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ONE TOUCH 990


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FAQ

  • Q1 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.

  • Q2 What is APK?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. It can customize user experience including game/system management/skin/desk photo/books etc. Please note that not all APKs can be applicable to Alcatel Android phones due to compatibility limitation.

  • Q3 What is not covered by the Limited Warranty?

    The Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user.

    In addition the Limited Warranty does not cover:

    -              Normal wear and tear.

    -              Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be excluded from the warranty.

    -              Defects or damage caused by misuse of the product. Including not following the instructions for use or installation

    -              Malfunctions caused by external causes (e.g., radio interference from other equipment, power voltage fluctuations).

    -              Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Alcatel or was used otherwise than for its intended use.

    -              Defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.

    -              Faulty connections resulting from unsatisfactory radio transmission or caused by the absence of radio relay coverage;

    -              If the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts.

    -              If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.

     
  • Q4 How can I install APKs like tools and games?
    Please save APK files in the SD card, open it in “File Manager” and follow the setup wizard to finish the 
    installation.
    Please note that the third-party APK files downloaded from other websites except Google Market are
    not allowed to be installed by default due to security reason. You can change the setting by the
    following method: “Setting” → “Applications”, then activate “Unknown sources” option.

     
     
  • Q5 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q6 Why couldn’t I download MMS?
    You can’t download MMS if you haven’t set up Internet connection well. 
    Please set up internet by accessing to menu-> “Settings”-> "Wireless & networks”


    2. Select “Mobile networks” -> “Access Point Names” ->you can select a corresponding APN or press “Menu” key-> Create a “New APN”

    3. Please input the data according to local network parameter.

    4. Please make sure “Disable mobile data con” is deactivated by going to menu -> “Battery saver” ->”Settings” -> Deactivate “Disable mobile data con”.

    5. After the above steps are done, please go to menu-> “Settings”-> "Wireless & networks” -> “Mobile networks” ->activate “Data enabled”,  then you can access Internet.

    If you have any question, please contact us.
    http://www.alcatelonetouch.com/global-en/company/contactus.html

     


  • Q7 How can I back up the data in my mobile phone?
    Depending on your phone model and the type of data which you want to back up, you can back up data 
    from your phone's memory to a compatible PC or a memory card, and your contact phone numbers can
    also be backed up in your phone's SIM card.
    Alcatel PC Suite is used during this process. Alcatel PC Suite is a free PC software which allows you to
    store, edit, and synchronize phone data with a Windows-based PC. Please be noted that in some cases,
    with PC Suite you can only back up and restore data to the same phone model, and that the types of
    data that can be backed up and restored vary from model to model. You can visit our Website to download
    the latest version of PC Suite for your phone model.
  • Q8 How can I synchronize my mobile phone data with my PC?

    To synchronize your mobile phone data with PC, please use Alcatel PC Suite. Alcatel PC Suite is a free PC software which allows you to store, edit, and synchronize phone data with a Windows-based PC. Please visit our Website to download the latest version of PC Suite for your phone model. 

  • Q9 How can I install Java application on my phone?

    1. Please connect the phone to your PC via USB data cable and download the Java program to the SD card in your phone. Please download the “Jar” file or the combination of “Jar” and “Jad” file. Only “Jad” file is not supported. (Here we take the Java program “My Life In New York” for example.)
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    2. Please go to menu, select “File manager” --> “SD card” -->Select the Java program that you want to install --> “Options” --> “Install”.
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    3. Select “Phone” or “SD card” as the storage location.
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    After the installation, a popup message will ask you to launch this Java MIDlet or not. 
    4. You can also run this Java MIDlet by the following method (Java->Java applications->My life in New York->Launch)
    16_5

  • Q10 Can I upgrade my modem so that it can be used in Windows7?

    Our new products including Model OT-X070/X205/X210 are compatible with Windows7. 
    OT-X200 and OT-X060 can also be compatible with Windows7 if you install the data card Windows7 driver on you computer. Please download the driver from below website: 
    http://www.alcatelonetouch.com/support/download.html
    Please be noted that the installation of driver only updates the driver on PC without any software updated for your modem. You need to install the driver on the Windows7 computer which you are using with the modem.

  • Q11 Where can I get the USB driver for my modem?
    Normally, your PC can recognize and install the USB driver automatically. 
    Windows systems will create files for related USB driver under below location on your PC when you complete the installation of Dashboard: 
    C:\Program Files\HSPA USB MODEM\Driver. 
    Similar method is available for Mac PC. Please check the following Driver Path snapshot for your reference. 
     

    3_2


    OT-X200 and OT-X060 are not compatible with Windows7 with the original driver. We provide a driver to solve this problem. Please download the driver from below website: 
    http://www.alcatelonetouch.com/support/download.html
    If you are using the modem with Linux PC, please write to us directly if you have any questions/ requests.
  • Q12 Why couldn’t the driver be installed successfully?
    Firstly, please make sure your modem is compatible with your PC’s operation system. You can find this information on our website "Products".
    Secondly, the installation of modem in some computers might take several minutes, depending on the PC configuration. Please wait and do not cancel the process, or you will have to uninstall and re-install the modem again.
    If there is a critical upgrading of operation system, please download related drivers on Alcatel website or contact our hotlines/Repair Centers.
  • Q13 Why couldn’t the data transfer rate reach the announced speed?
    The announced data transfer rate is the speed in the theoretic network condition. 
    The actual wireless speed is related with the following listed factors:
    1) Modem's throughput capability;
    2) Wireless network's throughput capability;
    3) Wireless network's real time congestion;
    4) Wireless network's signal quality of your location;
    5) The web server's throughput capability, which you are accessing;
    6) SIM/USIM's registered downloading/uploading speed rights.
  • Q14 Why couldn’t I connect to Internet successfully and why couldn’t I download files from Internet?
    Please check whether your GPRS connection is working well.
    Please check whether your phone memory is full. If yes, please delete some files and restart your phone to check again.
    The webpage may contain much content and the mobile phone cannot support to display too much content in one page. Please try to enter another webpage.
    If the problem persists, please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:
    http://www.alcatel-mobilephones.com/global/Home/home/support/repair-centers
  • Q15 Why couldn’t I transmit data between my phone and PC?
    Firstly, please check whether data transmission by USB port is supported by your phone or not. Due to platform limitation, some phones might not support data transmission by USB port, such as OT-305/ 505/ 508.
    We suggest you use PC Suite as a general tool to transmit/ back up/ synchronize data between PC and phone. Alcatel PC Suite is a free PC software which allows you to store, edit, and synchronize phone data with a Windows-based PC. Please visit our Website to download the latest version of PC Suite for your phone model.
    If you can not find your phone model on the phone model list of the latest PC suite, it means your phone does not support data transmission by USB port.
  • Q16 How can I use “Wi-Fi direct” function?

    “Wi-Fi direct” is a feature to support several phones to get connection together to transfer data like files, pictures, music etc. One touch 995 supports “Wi-Fi direct”, but there is no embedded APK. So please search an APK from android market to support this function. Then follow the steps below to use it:
    Please go to menu -> “Settings” -> "Wireless & networks” -> activate “Wi-Fi Direct”-> press “Wi-Fi Direct settings”-> then the phone will auto search other devices and please select the devices you want to connect to. Once it is done, you can transfer file, music, text with the APK you download from Android market.
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  • Q17 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card so that you can fully use all the functions.

  • Q18 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, then follow the setup wizard to finish the installation. 
    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Settings” → “Applications”, then activate “Unknown sources” option.
    j_1

  • Q19 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q20 How can I use FOTA to make phone upgrade?

    Please press “menu” key at home screen  “Settings”-->“About phone”-->“System updates”-->“Check for updates”-->"Download”-->"Install”.After the above upgrade finishes successfully, please go to “Settings”-->“About phone”-->“System updates”-->“Check for updates” again to check whether there are other updates. If yes, please update again; if there is no other updates package, it means your phone software version is the latest one.
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    And you can set to check new firmware automatically by pressing “Auto check intervals” and select time.
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  • Q21 Which network is applicable to check and download firmware?

    Both 3G and Wi-Fi are available to check and download firmware. But Wi-Fi is preferred.

  • Q22 What can I do when the download fails?

    Download failed might be cause by unstable Wifi or network, please try again by clicking “download” bottom (maybe need to try several times). Or you can reset and re-launch FOTA via below steps:
    1. Reset FOTA application by pressing Menu key at home screen-->“Settings” -->"Applications” -->"Manage Applications”-->“FOTA App” -->Clear data-->OK.
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    2. Re-launch FOTA by pressing Menu key at home screen--> “Settings”-->“About phone”-->?"System updates”-->“Check for updates”-->”Download”-->”Install”.
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  • Q23 What should I do if Status bar stops during downloading?
    It happens when WIFI interrupts or 3G network is not stable. In this case, the “Download” button will 
    become bright. Please move to a place with strong signal, connect WIFI or 3G network and press “
    Download” button to continue the downloading progress.
    For OS 2.3 system, you can control downloading process manually. If downloading stops, please click “
    pause”, move to a place with strong signal, and click “download” to continue.
  • Q24 What should I do if the phone power off automatically during downloading?

    In this case, system will stop but keep the downloading process and “Download” button will become bright. Please charge your phone fully or insert a new battery, and press “Download” button to continue the downloading progress.

  • Q25 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.

  • Q26 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, and then follow the setup wizard to finish the installation. 
    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Settings” → “Applications”, then activate “Unknown sources” option.
    l_5

  • Q27 What can I do when my phone froze during FOTA installation?

    If you phone froze during installation, please extract battery, then insert the battery and re-power on the phone, the phone will reboot to previous version. Then you can reset and re-launch FOTA app again via below steps.
    1. Reset FOTA app via below way: Setting--> Applications --> Manage Applications --> FOTA app -->  clear data.
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    2. And then you can re-launch FOTA via below steps: 
    Pressing “Menu” key at home screen --> “Settings”-->  “About phone”--> “System updates”--> “Check for updates”--> "Download”--> "Install”.
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  • Q28 Could I use FOTA update without SD card?

    Please note that SD card is mandatory for FOTA update to check firmware and the downloading software package will be stored in SD card. Please free some space on SD card for FOTA update.

  • Q29 Why is download process slow?
    It is highly recommended to use Wi-Fi instead of 3G network to download. 
    Download speed depends on Wi-Fi speed of internet provider. Please check Wi-Fi speed to make sure
    download process runs smoothly and fast.
  • Q30 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q31 Why couldn’t I download MMS?

    You can’t download MMS if you haven’t set up Internet connection well. 
    1. Please go to menu-> “Settings”-> "Wireless & networks”
    d_11
    2. Select “Mobile networks” -> “Access Point Names” ->you can select a corresponding APN or press “Menu” key-> Create a “New APN”.
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    3. Please input the data according to local network parameters.
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    4. Please make sure “Disable mobile data con” is deactivated by going to menu -> “Battery saver” ->”Settings” -> Deactivate “Disable data”.
    g_8
    5. After the above steps are done, please go to menu-> “Settings”-> "Wireless & networks” -> “Mobile networks” ->activate “Data enabled”, then you can access Internet.
    h_9

  • Q32 What is reset of mobile phone?

    RESET is to set your mobile phone into the state as when it comes out from factory. Please be noted that after phone reset all personal data added by the user will be lost (except SIM card), which includes: pictures, audio, video, downloaded applications and games, products directory data and WAP bookmark etc. 

  • Q33 Can I upgrade my modem so that it can be used in Windows7?
    Our new products including Model OT-X070/X205/X210 are compatible with Windows7. 
    OT-X200 and OT-X060 can also be compatible with Windows7 if you install the data card Windows7 driver on you computer. Please download the driver from below website:
    http://www.alcatel-mobilephones.com/global/content/view/full/17835
    Please be noted that the installation of driver only updates the driver on PC without any software updated for your modem. You need to install the driver on the Windows7 computer which you are using with the modem
  • Q34 Where can I get the USB driver for my modem?
    Normally, your PC can recognize and install the USB driver automatically. 
    Windows systems will create files for related USB driver under below location on your PC when you complete the installation of Dashboard:
    C:\Program Files\HSPA USB MODEM\Driver.
    Similar method is available for Mac PC. Please check the following Driver Path snapshot for your reference.

     
    OT-X200 and OT-X060 are not compatible with Windows7 with the original driver. We provide a driver to solve this problem. Please download the driver from below website:
    http://www.alcatel-mobilephones.com/global/content/view/full/17835
    If you are using the modem with Linux PC, please write to us directly if you have any questions/ requests.
  • Q35 How can I make factory data reset on my phone?

    Please long press the “#” key and Power on/off key at the same time under power off mode, then you will be asked “All data will be lost, continue?” Please select “ a_20    ”, the sequence will be entered with reminder “Formatting flash, pls wait!” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. 
    Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card), which includes: pictures, audio, video, downloaded applications and games, products directory data and WAP bookmark etc.  Please back up all useful information before phone factory data reset

  • Q36 How should I set up email account and use the email function?
    Firstly, please go to menu -> “Applications”-> “Email” -> “Create” ->Yes;
    Secondly, please input your “Email/Display name/Password”, select “Data account” and input “Account name” -> “Save” -> input “Protocol/Incoming Server/Outgoing Server” -> “Save”;
    Thirdly, please select “Yes” when it asks “Do you want to launch security settings?” -> Input “Incoming mail” content ->input “Outgoing mail” content -> “Save” ->edit “Check interval/Max. downld. Size /Retrieve amount/Auto signature etc” -> “Save”. Please note that “maximum download size” and “retrieve amount” can’t exceed 300.

    You can ask your email service provider for detail setting requirement.
    Note:
    1. Some email services can’t be used for free, such as Yahoo! Mail.
    2. Word, PPT, Excel attachments are not supported.
    3. Alcatel phones can’t apply for a new email account. Please make sure to apply an email account on PC before you use Alcatel phone to log in email.
  • Q37 How should I use One Touch Upgrade?
    Please download One Touch Upgrade from our website and install it on your computer. After start the program, you can update the software of your mobile phone step by step, following the built-in user guide of One Touch Upgrade. 

    Please be noted that One Touch Upgrade software requires internet access and connection between mobile phone and PC by data cable.
  • Q38 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card so that you can fully use all the functions.

  • Q39 How can I install programs like tools and games?
    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, then follow the setup wizard to finish the installation. 
    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Settings” -> “Applications”, then activate “Unknown sources” option.

    l_14

     
  • Q40 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q41 How can I make factory data reset on my phone?
    There are 2 methods to make factory data reset on your phone:
    Method 1: Under power on mode
    Please go to menu->“Settings” -->““Privacy” ->“Factory data reset”-> “Reset phone” -> You will be request to draw your unlock pattern to confirm a factory data reset if you have set up lock pattern before--> “Erase everything”;

    Method 2: Under power off mode
    Turn off the handset, press the volume up key and the Power key at the same time for a few seconds until you see the reset interface, then press “Home” key -> Select “wipe data/factory reset” via volume key -> Press “Menu” key to confirm -> Select “Yes –delete all user data” -> Press “Menu” key to confirm again -> Please select “reboot system now” and press “Menu” to confirm to reboot your phone. The handset can be used without screen unlock pattern after its reboot.
    Please note that user data format will erase all your personal information and downloaded apps (not include SD card files and current system software).
  • Q42 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.

  • Q43 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in “File Manager” program to open it, then follow the setup wizard to finish the installation. 
    Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” -> “Applications”, then activate “Unknown sources” option.
    918_Q17
     

  • Q44 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?
    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

     

  • Q45 Why does my phone prompt me to close the voicemail message when I try to listen to my voicemail?

    Please upgrade your phone with one touch upgrade which can be downloaded from the following website: http://www.alcatelonetouch.com/global-en/support/download/ot-918.html ; or you can long press “1” at the dial interface to listen the voicemail.

  • Q46 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card so that you can fully use all the functions.

  • Q47 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, then follow the setup wizard to finish the installation. 
    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Settings” → “Applications”, then activate “Unknown sources” option.
    j_1

  • Q48 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q49 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions. 

  • Q50 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in File Manager program to open it, then follow the setup wizard to finish the installation. Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” → “Applications”, then choose “Unknown sources” option. 

  • Q51 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details. 

  • Q52 Why couldn’t I download MMS?

    You can’t download MMS if you haven’t set up Internet connection well. 
    Please set up internet by accessing to menu-> “Settings”-> "Wireless & networks”
     13_2
    2. Select “Mobile networks” -> “Access Point Names” ->you can select a corresponding APN or press “Menu” key-> Create a “New APN”
      14_2      
    3. Please input the data according to local network parameter.
       15_2   
    4. Please make sure “Disable mobile data con” is deactivated by going to menu -> “Battery saver” ->”Settings” -> Deactivate “Disable mobile data con”.
      16_2  
    5. After the above steps are done, please go to menu-> “Settings”-> "Wireless & networks” -> “Mobile networks” ->activate “Data enabled”,  then you can access Internet.
     11_3
    If you have any question, please contact us.
    http://www.alcatelonetouch.com/global-en/company/contactus.html

  • Q53 Why couldn’t I connect to Internet successfully and why couldn’t I download files from Internet?
    Please check whether your GPRS connection is working well. 
    Go to “Media album” -> “Memory status” to check whether your phone memory is full. If yes, please delete some files and restart your phone to check again. 
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    The webpage may contain much content and the mobile phone cannot support to display too much content in one page. Please try to enter another webpage. 
    If the problem persist, please contact Alcatel Contact Center according to the country you are located.

     

  • Q54 Why does my phone reset automatically sometimes?

    In this case, please update the handset software to the latest version with One Touch Upgrade which can be downloaded from the following website:
     http://www.alcatelonetouch.com/global-en/support/download/ot-810.html
    If the problem persists, please contact an Alcatel repair center for help. You can check the contact information from Alcatel website:http://www.alcatelonetouch.com/support/hotlines_repaircenters.html

  • Q55 Why does my phone crash when I use facebook?

    In this case, please upgrade your phone with one of the following two methods:
    1. Please upgrade your phone to the latest software version with one touch upgrade which can be downloaded from the following website:
     http://www.alcatelonetouch.com/global-en/support/download/ot-810.html
    2. Please go to “Menu”--> “Settings” --> “Check software update” --> "Download”--> "Install” to upgrade your phone. If there is no other update package, it means your phone software version is the latest one. Please make sure your phone network is available before you upgrade your phone.

  • Q56 How can I watch streaming video?

    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable. You have two ways to watch streaming video. 1. Go to “Menu” -> “Video player” -> “Options” -> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” -> “Go to URL”. 2. Go to “Menu” -> “Video player” -> “Options” -> “Streaming URL” -> “Streaming settings” -> “Options” -> “Edit profiles” and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” -> “Input URL”.

  • Q57 Why does my phone display “Warning! Bad charger contact!” during charging?

    You can also try to upgrade your phone with the latest SW via One Touch Upgrade

    Please be noted that all data in your phone will be erased after SW upgrade (not include the data in SIM and SD card). 

    Please backup all useful information by ALCATEL ONE TOUCH PC Suite before you upgrade your phone.

  • Q58 Can I use the phone without SD card?
    The phone can be used without SD card. Mostly SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. It is suggested to have a SD card in phone so that you can fully use all the functions.
    But some phone devices with internal SD storage (some called USB storage) support to use without an SD card while using camera, camcorder and downloading files from internet. However, the internal SD card storage is not large enough. It is advisable to insert an external SD card for full usage.
  • Q59 How could I install applications from SD card?

    Please make sure you have inserted SD card correctly in the phone and there’re applications downloaded in the SD card. Then access into main menu-> “Storage”->“APK installer”->Touch an APK you would like to install ->“Install”.

  • Q60 What is APK?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. It can customize user experience including game/system management/skin/desk photo/books etc. Please note that not all APKs can be applicable to Alcatel Android phones due to compatibility limitation.

  • Q61 How could I download and install or uninstall applications?
    The Android Market is the primary way of finding and installing applications on your Android phone. You can connect your phone to PC via USB cable to download and install applications. Or you can also download and install applications from Android market  100_3 on the phone.
    It is suggested to download and install applications from Android market due to security issue. But if you want to install applications from third-parties, you can follow below steps to change settings to allow third-party software installation by going to “Settings” -> “Security” under PERSONAL->activate “Unknown sources”.
    Note: Just be aware that there is additional risk with the Unknown sources option box activated.
    There are 2 ways to uninstall applications in android 4.0.
    Way 1. Uninstall application from All app screen.
    1.Touch all app icon i_22
    2.Long press the application that you want to be uninstalled
    3.Two options “Uninstall” and “App info” appear in the top of home screen
    4.Drag the app to the uninstall bin. A window of uninstall appears.
    5.Touch ok to continue the operation.
    Way 2. Uninstall application from settings
    1.Touch settings icon d_51  from home screen or ALL Apps screen
    2.Touch “Apps” under DEVICE
    3.A window with all applications appears
    4.Touch to choose the app that you want to uninstall.
    5.Then touch “Uninstall” in the open window.
  • Q62 How can I make factory data reset on my phone?

    Please long press the “#” key and Power on/off key at the same time under power off mode, then you will be asked “All data will be lost, continue?” Please select “a_20”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. 
    Please note that after factory data reset all personal data added by the user will be lost (except SIM card and memory card), which includes: pictures, audio, video, downloaded applications and games, products directory data and WAP bookmark etc.  Please back up all useful information before phone factory data reset.

  • Q63 How can I watch streaming video?

    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
    You have two ways to watch streaming video.
    1. Go to “Menu” > “Video” > “Options” > “Download videos”, then you can directly download video from “Alcatel Videos” or go to other websites by pressing “Options” > “Go to URL”.
    2. Go to “Menu” > “Video player” > “Options” > “Streaming URL” > “Streaming settings” > “Add” > Edit profiles and save the setting (Profile setting can be got from your service provider) > go back to “Streaming URL” > “Input URL” > “Options” > “Done” .

  • Q64 How can I use RSS reader?

    Step I:

    Go to ’Menu---> ‘News’---> ‘Terms of use’--->press down key and select ‘Yes’ to continue.

    If you already have some links (If you have no links, please go to Step II), select one, click ‘OK’ key, it will ask you if you want to update

    Select ‘Yes’, it will connect to internet and download the news.

    Press ‘OK’ key after ‘Update successfully’, you will see the updated news. You can select them for detail information.

    Press OK, you will see the different news, and select one of them to have a look.

    You will also see the latest news on your idle screen

    If you want to activate automatic update, please go to ‘Menu’---> ‘News’---> ‘Options’---> ‘Settings’---> ‘Auto update’.

    You can choose auto update each 2h/4h/8h/24h.

    Step II: Create new links.
    Go to ‘Menu’---> ‘News’---> ‘Terms of use’--->press down key and select ‘Yes’ to continue--->’Create’. 

    Input the name of ‘Channel title’ and address (URL):

    Press done and save the setting.

    Then you can launch first access as described in Step I. 

  • Q65 How can I configure my email account?

    Important Note:

    Some POP services offered by Email service providers may be on chargeable basis. For examle, xxx@yahoo.com.

    Word, PPT, Excel attachment is not supported by this Handset

    Following are the steps to configure various email services on your device OT-800:

    Please follow the following steps if you want to set up one of the following accounts:

     ·Gmail IMAP or 
     ·Gmail POP or 
     ·Yahoo mail (.com) or 
     ·Hotmail 

     ·Click on the Email wizard menu, press Create to set a new account or press on Options / New   account if some accounts have been exist 
     
     
    Then choose between 
    ·Gmail IMAP or 
    ·Gmail POP or 
    ·Yahoo mail (.com) or 
    ·Hotmail or 
    ·Other Email accounts 
     
     
    Input your Email address in the format MyAddress

    [You don't need to input the

    @gmail.com

    @yahoo.com

    @hotmail.com

    this will be added automatically.]

    ·Input your password 
    ·Press OK 
    ·Press on 'Send and receive' option to start receiving emails. 
     
    Please follow the following 2 steps if you choose to configure

    Other Email accounts

    STEP1


    ·Input your Email address in the 
        format MyAddress@gmx.net
        e.g. JohnSmith@gmx.net 
     
     
    ·Choose the POP3 or 
        IMAP4 protocol 
     
     
    ·Choose your network 
        e.g. Orange GPRS 
     
     
    ·Input the Outgoing Server address 
     
     
    ·Input the Incoming server address 
     
     
    ·Input your username and password 
        Save new Email Profile. 
     
     
    STEP2

    For configuration of other settings please go to Advanced settings 

    Account settings:

    Account name 
     Define it as you wish. 
     
    Data account 
     Select one from your list. 
     
    Protocol 
     POP3 or IMAP4 
     
    Check interval 
     Off / 5min / 30min / 1 hour / 2 hours 
     
    Max download size 
     Enter a value within 300K 
     
    Retrieve Amount 
     Enter a value within 1000 
     
    Reply to address 
     Enter your email address 
     

    Outgoing mail:

    Outgoing server 
     Get this value from your mail provider 
     
    Outgoing port 
     Get this value from your mail provider 
     
    Security 
     Off / StartTLS / SSL/TSL 
     
    Display name 
     Define it as you wish. 
     
    Authentication 
     Off / On. 
     

    Incoming mail:

    Incoming server 
     Get this value from your mail provider 
     
    Incoming port 
     Get this value from your mail provider 
     
    Security 
     Off / StartTLS / SSL/TSL 
     
    Download option 
     Header only / Download all (POP3) 
    Head only/Head & Text/Download all (IMAP4) 
     
    Copy server 
     On / Off 
     
    Delete server mail (available only for POP3) 
     Off / On 
     
    ----The maximum email amount when user sends & receives emails at once. (e.g.: when it is set to 50, the maximum of the retrieved emails is 50.

    Copy server ON 
    Del.server.mail ON

    ----When download emails from server, it will copy (leave) the emails on server; and when user delete emails on device, after send&receive, the deleted emails on OT-800 will be also deleted on the email server.

    Copy server ON 
    Del.server.mail OFF

    ---- When download emails from server, it will copy (leave) the emails on server; and when user delete emails on device the corresponding emails on the server will be not deleted.

    Copy server OFF 
    Del.server.mail ON

    ---- User cannot set this setting, because when the emails not leave on server, it is no need to delete emails on server. So when Copy server OFF, then Del.server.mail can only be set to OFF.

    Copy server OFF 
    Del. server. mail OFF

    ---- When download emails from server,

  • Q66 How can I watch streaming video?

    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
    You have two ways to watch streaming video.
    1. Go to “Menu” ->"Video player”->"Options” ->"Download videos”, then you can directly download video from “Alcatel Videos” or from other website by pressing “Options” ->"Go to URL”.
    2. Go to “Menu”->"Video player” ->"Options”->"Streaming URL”->"Streaming settings” ->"Add” -> Edit profiles and save the setting (Profile setting can be got from your service provider)->  go back to “Streaming URL”->"Input URL”.

  • Q67 How to find the video record I made in my phone?

    You can find the video record you made via below path on you phone:
    Main Menu --> File manager --> Phone --> Video. 
    We also added some shortcuts for finding the records in the latest software for your phone. After upgrading this software, you can also find the records via below paths: 
    ·Main Menu --> Video player. 
    · Main Menu --> File Manager --> My videos. 
    You can get this software by using One Touch Upgrade(http://www.alcatelonetouch.com/support/download.htm)on our website. 

  • Q68 How can I watch streaming video?

    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
    You have two ways to watch streaming video.
    1. Go to “Menu” -> “Video” -> “Options” -> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” -> “Go to URL”.
    2. Go to “Menu” -> “Video” -> “Options” -> “Streaming URL” -> “Streaming settings” -> “Options” -> “Edit profiles” and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” -> “Input URL”.

  • Q69 How can I reset my phone?

    Please long press the “#” key and Power on/off key at the same time in power off mode, then you will be asked “All data will be lost, continue?” After you select “ a_20    ”, the sequence will be entered with reminder “Formatting flash, please wait.” The phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. 
    Please note that all personal data added by the user will be lost (except SIM card), which includes: pictures, audio, video, downloaded applications and games, products directory data and WAP bookmark etc. Please back up all useful information before phone reset, otherwise it will be deleted after phone reset.

  • Q70 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.

  • Q71 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in File Manager program to open it, then follow the setup wizard to finish the installation. Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” → “Applications”, then choose “Unknown sources” option.

  • Q72 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q73 What is the difference between one touch 908 and one touch 908F?

    One touch 908F, which has an “f”key, is the facebook version of one touch 908.
    With the dedicated Facebook “f” key, you can Launch Facebook notifications, create a new facebook account from your phone, sync Facebook contacts to phone address book
    auto-download Facebook album to phone gallery,instantly share photos and web links to your facebook wall, search for facebook friends and phone numbers, import your friend's birthday to your calendar.
    When screen is dark, the “f” key will blink when there is Facebook message , event or alert.

  • Q74 Why couldn’t I download MMS?

    You can’t download MMS if you haven’t set up Internet connection well. 
    Please set up internet by accessing to menu-> “Settings”-> "Wireless & networks”
     13_2
    2. Select “Mobile networks” -> “Access Point Names” ->you can select a corresponding APN or press “Menu” key-> Create a “New APN”
      14_2      
    3. Please input the data according to local network parameter.
       15_2   
    4. Please make sure “Disable mobile data con” is deactivated by going to menu -> “Battery saver” ->”Settings” -> Deactivate “Disable mobile data con”.
       16_2 
    5. After the above steps are done, please go to menu-> “Settings”-> "Wireless & networks” -> “Mobile networks” ->activate “Data enabled”,  then you can access Internet.
     11_3
    If you have any question, please contact us.
    http://www.alcatelonetouch.com/global-en/company/contactus.html

  • Q75 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.

  • Q76 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in File Manager program to open it, then follow the setup wizard to finish the installation. 
    Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” ->"Applications”, then activate “Unknown sources” option.
    909_910_Q15

  • Q77 Why isn’t Gtalk connected and why couldn’t I download applications on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q78 Why couldn’t I download MMS?

    You can’t download MMS if you haven’t set up Internet connection well. 
    Please set up internet by accessing to menu-> “Settings”-> "Wireless & networks”
    13_2 
    2. Select “Mobile networks” -> “Access Point Names” ->you can select a corresponding APN or press “Menu” key-> Create a “New APN”
     14_2       
    3. Please input the data according to local network parameter.
        15_2  
    4. Please make sure “Disable mobile data con” is deactivated by going to menu -> “Battery saver” ->”Settings” -> Deactivate “Disable mobile data con”.
        16_2
    5. After the above steps are done, please go to menu-> “Settings”-> "Wireless & networks” -> “Mobile networks” ->activate “Data enabled”,  then you can access Internet.
     11_3
    If you have any question, please contact us.
    http://www.alcatelonetouch.com/global-en/company/contactus.html

  • Q79 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.

  • Q80 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in File Manager program to open it, then follow the setup wizard to finish the installation. 
    Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” ->"Applications”, then activate “Unknown sources” option.
    909_910_Q15

  • Q81 How could I play music?
    You can play music files that stored on the Micro SD card in your phone. Music files can be downloaded from computer to Micro SD card using USB cable.
    1.Touch Music app a_91 from home or All app screen.
    You will find four libraries in which all songs are classified: Artists, Albums, Songs and Playlists.
    2.Choose one music and touch 100_19  to play.
  • Q82 Why isn’t Gtalk connected and why couldn’t I download applications on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q83 How could I backup my data with phone?
    Depending on your phone model and the type of data which you want to back up, you can back up data from your phone's memory to a compatible PC or a memory card, and your contact phone numbers can also be backed up in your phone's SIM card. 
    Alcatel Android manager is used during this process. Alcatel Android manager is a free PC software which allows you to store, edit, and synchronize phone data with a Windows-based PC. Please note that in some cases, with PC Suite you can only backup and restore data to the same phone model, and that the types of data that can be backed up and restored vary from model to model. You can visit our Website to download the latest version of Android manager for your phone model. 
  • Q84 Why couldn’t I download MMS?

    You can’t download MMS if you haven’t set up Internet connection well. 
    Please set up internet by accessing to menu-> “Settings”-> "Wireless & networks”
     13_2
    2. Select “Mobile networks” -> “Access Point Names” ->you can select a corresponding APN or press “Menu” key-> Create a “New APN”
     14_2       
    3. Please input the data according to local network parameter.
       15_2   
    4. Please make sure “Disable mobile data con” is deactivated by going to menu -> “Battery saver” ->”Settings” -> Deactivate “Disable mobile data con”.
       16_2 
    5. After the above steps are done, please go to menu-> “Settings”-> "Wireless & networks” -> “Mobile networks” ->activate “Data enabled”,  then you can access Internet.
     11_3
    If you have any question, please contact us.
    http://www.alcatelonetouch.com/global-en/company/contactus.html

  • Q85 How could I make factory reset on my phone?
    There are two methods to make factory reset on your phone. This action will erase all your personal information and downloaded apps.
    Method1: Factory reset with your phone in boot state.
    You can follow below steps to reset your phone in the status of boot.
    1.Go Settings d_51
    2.Touch “Backup & reset” under PERSONAL
    3.Touch “Factory data reset” to start.
    4.Touch “Reset phone” in the open window
    5.You will be request to draw your unlock pattern to confirm a factory data reset
    6.Touch “Erase everything” to start.

    Method2: Factory reset with your phone in Shutdown state
    1.Press power and Volume up button at the same time
    2.The device will boot in factory mode 
    3.Press volume up/ down key to choose the option, and press power key to confirm.

  • Q86 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card so that you can fully use all the functions.

  • Q87 How can I install programs like tools and games?
    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, then follow the setup wizard to finish the installation. 
    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Settings” → “Applications”, then activate “Unknown sources” option.
    m_14
  • Q88 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q89 How can I upgrade my phone to ICS (Android 4.0)?

    Three are 3 ways to upgrade your phone to ICS (Android 4.0):
    1. Please upgrade your phone with FOTA;
    2. Please upgrade your phone with one touch upgrade which can be downloaded from our official website;
    3. Please visit our repair center to upgrade your phone.

  • Q90 How can I use FOTA to upgrade my phone from Android 2.3 to Android 4.0?

    For updating your Alcatel ONE TOUCH 995 from Android 2.3 to Android 4.0, you need to upgrade twice with FOTA. The first time is to upgrade your phone from Android 2.3 lower version to 2.3 highest version V61j; while the second time is to upgrade from 2.3 highest version to ICS 4.0. Please follow the steps below to make upgrade twice:
    1. Please press “Menu” key at home screen--> “Settings”-->“About phone”-->“System updates”? -->“Check for update” -->“Download”, then the phone will download a package to your SD card. ?“Install” the package, then the phone will auto reset.
     a_37
    2. After the above upgrade finishes successfully, please go to “Settings”-->“About phone”-->“System updates”--> “Check for update” again to check whether there are other updates. If yes, please update again; if there are no other updates, it means your phone software version is the latest one.

  • Q91 Which network is applicable to check and download firmware?

    Both 3G and Wi-Fi are available to check and download firmware. Wi-Fi is preferred as the downloading package is a little big in size which is used to upgrade Android 2.3 to 4.0. Please make sure your phone is not in sleep mode when using Wi-Fi to download the firmware package, or the download process will stop.

  • Q92 What should I do when the download fails?

    Download failure might be caused by unstable Wi-Fi network. Please try again by clicking “Download” button. You can try this way several times if needed. Or you can also reset and re-launch FOTA via the following step:
    1. Please press “Menu” key at home screen --> “Settings” -->“Applications” -->“Manage applications” -->“FOTA App” -->“Clear data”-->“OK”.
    b_31

    c_28
    2. Re-launch FOTA by pressing “Menu” key at home screen --> “Settings”-->“About phone”-->“System updates”-->“Check for update” -->“Download”-->“Install”.

  • Q93 What should I do if Status bar stops during downloading?

    It happens when Wi-Fi interrupts or SIM network is not stable. In this case, the “Download” button will light up. Please move to a place with strong signal, connect Wi-Fi or SIM network and press “Download” button to continue the downloading process. You can control downloading process manually by clicking “Pause” when downloading, moving to a place with strong signal and clicking “Download” to continue.

  • Q94 What should I do if the phone power off automatically during downloading?

    In this case, system will stop but keep the downloading process and “Download” button will light up. Please charge your phone fully or replace a new battery, and press “Download” button to continue the downloading progress.

  • Q95 Could I use FOTA update without SD card?

    NO, please note that SD card is mandatory for FOTA update to check firmware and the downloading software package will be stored in SD card. Please free some space in SD card for FOTA update.

  • Q96 Why is download process so slow?

    It is highly recommended to use Wi-Fi instead of SIM network to download. 
    Download speed depends on Wi-Fi speed of internet provider. Please check Wi-Fi speed to make sure download process runs smoothly and fast.

  • Q97 Why does my phone display “Warning! Bad charger contact!” during charging?

    You can also try to upgrade your phone with the latest SW via One Touch Upgrade

    Please be noted that all data in your phone will be erased after SW upgrade (not include the data in SIM and SD card). 

    Please backup all useful information by ALCATEL ONE TOUCH PC Suite before you upgrade your phone.

  • Q98 How can I watch streaming video?

    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.

    You have two ways to watch streaming video.

    1. Go to “Menu” > “Video player” > “Options” > “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” > “Go to URL”.

    2. Go to “Menu” > “Video player” > “Options” > “Streaming URL” > “Streaming settings” > “Options” > “Edit profiles” and save the setting (Profile setting can be got from your service provider) > go back to “Streaming URL” > “Input URL”.

  • Q99 Why does my phone display black?

    It might be linked to some applications installed in your phone, which are from unknown sources. 
    Please make factory reset in the following way: Turn off the handset, press the ‘R’ key on the QWERTY keypad and the "End" key at the same time for a few seconds till you see the reset interface, then the phone will reboot automatically. 
    Please be noted that factory reset will erase all data from your phone (not include SD card files and current system software). Please back up all useful information by Alcatel PC Suite. You can download the latest Alcatel PC Suite version for OT-980 from below address: 
    http://www.alcatelonetouch.com/support/download/ot-980.html
    If the failure persists after factory reset, please contact Alcatel Contact Center according to the country you are located.

  • Q100 Can I use the phone without an SD card?

    Yes, the phone can be used without inserting an SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.

  • Q101 How to install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in Filemanager program to open them, then follow the setup wizard to finish the installation. 
    Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: Setting--->Applications, then choose “Unknown sources” option.

  • Q102 Why isn’t Gtalk connected and why couldn’t I download application on Android Market using Wi-Fi?

    Please check that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q103 I forget the screen unlock pattern. How can I unlock the screen now?

    If you forget the screen unlock pattern, please make factory reset in the following way: 
    Turn off the handset, then press the R key on the QWERTY keypad and the End key at the same time for a few seconds until you see the reset interface. The handset can be used without screen unlock pattern after it’s rebooted. 
    Please be noted that factory reset will erase all data from your phone (not include SD card files and current system software). Please back up all useful information by Alcatel PC Suite. You can download the latest Alcatel PC Suite version for OT-980 from below address: 
    http://www.alcatelonetouch.com/support/download/ot-980.html

  • Q104 How can I change the main Google account on my OT-980?

    If you want to change you main Google account, factory reset is necessary. Please turn off the handset, press the R key on the QWERTY keypad and the End key at the same time for a few seconds until you see the reset interface. You can also make factory in the following way: Setting — Privacy — Factory data reset. Another Google account can be used after the phone is rebooted. 
    Please be noted that factory reset will erase all data from your phone (not include SD card files and current system software). Please back up all useful information by Alcatel PC Suite. You can download the latest Alcatel PC Suite version for OT-980 from below address: 
    http://www.alcatelonetouch.com/support/download/ot-980.html

  • Q105 Where can I download source code for my phone?

    Please feel free to download source code for your phone from the following website:
    http://sourceforge.net/projects/alcatel/files

  • Q106 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. It is suggested to have an SD card so that you can fully use all the functions.

  • Q107 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phones, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, then follow the setup wizard to finish the installation. 
    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Settings” → “Applications”, then activate “Unknown sources” option.
    j_13

  • Q108 How can I watch streaming video?

    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.

    You have two choices:

    1. Go to “Menu” --> “Video player” --> “Options” --> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” --> “Go to URL”.

    2. Go to “Menu” --> “Video player” --> “Options” --> “Streaming URL” --> “Streaming settings” --> “Options” --> “Edit profiles” and save the setting (Profile setting can be got from your service provider) --> go back to “Streaming URL” --> “Input URL”. 

  • Q109 How can I watch streaming video?

    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable. 
    You have two choices: 
    1. Go to “Menu” --> “Video player” --> “Options” --> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” --> “Go to URL”. 
    2. Go to “Menu” --> “Video player” --> “Options” --> “Streaming URL” --> “Streaming settings” --> “Options” --> “Edit profiles” and save the setting (Profile setting can be got from your service provider) --> go back to “Streaming URL” --> “Input URL”.

  • Q110 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. It is suggested to have an SD card so that you can fully use all the functions.

  • Q111 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, then follow the setup wizard to finish the installation. 
    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting with the following steps: “Settings” → “Security”, then activate “Unknown sources” option.

    a_43

  • Q112 Why does my phone work slower than before?

    When too many temporary files have been stored in memory, it may affect system response. We suggest you find suitable APK from Android Market to clean your database. And please do not install too many applications in system as it might affect the operation performance. It is suggested to stop the running applications and uninstall the unnecessary applications according to the following steps: 
    1. Please press “Menuk_20 ” key at home screen  -> “Settings”  -> ”Applications”  -> “Manage applications” -> select “RUNNING”-> select the idle programs that you are not using and stop them.
    e_29
    2. Please press “Menu” key at home screen  -> “Manage applications” -> select “DOWNLOADED” -> click the one that you want to uninstall and then uninstall it.
    f_27   
    You can also visit our website to find the latest software or use FOTA to update your system. 

  • Q113 How can I make factory data reset on my phone?

    There are 2 methods to make factory data reset on your phone:
    Method 1: Under power on mode
    Please go to menu->“Settings” -->“Backup & reset” ->“Factory data reset”-> “Reset phone” -> You will be request to draw your unlock pattern to confirm a factory data reset if you have set up lock pattern before--> “Erase everything”;

    Method 2: Under power off mode
    Please press the volume up key and the Power key at the same time for a few seconds until you see the reset interface, then long press “√” to start “factory reset” .Then the mobile will power on automatically 
    Please note that user data format will erase all your personal information and downloaded apps (not include SIM card, SD card files and current system software).

  • Q114 How can I install programs like tools and games?
    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, then follow the setup wizard to finish the installation. 
    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting with the following steps: “Settings” -> “Security”, then activate “Unknown sources” option.
    w_7
  • Q115 How can I uninstall the application?
    The built-in applications in the handset are not allowed to be uninstalled. You can only uninstall the applications installed by yourself. You can uninstall the application with the following two ways:
    1. Please touchi_22--> long press an application that you have installed and want to uninstall --> two options “Uninstall” and “App info” will appear at the top of home screen -->drag the app to “Uninstall” --> Select “OK” to uninstall this application.
    x_9
    2. Please touchi_22  to enter into “Settings”--> “Applications” --> “DOWNLOADED” -->select an application which you want to uninstall --> “Uninstall” -->Select “OK” to uninstall this application.
  • Q116 Why does my phone work slower than before?
    When too many temporary files have been stored in memory, it may affect system response. We suggest you find suitable APK from Android Market to clean your database. And please do not install too many applications in system as it might affect the operation performance. It is suggested to stop the running applications and uninstall the unnecessary applications according to the following steps: 
    1. Go to “Settings”--> “Applications” -->select “RUNNING”-> select the idle programs that you are not using and stop them.
    a_50
    2. Go to “Settings” --> ”Applications”-->select “DOWNLOADED” -> click the one that you want to uninstall and then uninstall it.
    b_44
    You can also visit our website to find the latest software or use FOTA to update your system.  
  • Q117 How can I make factory data reset on my phone?
    There are 2 methods to make factory data reset on your phone:
    Method 1: Under power on mode
    Please go to menu->“Settings” -->“Backup and reset” ->“Factory data reset”-> “Reset phone” -> You will be request to draw your unlock pattern to confirm a factory data reset if you have set up lock pattern before--> “Erase everything”;
    Method 2: Under power off mode
    Please press the volume up key and the Power key at the same time for a few seconds to enter the data format interface -> Select “wipe data/factory reset” via volume key -> Press “Power” key to confirm -> Select “Yes--delete all user data” ->Press “Power” key to confirm ->factory reset completed->Please select “reboot system now” and press “Power” key to confirm to reboot your phone. Please note that user data format will erase all your personal information and downloaded apps (not include SD card files and current system software). 
  • Q118 What’s the prior storage location between the internal storage and SD card?

    If you have inserted the SD card, the SD card will become the prior storage location for the photos took by camera, the music file downloaded from internet, the backup contacts, the upgrade file downloaded from FOTA.

  • Q119 How can I upgrade my phone software?
    You can select one of the following two methods to upgrade your phone:
    Method1: Upgrade software by OT U tool
    Please download OT U tool from Alcatel official website, install it and upgrade your phone step by step following the tool’s direction with USB standard cable
    Method 2: Upgrade software by FOTA:
    Please press “Menu” key at home screen --> “Settings”--> “About phone”-->“System updates”-->“Check for updates” -->”Download”, then the phone will download software package to your SD card?”Install” the package, then the phone will auto restart.
  • Q120 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card so that you can fully use all the functions.

  • Q121 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, then follow the setup wizard to finish the installation. 
    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Settings” → “Applications”, then activate “Unknown sources” option.
    j_1

  • Q122 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q123 How can I watch streaming video?

    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.
    You have two ways to watch streaming video.
    1. Go to Menu->  “Video player”->"Options” ->"Download videos”, then you can directly download video from “Alcatel Videos” or from other website by pressing “Options” ->"Go to URL”.
    2. Go to Menu -> “Video player” ->"Options”->"Streaming URL” ->"Streaming settings”->"Streaming profile”->"Add”  ->Edit profiles and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” ->Input URL”.

  • Q124 Why does my phone crash when I open my Ebook?

    In this case, please upgrade your phone to the latest software version with One Touch upgrade which can be downloaded from the following website:
    http://www.alcatelonetouch.com/support/download/ot-818.html

  • Q125 Can I use the phone without an SD card?

    Yes, the phone can be used without inserting an SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.

  • Q126 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in Filemanager program to open them, then follow the setup wizard to finish the installation. Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting” ->“Applications”, then choose “Unknown sources” option.

  • Q127 Why isn’t Gtalk connected and why couldn’t I download application on Android Market using Wi-Fi?

    Please check that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q128 Where can I download source code for my phone?

    Please feel free to download source code for your phone from the following website:
    http://sourceforge.net/projects/alcatel/files

  • Q129 How can I watch streaming video?
    Firstly please make sure your mobile phone is connected to a network which is not overloaded or unavailable.

    You have two ways to watch streaming video.

    1. Go to “Menu” -> “Video” -> “Options” -> “Download videos”, then you can directly download video from “Alcatel Videos” or from other website by “Options” -> “Go to URL”.
    2. Go to “Menu” -> “Video” -> “Options” -> “Streaming URL” -> “Streaming settings” -> “Options” -> “Edit profiles” and save the setting (Profile setting can be got from your service provider) -> go back to “Streaming URL” -> “Input URL”.

     

  • Q130 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. We suggest you have an SD card, so that you can fully use all the functions.

  • Q131 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and use the built-in File Manager program to open it, then follow the setup wizard to finish the installation. 
    Please be noted that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Setting”  -> "Applications”, then activate “Unknown sources” option. 

  • Q132 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q133 Where can I download source code for my phone?
    Please feel free to download source code for your phone from the following website:
    http://sourceforge.net/projects/alcatel/files

     

  • Q134 Why couldn’t I download MMS?

    You can’t download MMS if you haven’t set up Internet connection well. 
    Please set up internet by accessing to menu-> “Settings”-> "Wireless & networks”
    13_2 
    2. Select “Mobile networks” -> “Access Point Names” ->you can select a corresponding APN or press “Menu” key-> Create a “New APN”
     14_2       
    3. Please input the data according to local network parameter.
       15_2   
    4. Please make sure “Disable mobile data con” is deactivated by going to menu -> “Battery saver” ->”Settings” -> Deactivate “Disable mobile data con”.
      16_2  
    5. After the above steps are done, please go to menu-> “Settings”-> "Wireless & networks” -> “Mobile networks” ->activate “Data enabled”,  then you can access Internet.
     11_3
    If you have any question, please contact us.
    http://www.alcatelonetouch.com/global-en/company/contactus.html

  • Q135 Why does the keypad sometimes not work when I use the Opera Mini application?

    In this case, you can upgrade your Opera Mini application in the following two ways: 
    1) Go to "Wap"."Go to URL" and enter url: 
    http://wap.my-onetouch.com/606/opera.jad, then press OK to download and install the java application. 
    2) Upgrade your product’s software via "One Touch Upgrade" tool.

  • Q136 Why does my phone reset automatically sometimes?

    In this case, please update the product’s software by “One Touch Upgrade Tool”. The latest One Touch Upgrade tool can be downloaded on website:http://www.alcatelonetouch.com/support/download/ot-880.html
    If the problem persists after software upgrading or you can not upgrade the software by One Touch Upgrade Tool, please contact Alcatel Contact Center according to the country you are located.

  • Q137 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, and then follow the setup wizard to finish the installation.

    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting with the following steps: press “Menu ” at home screen -> “Settings” -> “PERSONAL” -> “Security”, and then activate “Unknown sources” option.

     

  • Q138 How can I uninstall the application?

    The built-in applications in the handset are not allowed to be uninstalled. You can only uninstall the applications installed by yourself with the following two ways:

    1. Please press “Menu” at home screen -> long press an application that you have installed and want to uninstall -> two options “Uninstall” and “App info” will appear at the top of home screen -> drag the app to “Uninstall” -> Select “OK” to uninstall this application.

    2. Please press “Menu” at home screen -> “Settings” -> “Applications” -> “DOWNLOADED” -> select an application which you want to uninstall -> “Uninstall” -> Select “OK” to uninstall this application.

     

     

  • Q139 What is APK?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. It can customize user experience including game/system management/skin/desk photo/books etc. Please note that not all APKs can be applicable to Alcatel Android phones due to compatibility limitation.

  • Q140 How can I download and install applications?
    The Play Store is the primary way of finding and installing applications on your Android phone. You can use USB to connect PC to download and install applications or download and install applications from Play Store  100_3 on the phone.
    It is suggested to download and install applications from the Play Store due to security issue. But if you want to install apps from third-party, please go to menu100_4“Settings” 100_4 “Security” 100_4activate “Unknown Sources”.
    Note: Please be aware that there is additional risk with the unknown sources option box checked.
  • Q141 How can I make factory reset on my phone?
    There are 2 ways to make factory reset on your phone.
    Way1: Factory reset with your phone in boot state.
    You can follow below steps to reset your phone in the status of boot.
    1 Go “Settings” 
    2 Touch “Backup & reset” under “PERSONAL”
    3 Touch “Factory data reset” to start.
    4 Touch “Reset phone” in the open window
    5 Touch “Erase everything” to start.
    Warning: this action will erase all your personal information and downloaded apps.
    Or you can choose to reserve the content of phone storage.
    100_42
    Way 2: Factory reset with your phone in Shutdown mode
    1 Press power and volume up button at the same time
    2 The device will boot in factory mode 
    3 Press volume up/ down key to choose “wipe data/factory reset”
    4 Press power key to confirm
    5 Press volume up/ down key to choose “Yes--delete all user data” 
    6 Press power key to confirm
    7 Choose “reboot system now” and press “Power” key to confirm
    Warning: this action will erase all your personal information and downloaded apps.
    100_43
  • Q142 Can I use the phone without SD card?

    Yes, the phone can be used without SD card. But the SD card is mandatory for some applications, such as camera, camcorder and downloading files from internet. It is suggested to have an SD card so that you can fully use all the functions.

  • Q143 How can I install programs like tools and games?

    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, then follow the setup wizard to finish the installation. 

    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting by the following method: “Settings” → “Applications” →activate “Unknown sources” option.
    l_30
  • Q144 Why isn’t Gtalk connected and why couldn’t I download application on Android Market by using Wi-Fi?

    Please confirm that your Wi-Fi router or firewall is not blocking pot 5228(TCP and UDP). You can read the user guide of your Wi-Fi equipment or contact your IT for more details.

  • Q145 Why does my tablet work slower than before?

    When too many temporary files have been stored in memory, it may affect system response. We suggest you find suitable APK from Android Market to clean your database. Further, please do not install too many applications in the system as it might affect the operation performance. It is suggested to stop the running of unnecessary applications and uninstall some that are not needed according to the following steps: 

    1. Go to “Settings” -> “Apps” -> select “RUNNING” -> select the idle programs that you are not using and stop them.
    c_60 
    2. Go to “Settings” -> “Apps” -> select “DOWNLOADED” -> click the one that you want to uninstall and then uninstall it.

  • Q146 Does ONE TOUCH T10 have video chatting function? What specific applications can be downloaded from Play Store that is suitable for video chatting on T10?

    ONE TOUCH T10 has video chatting function. And you can download Chat applications such as Skype from Play store.

  • Q147 I forgot the screen unlock pattern. How can I unlock the screen now?

    1.If you have registered a Google account, you can input the wrong code continuously. Finally android will let you input your Google account to unlock the pad.

    2.If you haven’t registered a Google account, please update the software of your tablet to clear data off your tablet to unlock the pad. You can download SW upgrade from the following website: 
    http://www.alcatelonetouch.com/global-en/support/download/one_touch_t10.html
  • Q148 How can I make factory data reset on my tablet?

    ONE TOUCH T10 only supports to be made factory data reset under power on mode. Please go to “Menu” -> “Settings” -> “Backup and reset” -> “Factory data reset” -> “Reset tablet” -> You will be required to draw your unlock pattern to confirm a factory data reset if you have set up a lock pattern before -> “Erase everything”.

    Please note that user data format will erase all your personal information and downloaded apps (not include SD card files and current system software). 
    c_68 
  • Q149 How can I install programs like tools and games?

    The APK (Android Package) file is an installation file for Android system, which can be downloaded from Google Market (Play Store) or other websites. Simply copy APK files to the SD card and access the built-in “File Manager” to open it, and then follow the setup wizard to finish the installation. 

    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting according to the following steps: “Settings” -> “Security” -> activate “Unknown sources” option.
    l_26
  • Q150 How can I uninstall the application?

    The built-in applications in the device are not allowed to be uninstalled. You can only uninstall the applications installed by yourself. To uninstall the application, the following two methods can be used: 

    1. Touch “Menu” c_65 -> long press an application that you want to uninstall -> two options “Uninstall” and “App info” will appear at the top of home screen -> drag the app to “Uninstall” -> Select “OK” to uninstall this application.
    2. Touch “Menu”c_65  to enter into “Settings” -> “Apps” -> “DOWNLOADED” -> select an application which you want to uninstall -> “Uninstall” -> Select “OK” to uninstall this application.
  • Q151 What can I do if I connect mobile to computer via USB cable?

    You can select “Media device(MTP) or “Camera(PTP)” if you want to transfer data between computer and your device.
    But if your computer uses XP OS, there is a risk that your device cannot be connected to computer via USB cable. Maybe it is because your XP computer hasn’t been installed Window Media Player 11. You can surf on internet to download it and install in your PC.
    WIN 7 or Vista already has MTP driver, it will auto install MTP driver.

    You can also select “Charge only” to speed up USB charging and decrease power consumption. 
     

  • Q152 What can I do if I connect mobile to computer via USB cable?

    You can select “Media device(MTP) or “Camera(PTP)” if you want to transfer data between computer and your device.

    But if your computer uses XP OS, there is a risk that your device cannot be connected to computer via USB cable. Maybe it is because your XP computer has not installed Window Media Player 11. You can surf on internet to download it and install in your PC.
    WIN 7 or Vista already has MTP driver, it will auto install MTP driver.
  • Q153 Why does my phone work slower than before?

    When too many temporary files have been stored in memory, it may affect system response. We suggest you find suitable APK from Android Market to clean your database. And please do not install too many applications in system as it might affect the operation performance. It is suggested to stop the running applications and uninstall the unnecessary applications according to the following steps: 

    1. Go to “Settings” ->“Applications” -> select “RUNNING” -> select the idle programs that you are not using and stop them.
    c_80
    2. Go to “Settings” -> “Applications” -> select “DOWNLOADED” -> click the one that you want to uninstall and then uninstall it.
    c_81
    You can also visit our website to find the latest software or use FOTA to update your system.  
  • Q154 How can I make factory data reset on my phone?

    There are 2 methods to make factory data reset on your phone:

    Method 1: Under power on mode
    Press “Menu  ” at home screen -> “Settings” -> “Backup and reset” -> “Factory data reset” -> “Reset phone” -> You will be requested to draw your unlock pattern to confirm factory data reset if you have set up lock pattern before.
    Method 2: Under power off mode
    Please press the volume up key and the Power key at the same time for a few seconds to enter the data format interface -> select “wipe data/factory reset” via volume key -> press “Power” key to confirm -> select “Yes--delete all user data” -> press “Power” key to confirm -> factory reset completed -> please select “reboot system now” and press “Power” key to confirm to reboot your phone. 
    Please note that user data format will erase all your personal information and downloaded apps (not include SD card files and current system software). 
  • Q155 How can I change the wallpaper?

    Please touch and long press on home screen that’s not occupied or press “Menu ” at home screen -> “Settings” -> “Display” -> “Wallpaper” -> touch a wallpaper source - “Gallery/Live Wallpapers/Video wallpapers/ Wallpaper gallery” -> select a wallpaper and “crop” it as you like(Please note that the preinstalled pictures can’t be cropped, but the taken or downloaded one).

  • Q156 What’s the prior storage location between the internal storage and SD card?

    If you have inserted a SD card, the SD card will be the prior storage location for the photos took by camera, the music file downloaded from internet, the backup contacts, the upgrade file downloaded from FOTA.

  • Q157 How can I upgrade my phone software?

    You can select one of the following two methods to upgrade your phone:

    Method1: Upgrade software by OTU tool
    Please download OTU tool from Alcatel official website, install it and upgrade your phone step by step following the tool’s direction with USB standard cable
    Method 2: Upgrade software by FOTA:
    Please “Menu ” at home screen -> “Settings” -> “SYSTEM” -> “About phone” -> “System updates” -> “Check for updates” -> “Download”, then the phone will download software package to your SD card -> “Install” the package, then the phone will auto restart.
  • Q158 How can I install programs like tools and games?
    APK (Android Package) file is the installation file for Android phone, which can be downloaded from Google Market or other websites. Please copy APK files to the SD card and access into the built-in “File Manager” to open it, and then follow the setup wizard to finish the installation. 
    Please note that the third-party APK files downloaded from other websites except Google Market are not allowed to be installed by default due to security reason. You can change the setting with the following steps: “Menu” -> “Settings” -> “Security”, then activate “Unknown sources” option.

     
  • Q159 How can I uninstall the application?

    You can uninstall the application with the following two ways:

    1. Please touch “Menui_22 -> long press an application that you want to uninstall -> two options “Uninstall” and “App info” will appear at the top of home screen -> drag the application to “Uninstall” -> Select “OK” to uninstall this application.

    2. Please press “Menu ”i_22 -> enter into “Settings”-> “DEVICE” -> “Apps” -> “Manage Apps” -> “DOWNLOADED” -> select an application which you want to uninstall -> “Uninstall” -> Select “OK” to uninstall this application. 

     
  • Q160 I have forgotten the screen unlock pattern. How can I unlock the screen now?

    If you forget the screen unlock pattern, please use “user data format” in the following way:

    Turn off the handset, long press the volume up key and the Power key at the same time for a few seconds until user data format interface occurs; you will be asked “All data will be lost, continue?” -> Long press “ ” to confirm the format -> the phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Or you can press “” to exit this reset interface and power on the phone.

    The handset can be used without screen unlock pattern after its reboot.

    Please note that user data format will erase all your personal information and downloaded applications (not include SD card files and current system software).

  • Q161 Why does my phone work slower than before?

    When too many temporary files have been stored in memory, it may affect system response. We suggest you find suitable APK from Android Market to clean your database. And please do not install too many applications in system as it might affect the operation performance. It is suggested to stop the running applications and uninstall the unnecessary applications according to the following steps: 

    1. Go to “Settings” -> “DEVICE” -> “Apps” -> “Manage Apps” -> select “RUNNING”-> select the idle programs that you are not using and stop them.

    3. Go to “Settings” -> “DEVICE” -> “Apps” -> “Manage Apps” -> select “DOWNLOADED” -> click those that you want to uninstall and then uninstall them.

  • Q162 How can I make factory data reset on my phone?

    There are 2 methods to make factory data reset on your phone:

    Method 1: Under power on mode

    Please go to “Menu i_22 ” -> “Settings” -> “Backup and reset” -> “Factory data reset” -> “Reset phone” -> You will be requested to draw your unlock pattern to confirm a factory data reset if you have set up lock pattern before;

    Method 2: Under power off mode

    Turn off the handset, long press the volume up key and the Power key at the same time for a few seconds until user data format interface occurs; you will be asked “All data will be lost, continue?” -> Long press “  ” to confirm the format -> the phone will auto switch on when reset finishes. Please do not manipulate the phone or remove the battery during this process. Or you can press “  ” to exit this reset interface and power on the phone.

    The handset can be used without screen unlock pattern after its reboot.

    Please note that user data format will erase all your personal information and downloaded applications (not include SD card files and current system software).

  • Q163 How can I change the wallpaper?

    Please touch and long press blank area on home screen which is not occupied and it will pop up a window for you to select a wallpaper source, then you can select a wallpaper and from it;

    Or you can enter “Menu” -> “Settings” -> “Display” -> “Wallpaper”, touch a wallpaper source from “Gallery/Live Wallpapers/ Wallpapers” -> select a wallpaper and “Crop” it as you like and press “OK” (Please note that the preinstalled pictures can’t be cropped, but the taken or downloaded ones).


  • Q164 How can I upgrade my phone software?

    You can select one of the following two methods to upgrade your phone:

    Method1: Upgrade software with OTU tool 

    Please download OTU tool from Alcatel official website, install it and upgrade your phone step by step following the tool’s direction with USB standard cable

    Method2: Upgrade software with FOTA: 

    Please press “Menu” at home screen -> “Settings” -> “About phone” -> “System updates” -> press “Continue” to go on if you see the note of connection to update server -> select “Check for updates” -> “Download”, then the phone will download software package to your SD card -> “Install” the package, then the phone will auto reset.


  • Q165 How can I connect my phone to a computer t transfer data?

    You can transfer media files and other files between internal storage and computer with the USB cable.
    You should firstly mark “USB debugging” before using “Media device(MTP) or “Camera(PTP)” by touch “Settings” -> “About phone” -> then touch “Build number” 7 times. Then please go to touch “Settings” -> “Developer” -> mark “USB debugging”.
    Please follow below steps to connect your phone to the computer:
    • Use the USB cable that came with your phone to connect the phone to a USB port on your computer. You will receive a notification that the USB is connected.
    • If you use mass storage, open the Notification panel and touch USB connected, then touch Mount in the dialog that opens to confirm that you want to transfer files.
    • If you use MTP or PTP, your phone will be automatically connected.

    Please follow below steps to disconnect your phone from the computer (from mass storage):
    • Unmount the micro SD card on your computer.
    • Open the Notification panel and touch Turn off.

    For the operating system Windows XP or lower, you should download and install Windows Media Player 11 on your computer from the following link: http://windows.microsoft.com/zh-CN/windows/download-windowsmedia-player.

  • Q166 Where can I download the Android USB Driver?

    If your phone is MTK platform, please check here to download the Android USB Driver.
    if your phone is Qualcomm platform, please  check here to download the Android USB Driver.

  • Q167 How to copy your music from your computer to your phone with a simple drag and drop?

    1)     Open the Settings app, scroll down to the Device section and tap Media storage.

    2)     In the Media storage settings, enable USB mass storage.

    3)     Connect your Firefox OS phone to your computer using a USB cable. In a moment the SD card on your phone should accessable from your computer.

    Note: Your phone must be turned on for these steps to work.

    4)     On your computer, click the Start menu and choose Computer. You should see your phone's SD card listed as a "Removable Disk" (labeled "E:" for example).

    5)     Double-click on the SD card in the Computer window. You will see a list of the files and folders on the card. Then, double-click the folder named Download. This is where your music files will go.

    6)     Drag and drop your music files (or folders with music files in them) on to the Download window to copy them to the SD card.

    7)     When you are finished, eject the SD card from your computer and disconnect your phone. You can now access your music in the Firefox OS music app.

  • Q168 How to Play Music on Firefox OS?

    1)    To open the Music app, tap . 

    2)    To import mp3 files, use USB connector to hook up to your music library.

    3)    To download music from the web, tap  and search for the artist you want to download.

    4)    To play a song, tap the title on the Mix screen.

    5)    The song details screen appears with pause, forward and back button sas the song is played. 

  • Q169 What is an app?

    An App is a piece of software that you can download to your phone and run locally. The apps downloaded from the Firefox Marketplace will work on your phone the same way any other app on your phone works such as the calendar or browser. The apps from the marketplace, however, may be installed and uninstalled.

  • Q170 How do I download and install apps on Firefox OS?

    Firefox OS provides two ways to get apps:

    Firefox Marketplace - Mozilla's marketplace for great apps like Twitter and awesome local content from the best web developers in your region.

     

     

    1)    Swipe left to find and open the Firefox Marketplace by tapping the Marketplace icon. 

    2)    Tap a featured app you want to install (these are the colored icons at the top), or search by keyword or category using the grey icons at the bottom.

    3)    Tap the Install button and confirmation to add the app to your homescreen.

    4)    Tap the Launch to open the app.

    Dynamic app discovery - Firefox OS includes dynamic app discovery engine, just type a single word like sushi to discover related mobile apps in your region, organized by their superior mobile experience and tuned to bring you what you want without typing.

     

    1)     Swipe right to find the dynamic app search screen.

    2)     Tap a category or type a keyword into the search box at the top.

    Apps with superior mobile content appear on the screen.

    3)     Just tap any app to try it, without downloading or installing it.

    4)     Tap and hold an app icon to install it to your homescreen.

    Tip: Apps will appear on your home screen for repeat use, just swipe to the right to find them. Apps will also include the search results, so you don't have to type your search again.

  • Q171 How to navigate and find Apps in the Firefox Marketplace?

    The Firefox Marketplace offers you two ways to find apps, you can browse for new apps or you can search for them.

    Search

    If you want to search for the name of the App that you are looking for you can:

    From the home screen, tap on the magnifying glass  and write your search keywords.

    In any other page, type your search keywords at the top of the screen.

    The search function allows you to explore apps using their name or specific keywords. For example, if you search for "game" you can find the list of all the available games.

    Browsing

    If you decide to browse the Firefox Marketplace to see what's available, you can do so by selecting one of the 6 categories at the bottom of the Home page. Each of them will show you a list of apps that you can download.

    You can reduce the selection of apps by taping on the "Filter" button and selecting the topics that you are more interested in.

    It possible to customize the view to show screenshots of the apps or show more apps without scrolling. To do so, press the  button.


    Open the Marketplace app.

    1)    Navigate to the App that you want to install. To learn how, visit How to navigate and find Apps in the Firefox Marketplace

    2)    Tap the app icon.

    3)    Tap the Install button.

    4)    Answer Yes to install the app that you have selected.

    Your new app will show up in the desktop of your phone.

    Accessing the Marketplace from a Firefox OS Phone

    Firefox Marketplace is already installed on all Firefox OS phones. You just need to find it on the Apps screen. It is normally found on the screen next to the main screen (swipe left).

    This is the Marketplace icon : 

    The Firefox Marketplace is the best place where you can connect to the web to find, try and download apps and content that matter to you. It is an open and non-proprietary online marketplace for web applications built using HTML5 that enables developers to create cross-platform applications using standard web technology, languages, and tools.

    The Firefox Marketplace provides web applications that behave just like native applications and can be used across multiple platforms and devices. The Marketplace design also makes finding your favorite apps and discovering new apps easy. 

  • Q172 How To Uninstall An Application?

    You can remove any application that you have downloaded from the Firefox Marketplace to your Firefox OS device by following these simple steps:

    Tap the application that you wish to remove, and hold for 2 seconds.

    Tap the x that shows up at the bottom-right of the app's icon. Example: 

    You will be prompted the confirm the deletion. If you are sure that you want to uninstall the application, select Delete

     

    To complete the process press the Home button

  • Q173 What happens when I download an app from the Firefox Marketplace?

    When you download an app, an icon will be installed on your homescreen just like any other app. You'll be able to launch the app with a touch of your finger and navigate as you would with any other app. There is no need to go back into the browser or the Firefox Marketplace to access or use an app once it has been downloaded.

  • Q174 Could I use System Updates without SD card?

    Please note that SD card is mandatory for System Updates to check firmware and the downloading software package will be stored in SD card. Please free some space on SD card for System Updates update.

  • Q175 What file can I download in Browser?
    Firefox OS doesn’t support to download any file from Browser now. But Firefox OS V1.1can support to
    download music/video/picture from Browser.