How can I transfer files by Bluetooth?

    Firstly please go to the Menu and activate the Bluetooth, Secondly please go to the Menu -> “File Manager” -> Select the folder -> “Options” -> “Mark” -> Select the file which you want to send via Bluetooth -> “Options” -> “By Bluetooth” -> “Search” -> Select a device -> “Pair”.

  • Q671 How can I transfer files by Bluetooth?

    Please press “menu” key at home screen ->   “Settings”  -> "Wireless & networks” ->   Turn on "Bluetooth”. Then please go to main menu ->   “File Manager” ->   Long press the file which you want to send via Bluetooth ->   “Share”   -> "Bluetooth” ->   Select a device, then the file will be transferred.

  • Q672 How can I change the input method?

    Firstly please make sure the input methods you need have been installed in your phone. Please enter into main menu by pressing   key at home screen -> “Settings” -> “PERSONAL” -> “Language & input” -> “Default”, you can select the input method that you want.

  • Q673 How can I turn off notifications from some applications?
    You can turn off notifications from some applications.
    1.Touch main menu icon i_36
    2.Touch and hold the application that you want to turn off notification
    3.Two options (Uninstall and App info) appear in the top of home screen
    4.Drag the app to the “App info”
    5.Uncheck “Show notification”.
    j_35
    Or you can touch-hold a notification to identify the application that created it and turn off notifications from that application if needed, as well as uninstall the application.
  • Q674 Why couldn’t I see the SD card on PC?

    1.Please make sure your SD card is undamaged and can be recognized by your handset.

    2.Please make sure the right USB cable for ONE TOUCH T'POP is used.
    3.When you connect the handset to PC, you’ll get the notification of “USB connected”. Please press “Mount” to turn on USB storage, and then you can access your SD card on PC.
    g_37
  • Q675 Does ONE TOUCH T10 have video chatting function? What specific applications can be downloaded from Play Store that is suitable for video chatting on T10?

    ONE TOUCH T10 has video chatting function. And you can download Chat applications such as Skype from Play store.

  • Q676 How can I connect the phone to the computer as an USB mass storage?

    You can connect the phone to the computer, and then the phone will pop up the notification as below, please select “USB mass storage”. Your computer will appear a removable storage disk, which is the SD card storage. 
     

  • Q677 How can I use quick settings?

    In Android 4.2, you can access the quick settings easily. Tap the indicator icons area and drag it downwards with two fingers. You can change some settings easily from here.

    You can also access to quick setting by touch in the notification panel.
     

  • Q678 How to View Your Messages?

    You can view your sent and received messages by tapping on  to SMS icon. From there, you will see your message history. 

     

     

    Tap the message in the list to view the thread of sent and received messages.

     

     

  • Q679 Why is my phone always showing low power?

    The failure could be related to the phone, the battery or the charger. Please perform the following steps:

    Make sure you are using Alcatel’s battery and charger, which are compatible with your phone model.

    Charge the battery as indicated in the user’s guide.

    Take out the battery and put it back, following the instructions in the user’s guide.

    If you have an extra Alcatel battery or charger compatible with your cell phone model, please try to use them.

    If the problem still can’t be solved, please bring your phone to Alcatel repair center according to the country you are located in.

  • Q680 How can I turn off notifications from some applications?

    You can turn off notifications from some applications according to the following steps:

    -Touch main menu icon 

    -Touch and hold the application that you want to turn off notification

    -Two options (Uninstall and App info) appear in the top of home screen

    -Drag the app to the “App info”

    -Disable “Show notification”.

        

     

    Or you can touch and hold a notification to identify the application that created it and turn off notifications from that application if needed, as well as uninstall the application.

     

  • Q681 How can I turn off notifications from some applications?

    You can turn off notifications from some applications according to the following steps:

    -Touch main menu icon 

    -Touch and hold the application that you want to turn off notification

    -Two options (Uninstall and App info) appear in the top of home screen

    -Drag the app to the “App info”

    -Disable “Show notification”.

     

        

     

    Or you can touch and hold a notification to identify the application that created it and turn off notifications from that application if needed, as well as uninstall the application.

     

  • Q682 How can I configure or unpair a Bluetooth device?

    Some Bluetooth devices have multiple profiles. Profiles can include the ability to transmit your conversations, play music in stereo, or transfer files or other data. You can select which profiles you want to use with your tablet. You can also change the name of the Bluetooth device.

    You can follow below steps to unpair a Bluetooth device.

    1)         Touch “Settings” icon from home screen or under main menu

    2)         Touch “Bluetooth”

    *Make sure the Bluetooth is turned on

    3)         Touch the Quick Settings icon  beside the connected Bluetooth device you want to configure

    4)         A screen opens that allows you to change the device’s name or unpair it. Touch the “Back” button when you’re finished.

     

     

  • Q683 How do I send a group message

    To send a message to more than one person:

    Tap the enter key  after the first phone number and then add a second or tap the contact button  to add more people from your contacts. 

     

     

  • Q684 How does the LED light display when charging?

    Pre-charging: If the Boomband is out of battery completely, when you are charging for it, it will take some minutes for response before LED light will flash.

    Charging: The LED lights will indicate progressively on your BoomBand and blink every 5 seconds.

    Fully charged: Five lights are on and blinking every 30 seconds.

     

  • Q685 How can I turn off notifications from some applications?

    Open Settings, Apps, Select the App, Remove Notifications:

     

     

  • Q686 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage”-> “Turn off”.

  • Q687 Why does it take a long time to install the program?

    Normally the installation of modem is less than two minutes. It might take several minutes with some computers, depending on the Operation System and PC configuration.
    Please wait and do not cancel the process, or you will have to uninstall and re-install the modem again.

  • Q688 Why does the communication of my mobile phone break down sometimes? Why is the audio quality sometimes poor during communication?

    A communication failure or a poor quality audio during a call might be caused by signal intensity or network coverage. Please perform the following checks:
    Please check the signal intensity on the right top of your cell phone screen. The signal intensity indicator goes up when the signal has more intensity and goes down when the signal has less intensity.
    To increase the signal on your cell phone, please move your location a little bit or take your mobile phone to a window if you are calling from inside of a building, house, etc.
    If the signal problem persists, you might be located in a certain area where the network coverage is poor. Please contact your phone service provider for more information regarding the network coverage.
    If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

  • Q689 How can I set my incoming call ringtone?

    Please press “menu” key at home screen-> “Settings”-> “Sound”->“Phone ringtone” -> Select the ringtone you want.

    You can also go to main menu -> “Music” -> Open an mp3 file which you want to set as your incoming call ringtone -> press “menu”-> “Use as ringtone”.

  • Q690 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” -->“Turn off”.
    i_6

  • Q691 Why doesn’t “auto-check intervals” function?

    “Auto-check intervals” doesn’t function when your phone stops at the firmware upgrade manager
    interface. In this case, please get back to phone home screen for Android 2.1 or 2.2 phones.
    For Android 2.3 phones, please press “menu” key at home screen -> “Settings”-> “Applications”-> “Running
    services”->Select “Firmware upgrade manager”->Stop.

  • Q692 How can I identify whether GPRS works when browsing the web?

    An E icon displays on the top of idle interface when GPRS works. You may see G icon or U icon which depends on your local network strength. 

  • Q693 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” -> “Turn off”.
    j_20 

  • Q694 How can I change the Input Method?

    Firstly please make sure the input methods you need have been installed in your phone. Then go to “messaging” ->”New messages”-> Long press the blank area and click “Input method” on the popup window, you can select the input method that you want. 

  • Q695 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” -->“Turn off”.
    g_2

  • Q696 How can I change the Input Method?

    Please make sure that you have those input methods installed in your phone and they were chosen by “Settings” -> “Language & keyboard”. 
    Long press the blank area where you want to type in, click Input method on the popup window, then you can select the input method that you want.

  • Q697 How to switch input mode when create a text message?

    Access to “Options” soft key and choose ”Input mode” option.

  • Q698 How should I set up email account and use the email function?

    Following are the steps to configure email service on you mobile. We take Google Mail for example. 1. Please go to menu, press “Email” -> “Create” -> Select your Email account type. 2. Please input your Email account and Password, then select your Data account. 3. Please choose your “Protocal” and input the “Incoming Server” and “Outgoing Server”. Then you should input the other parameters, such as “Incoming Port”, “Outgoing Port” and “Security”. You can ask your email service provider for detail setting requirement. Note: 1?Some email services can not be used for free, such as Yahoo! Mail. 2?Word, PPT, Excel attachments are not supported.

  • Q699 How could I add new widgets or applications into home screen?

    Please press menu key , you will see all the applications and widgets. Please press the application icon for about 2 seconds, the icon will be displayed and moved on home screen. You can also drag it to the place on screen you want.

  • Q700 How can I transfer files by Bluetooth?

    Firstly please go to the Menu and activate the Bluetooth and enter into “Device list” to search other device-> Select a device > “Pair” > select “Yes” to match ->select “Pair” on the other selected device, then two devices pair with each other successfully;
    Secondly please go to the Menu > “File Manager” > select a file which you want to send via Bluetooth > “Options” >”Send” > “By Bluetooth” > select the paired device >OK > Select “Accept” on the other device > then the file will start transferring.

  • Q701 Why couldn’t I receive emails from server?

    Firstly please make sure your settings and user name, password are correct. 
    Secondly please check whether your GPRS connection is activated or not. 
    For the settings please contact your email supplier for help.

  • Q702 How can I transfer files by Bluetooth?

    Firstly please go to the Menu and activate the Bluetooth,
    Secondly please go to the Menu ->"File Manager” -> Select a folder ->"Options” ->"Mark” -> Select the file which you want to send via Bluetooth ->"Options” ->"By Bluetooth” ->"Search”-> Select a device ->"Pair”.

  • Q703 How can I connect to Wi-Fi?

    Please turn on Wi-Fi and press “Options” in the interface of “Available networks”, then choose “Refresh”. The available Wi-Fi networks will be listed. If there is a lock on the Wi-Fi icon, a user name and password are required for connection. If no, this Wi-Fi network is for free. Please click the network which you want to connect, press “Options” then choose “Connect”. If the connection is successful, a green tag will appear on both Wi-Fi icon and signal icon. The Wi-Fi icon will also be shown on the top of the idle interface, near the antenna signal icon.

  • Q704 Why couldn’t I sign in to my Java Applications ( Facebook, M Tweet)?

    Please set up your phone’s Java parameter by selecting profile between Wi-Fi and SIM for your Java network Service.
    Wi-Fi
    Please go to Menu -> “Wi-Fi” -> “Turn on Wi-Fi” -> “Yes” -> choose an available Wi-Fi -> “Options” -> Connect;
    After you have connected to the chosen available Wi-Fi, return to Menu -> “Java” -> “Java settings” ->”Java networks” -> Activate Wi-Fi 

    SIM
    Firstly please go to Menu > “Settings” > “Connectivity” > “Data account” > select your service provider and activate it, then your phone can access internet. If you can’t find your service provider, please go to menu --> “Settings” --> “Connectivity” --> “Data account” --> “Options” -->”Add GPRS account” --> input “Account name”/ “APN”/ “Username”/ “Password” and select “Authorization Type” according to local network parameter.

    Secondly please go to Menu -> “Java” -> “Java settings” ->”Java networks” ->select your service provider’s network.
    For prepaid SIM, please make sure that you have enough load for this service application.
    If the problem persists, please contact Alcatel repair center for help.

  • Q705 How can I change the Input Method?

    Please make sure that you have those input methods installed in your phone and they were chosen by “Settings” -> “Language & keyboard”. Long press the blank area where you want to type in, click Input method on the popup window, then you can select the input method that you want.

  • Q706 How can I add/move/delete the application on the home screen?
    You can add/move the applications on home screen in the following two ways:
    1. Press menu key at keyboard, click “Add”, choose an item: Shortcuts / Widgets/ Folders/ Wallpapers/Themes, then click the application which you want to add on the home screen.
    2. Press the application icon for about 2 seconds, the icon will be displayed and moved on home screen.
    If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds the icon will then become bigger and a trash can icon will appear at the bottom of home screen. The application will be deleted from the home screen if you drag the application icon to the trash can.

     

  • Q707 How can I add/move/delete the application on the home screen?

    You can add/move the applications on home screen in the following two ways:
    1. Press menu key at keyboard, click “Add”, choose an item: Shortcuts / Widgets/ Folders/ Wallpapers/Themes, then click the application which you want to add on the home screen.
    2. Press the application icon for about 2 seconds, the icon will be displayed and moved on home screen.
    If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds the icon will then become bigger and a trash can icon will appear at the bottom of home screen. The application will be deleted from the home screen if you drag the application icon to the trash can.

  • Q708 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” -->“Turn off”.
    k_23

  • Q709 Could I use FOTA update without SD card?

    NO, please note that SD card is mandatory for FOTA update to check firmware and the downloading software package will be stored in SD card. Please free some space in SD card for FOTA update.

  • Q710 Why couldn’t I send/receive Emails?

    Please set up your phone’s Email parameter by selecting profile for your Email Service.

    Go to Menu > Email > Email account > Options > Edit account > Advanced settings > Account settings > Data account > GPRS > select the profile of your service provider > Save.

    For prepaid SIM, please make sure that you have enough load for this service application.

  • Q711 Why couldn’t my mobile be switched on?

    The failure could be related to the phone, the battery or the charger. Please perform the following steps:
    Make sure you are using an Alcatel’s battery and charger, which are compatible with your phone model.
    Take out the battery and put it back, following the instructions in the user guide.
    Charge the phone with the Alcatel charger for several minutes and then check whether the phone can turn on. If you haven’t used your mobile phone for long time, the battery might be deeply discharged. It will take up to 30 minutes to activate the battery. In this case, please wait at least for 30 minutes and check again.
    If you have an extra Alcatel battery or charger compatible with your cell phone model, you can try to use them.
    If the problem persists, please try ‘FAT reset’. (Please check details in ‘FAT rest’ topic.)
    If the problem still can’t be solved, please bring your phone to an Alcatel Customer Care point, or call the Alcatel Contact Center according to the country you are located.

  • Q712 How to install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in Filemanager program to open them, then follow the setup wizard to finish the installation. 
    Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: Setting--->Applications, then choose “Unknown sources” option.

  • Q713 How can I add/move/delete the application on the home screen?

    You can add/move the applications on home screen in the following two ways:
    1. Press Menu key at keyboard, click “Add”, and choose an item: Shortcuts / Widgets/ Folders/ Wallpapers, then click the application which you want to add on the home screen.
    2. Press the application icon for about 2 seconds in main menu, the icon will be displayed and moved on home screen.
    If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, the icon will then become bigger and a trash can icon will appear at the bottom of home screen. The application will be deleted from the home screen if you drag the application icon to the trash can.

  • Q714 How can I change the input method?

    Firstly please make sure the input methods you need have been installed in your phone. Then press “Menu” key->“Settings”->“Language & input”->“Default”, you can select the input method that you want. 
    c_33

  • Q715 How can I add/move/delete the application on the home screen?

    You can add/move the applications on home screen in the following way: Press menu keyi_22 , you will see all the applications and widgets. Please press an application icon for about 2 seconds, the icon will be displayed and moved on home screen. You can also drag it to the place on screen you want.

    If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, “Remove” will appear at the top of home screen. The application can be deleted from the home screen if you drag the application icon to “Remove”.
    p_13

  • Q716 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” -->“Turn off”. 
    b_7

  • Q717 Why couldn’t I send/receive Emails?

    Please set up your phone’s Email parameter by selecting profile for your Email Service.
    Go to Menu->Email -> Email account ->Options-> Edit account -> Advanced settings-> Account settings->Data account ->GPRS->select the profile of your service provider -> Save.
    For prepaid SIM, please make sure that you have enough load for this service application.

  • Q718 How can I change the Input Method?

    Please make sure that you have those input methods installed in your phone and they were chosen by “Settings” -> “Language & keyboard”, then long press the blank area where you want to type in, click Input method on the popup window, and then you can select the input method that you want.

  • Q719 How can I watch streaming video?
    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.

    You have two ways to watch streaming video.

    1. Go to “Menu” -> “Video” -> “Options” -> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” -> “Go to URL”.
    2. Go to “Menu” -> “Video” -> “Options” -> “Streaming URL” -> “Streaming settings” -> “Options” -> “Edit profiles” and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” -> “Input URL”.

     

  • Q720 Why couldn’t I see the SD card on PC?

    1. Please make sure your SD card is undamaged and can be recognized by your handset.
    2. Please make sure the right USB cable for One Touch 906 is used.
    3. When you connect the handset to PC, long press the status bar and drop it down, then select "USB connected”   -> "Turn on USB storage”, then you can access your SD card on PC.
    906_Q10

  • Q721 How can I add/move/delete the application on the home screen?

    You can add/move the applications on home screen in the following way: Press menu key , you will see all the applications and widgets. Please press an application icon for about 2 seconds, the icon will be displayed and moved on home screen. You can also drag it to the place on screen you want.

    If you want to delete the application on the home screen, please press the application icon on home screen for about 2 seconds, “Remove” will appear at the top of home screen. The application can be deleted from the home screen if you drag the application icon to “Remove”.

     

  • Q722 How should I stop the connection between SD card and PC?

    If you want to stop the connection between SD card and PC, please click the status bar on home screen and drag it down, then click “Turn off USB storage” --> “Turn off”. 

    h_41
  • Q723 How can I change the font size of tablet?

    In Android 4.0, you can change the font size by going to “Settings” -> “Display” -> “Font size” -> select the font type you prefer.

    c_61

  • Q724 How can I change the input method?

    Firstly please make sure the input methods you need have been installed in your phone. Then you can use one of the following 2 ways to change the input method.

    1) Press “Menu” i_22 -> “Settings” -> “Language & input”-> “Default”, you can select the input method that you want. 

    2) At message edit interface, please drag down the notification bar, and then press “Select input method”.

     

  • Q725 How can I turn off notifications from some applications?

    You can turn off notifications from some applications according to the following steps:
    1. Touch main menu icon  
    2. Touch and hold the application that you want to turn off notification
    3. Two options (Uninstall and App info) appear in the top of home screen
    4. Drag the app to the “App info”
    5. Disable “Show notification”.

    Or you can touch and hold a notification to identify the application that created it and turn off notifications from that application if needed, as well as uninstall the application.

  • Q726 How to Delete Your Messages?

    To delete unwanted messages, tap  The edit messages screen appears

     

    Select which message threads to delete by tapping 

    means that the message is selected. 

     

    When you are ready to delete the selected messages, tap 

     

    After tapping on , you will be prompted to confirm the deletion. 

     

     - To confirm, tap the OK button.

     - To cancel, tap the Cancel button. 

     

    Tip: To set your notifications for messages, go to your settings.

    Note: Standard and international messaging rates may apply. Contact your carrier for more details. We are not responsible for charges incurred direct, indirect or in an other way, shape or form. 

     

     

  • Q727 How can I turn off notifications from some applications?

    You can turn off notifications from some applications according to the following steps:

    -Touch main menu icon  

    -Touch and hold the application that you want to turn off notification

    -Two options (Uninstall and App info) appear in the top of home screen

    -Drag the app to the “App info”

    -Disable “Show notification”.

     

      

     

    Or you can touch and hold a notification to identify the application that created it and turn off notifications from that application if needed, as well as uninstall the application.

     

     

  • Q728 Why does my phone show ‘No Service’, ‘Emergency’?

    No service’ means no network found by your mobile phone. In this case please move to another place or switch off and then switch on the handset again to check if network can be found.
    ‘Emergency’ means no available network allows user to register on it to get normal service in your location, so only emergency call is available. In this case please move to another place to check if available network can be accessed.

  • Q729 What can I do to embellish the home screen?

    You can add widgets, applications, shortcuts into the home screen or set your favorite wallpaper.

  • Q730 What can I do to embellish the home screen?

    You can add widgets, applications, shortcuts into the home screen or set your favorite wallpaper.

  • Q731 Why can’t my Bluetooth be found by other devices?

    You should be sure the device visible during the connecting. Please follow below steps to check and set.

    1)         Touch “Settings” icon from home screen or under main menu

    2)         Touch “Bluetooth”

    *Make sure the Bluetooth is turned on

    3)         You can check the visible status from the words under the name of Bluetooth.

    4)         Touch it to change the status.

     

  • Q732 What should I do if the phone power off automatically during installing?

    Usually the system will pop up a message to remind you of charging handset if your battery power is less than 30%, please charge your cell phone to continue installation.

     

     

    If your handset power off during installing, please charge your handset fully then press “menu” key at home screen then  System Updates  “Check for updates”  select ”Download” and ”Install” or go to “Settings”  then  “About phone” then “System Updates” press  “Check for updates” select ”Download” and “Install”.

     

  • Q733 How do I send, view and save multimedia attachments?

    When creating a message, you can attach a photo, video or music file. To do this:

    -Just tap the paperclip button  to the right of the message field.

    -Select the source of the file you want to send (Video, Music ,Gallery and camera). Choose the Camera option to take a new photo or video. 

     

  • Q734 How do I switch to sport mode or sleep mode?

    Please use your finger pulp to knock on the middle front center position of BOOMBAND quickly for 4 to 6 times. Attention to the frequency and rhythm when you knock on BOOMBAND, which should be on the average speed. If unsuccessful for first time, you should try more few times.

  • Q735 What can I do to embellish the home screen?

    You can add widgets, applications, shortcuts into the Home screen or set your favorite wallpaper.

  • Q736 How can I change the Input Method?

    Firstly please make sure the input methods you need have been installed in your phone. Then go to “messaging” ->”New messages” -> Long press the blank area and click “Input method” on the popup window, you can select the input method that you want. 

  • Q737